Technical Support Customer Service

OSENI RILWAN AKANDE

Email: ***************@*****.***

Tel:091********

CAREEROBJECTIVES

To work with management, staff, and available resources, contributing my knowledge, experience, and the best of my ability, striving for excellence and precision at all times to achieve organizational objectives, goals, and targets as well as contribute immensely to personal growth and the organization at large.

CORECOMPETENCIES

•Basic Trouble shooting

•Windows Administration

•Cloud Computing /Cloud Management

•Software Installation

•Microsoft Office

•End User Support (E.U.S)

•Maintaining servers, routers, and PCs

UI/UX Designer (Intermediate level)

SOFTSKILLS

Good Team Player

Leadership

Multi-tasking

Patience

Decision-Making

Keen Attention to Detail

Good communication skills

Problem-solving skills

Creativity

TimeManagement

WORKINGEXPERIENCE9MOBILE NIGERIA

TECHNICAL SUPPORT ENGINEER DEC 2022-TILL PRESENT

●Responding to technical support calls from end users of computer and software applications

●Setting up user accounts and profiles on the network

●Setting up and installing new computers, networks, and software

●Installing updates, known as patches to software applications

●Diagnosing and fixing networks problems and hardware or software faults

●Installing and configuring operating systems

CWG PLC

TECHNICAL SUPPORT SPECIALIST APRIL 2022 – AUG 2022

●Responding to calls from end users of computer applications

●Setting up user accounts

●Setting up and installing new computers

●Installing updates for software applications

●Diagnosing and fixing networks problems and hardware or software faults

●Installing and configuring operating systems

ASSET MANAGEMENT CORPORATION OF NIGERIA(AMCON)

IT SUPPORT INERN NOV 2013–NOV2014

●Handle internal communication on behalf of other divisions with regards to changing to direct interface between IT and end-users in telephony, electronic or hands-on systems fault resolution.

●Handles internal communication on behalf other division with regards to changes to be made on the business platforms.

●Log all reported faults into the IT Service Management tool.

●Work proactively to meet customer’s expectation and resolve all reported faults within specified time.

●Offer quality customer service to end-users.

●Perform incidence escalation process in compliance with laid down policies and procedures.

●Responding to technical support calls from end users of computer and software applications

●Diagnosing and fixing networks problems and hardware or software faults.

●Installing and configuring operating systems

St. Johns De Baptist High School, Boki Cross River (NYSC)

MATHEMATICS TEACHER, AUG 2017– JULY 2018

●Established a reward system to manage individual attitudes toward learning, resulting in higher student engagement.

●Improved student overall performance by extensively teaching mathematics through organizing interactive classes as well as study groups to enable them to learn more amongst themselves.

●Engaged the students in extra-curricular activities.

CERTIFICATES

System Engineering (CWG Academy)

IT Technical Support Fundamentals (Coursera)

System Administration and IT Infrastructure Services (In-view)

EDUCATION

HND Electrical/Electronics Eng. KWARA STATE POLYTECHNIC, ILORIN 2011 - 2016

INTERESTS

Reading, Traveling, Meeting People, Basketball

LANGUAGES

English(Fluent)

REFERENCES

Availableonrequest.

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