Customer Service Representative

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

GISELA

CRUZ

G

*** ****** ******, *** ******, NJ 08857, 732-***-****, adyevy@r.postjobfree.com I want to establish myself in a stable,progressive company offering career growth through proven proformance. I am hard working and pride myself in

being successful as a great team member. Highly motivated and eager to learn new processes. I am detailed oriented and willing to support a team to become successful.

Bi-lingual Problem-solving Strong communication

Task prioritization Time management

Imports Ops Team Leader February 2020 - Current

Hillebrand EDISON, NJ

Aided team members with handling customer interactions and resolving issues. Trained team members in correct procedures and successful customer service strategies. Tracked and traced in-transit loads to stay updated on shipment status. Supported seamless imports accurately completing and sending customer updates and arrival notices. Resolved billing problems using successful communication with involved parties. Aided Import Team with order entry and sending of ISF documents. Supported customers by maintaining positive business relationships with key personnel and consistently meeting needs.

Posted payments, reconciled invoices, and assisted billing team. Dispatching of containers and coordinating with our delivery team for timely deliveries. Held weekly meetings ro help motivate and Improve team moral. FCL Import Supervisor January 2016 - February 2020 Shipco Transport Elizabeth, NJ

Responsible for coordinating all FCL Import moves to and from the terminals. Follow up with Steamship Lines to ensure timely releases. Heavy email follow up with customers for container status. Billing and Invoicing

Assisting clients with trucking rates for delivery containers. Reporting all profit and Losses on a monthly basis. Coordinating all deliveries with carriers.

Problem solving all issues that may arise throughout the work day. Oversee the team to ensure all issues and updates are addressed in timely matter. Assisted with claims and OS&D.

C

EDUCATION

Import Operations / Customer Service Supervisor March 2005 - January 2016 Shipco Transport Elizabeth, NJ

Responsible for handling Imports, arriving from Germany, India, and the Far East. Liaisons between Steamship Lines and customs to insure all proper, documents have been submitted. Handling all containers flagged with customs holds. Check request for payments to Steamship Lines.

Oversee department to insure all containers are expedited and released for timely pick up. Overlooked the customer service team to insure emails are addressed and properly followed up on. Assisted office manager with any task throughout the day . Assisted with claims and OS& D.

Mentored team members to apply quality customer service techniques and foster satisfaction. Improved customer service standards with proactive assessments of staff performance and constructive feedback.

Resolved customer complaints and answered customers' questions regarding policies and procedures. Export Operations Coordinator October 2000 - March 2005 Shipco Transport Elizabeth, NJ

Responsible for preparing items to be transported from Far East and Europe. Receive all shipments into Inventory and notify customers of arrival. Sending of hard copies of Bill of Ladings and Transmittals for international shipments. Preparing of delivery tickets for warehouse to arrange merchandise and prepare cargo for transport. Ensure all hazardous materials within a shipping container are packed properly, securely and labeled accordingly.

Create dock receipts and hazardous materials documentation to be submitted to the Steam Ship Lines for approvals.

Assist management with damage and /loss cargo claims. Customer service representative

Created rates and quotes to customers

Created and arranged bookings for clients for overseas transports. Follow up with truckers to insure in time pick ups and deliveries. Managed all correspondence with customers concerning container status. Protected workers by verifying safe working practices, documenting accidents, and revamping deficient procedures to eliminate recurrence.

Plaza School of Technology, Paramus, NJ

Transportation Security Adminstration

Haz-Mat

Diploma June 1996

Bayonne High School, Bayonne, Nj

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