KENDRA HOLLOWAY

Lexington, North Carolina *****

704-***-****• adyet1@r.postjobfree.com

SUMMARY

Motivated Office Assistant/ Receptionist with demonstrated proficiency in listening to customer’s needs, and formulating the tactical action plan to achieve results. Able to maintain a professional and positive demeanor, regardless of the situation. Very energetic, extremely positive individual with excellent customer relations and decision-making skills. Highly trained work ethic, community involvement, and perseverance to achieve desired results.

SKILLS

Medical /Office Administration

● Protect the security of medical records to ensure that confidentiality is maintained according to HIPPA regulations

● Review records for completeness, accuracy, and compliance with regulations

● Retrieve patient medical records from the data files on the computer

● Complete patient admission form and enter information into the computerized system

● Enter discharge information into computer system, ensuring that it was complete and accurate

● Basic knowledge of billing and coding procedures

● Resole or clarify codes or diagnoses with conflicting, missing, or unclear information

● Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer

● Identify, compile, abstract, and code patient data, using standard classification systems to release information to persons or agencies according to regulations Customer Service/ Receptionist

• Acknowledged and greeted patients/families upon arrival

• Registered patients and visitors on sign in sheet

• Scheduled patient appointments on phone and maintained appointment book

• Coordinated with departments for consultant availability

• Quickly responded to patient questions and concerns

• Provided information regarding facility and billing options

• Answered telephone and forwarded calls to concerned departments

• Filed patient charts

• Handled cashiering tasks

• Maintained a clean and sanitized waiting area

EXPERIENCE

Hotel Receptionist/Customer Service 01/2015- Curent Medical Office Administrator, Allegiance Home Care, Spencer, NC 01/2010-01/2016

Personal Care/ Certified Nursing Assistant I, Personal Care, Salisbury, NC 01/2004-11/2010

EDUCATION AND CERTIFICATIONS

Rowan-Cabarrus Community College

Medical Office Administration 05/2015

Medical Office Essentials Certification 05/2014

Microsoft Office Word/Excel Certification 05/2014

Medical Document Production 05/2013

Certified Nursing Assistant (CNA II) 05/2005

CPR 05/2004

High School Diploma, Salisbury High School, Salisbury, NC

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