KIMBERLEY OVERMAN

631-***-**** adyexf@r.postjobfree.com www.linkedin.com/in/kimberley-overman

Human Resources,

I recently learned of your career opportunity and I’m submitting my resume for your review. With experience and skills leading teams, operations management, and customer care, I’m confident that I possess the abilities that make me a great fit for this position.

My background has been characterized by my persistent dedication to managing my business responsibilities while supporting cross-functional teams and achieving collaborative company objectives. Owning expert operations management and staff workflow supervision experience, I meet all your requirements as a candidate. I come to you as someone who can positively impact your organization by providing the leadership required to drive key initiatives also by establishing and enriching fruitful relationships within existing and newly developed projects and expansions. I know together we can make a positive difference.

Consider the following highlights of my qualifications:

Strong background as a leader in managing the entire credit granting process, plus management of the optimization of company sales with bad debt risk.

Reviews and challenges the existing procedures and practices and implement improvements in all areas including cash collection, cash allocation and management of customer queries.

Maintains and improves documentation of procedures and ensure compliance with all relevant legislation/best practice.

Act as point of contact for all matters relating to collections and credit management systems review/reporting.

Seasoned in conducting regular team appraisals, setting individual and team objectives in line with overall department and business targets and objectives, providing support as necessary to team.

Experienced in complex operations management with a keen eye for detail; successes in streamlining processes, setting up new policies that result in savings while increasing profits.

Utilize exceptional directorial, interpersonal, analytical, and time management aptitudes to drive processes, change management, and key solutions creation that greatly improves and supports client and company success.

Proven ability to lead and align a team; balances multiple-goal priorities, partnerships, and work-streams with advanced leadership and delegation abilities.

Act as business consultant and leverage interpersonal skills to expand business opportunities.

I welcome the opportunity for an interview to discuss the performance you can expect from me. Thank you in advance for your time and consideration. I look forward to hearing from you soon.

Sincerely,

Kimberley Overman

KIMBERLEY OVERMAN

516-***-**** adyexf@r.postjobfree.com www.linkedin.com/in/kimberley-overman

Leveraging a collaborative and inclusive leadership style, coupled with strong commitment to top-quality performance in project completion and service delivery to maximize resources, restructure productivity, and drive ROI. Strong operations manager specializing in growing and developing business through coaching of staff, playing on their strengths to exceed KPIs. Strategically allocates material, human, and financial resources to implement organizational policies and programs, while establishing objectives for the organization and creating financial and administrative control.

Career Accomplishments Snapshot

Created alert system to identify customers who did not purchase in the last 30 days, overdue accounts, and other dashboard items worth tracking, which resulted in effective follow-ups as needed on certain matters.

Implemented unique and different method to route trucks; worked with dispatch team and streamlined process, which helped to save thousands in having more efficient routes.

Worked in a team and led the development and building of a new software system in 2006.

Built credit department from scratch; comprised of 3 staff members for one of the companies acquired.

Selected as a board member with NACM Tampa, with term ending in February 2023; alongside up to 21 other active members, discuss issues and share best practices.

Masterminded, executed, and led up to 20+ staff parties for the entire organization consisting of 50+ employees; received praise for increasing employee morale and camaraderie through events.

Achieved and maintained high customer satisfaction scores for the past 20 years.

Successfully coached several employees throughout the years, resulting in internal promotions.

WORK HISTORY

Corporate Credit Manager, Eastern Wholesale Fence 2022 – Present

Credit Manager, Eastern Wholesale Fence 2005 – 2021

Accounts Receivable / Accounts Payable Specialist, Eastern Wholesale Fence 2000 – 2004

EDUCATION

Accounting 1, NACM Bankruptcy Laws, NACM UCC Laws, NACM Lien Filing, NACM Customer Management, NACM

PROFESSIONAL EXPERIENCE

Promoted from credit manager to corporate credit manager responsible for overseeing multiple companies acquired by Eastern Wholesale Fence, equating to a total of $160 million in sales.

Oversee a large portfolio of 5,000+ total customers; ensure positive customer experience for all customers; resolve issues and encourage repeat sales.

Collaborate with outside sales team and work with new accounts and maintain relationships with existing accounts.

Establish procedures to evaluate and extend credit terms to customers; evaluate customer credit worthiness, sets appropriate credit limits, and follows up

Manager and well knowledge with Credit Insurance.

Oversee all deliveries (100-150 customers daily) while managing the credit lines and collections on all aspects.

Collaborate with 18 active members from industry; share A/R and discuss issues; share education and best practices to share and implement in departments.

NACM quarterly reporting DSO/ADD with an average of 23-25 days.

Liaise and work with attorney and necessary collections team from several states; refer cases out when needed.

Negotiate financing agreements with customers to facilitate purchase; verify customer credit.

Advise the senior leadership team in all matters concerning credit/financing (risky invoices, credit factors, legal aspects, contentious cases, and more.

Identify and takes appropriate action to collect past due accounts and solve difficult cases, act as mediator in the event of a dispute between a customer and the company.

Follow up and administer the accounts receivable and ensures that past due accounts are collected within the prescribed time frames.

Conduct formal evaluations of the performance of the personnel; train and motivate the personnel and participates in hiring personnel focused on customer-first work ethic.

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