Data Entry Customer Service

DIANE M. MARKS-BUCHOLC

**** ********* ****** *****, ******** 60123 847-***-****

OBJECTIVE

Seeking a challenging position utilizing my ability to generate a cooperative team effort toward meeting customer needs as a representative of the company’s quality image and service. PROFESSIONAL SUMMARY

Communication Skills: Establish excellent relations with in-house personnel and customers while tracking and resolving concerns with account information and documentation. Work well with respondents and informants.

Organizational Skills: Prioritize daily workload to be completed according to urgency and deadline, including record keeping. Aggressively pursue work and am able to take on additional responsibilities such as special projects and support for other departments. I am very much a team player.

Recognized by management for ability to consistently meet deadlines, maintain accurate documentation, provide friendly service, and for strong phone skills while addressing and meeting customers’ and in-house personnel’s needs.

EMPLOYMENT

United States Postal Service, Barrington, IL - Letter Carrier 2016 Oberweis Dairy, North Aurora, IL - Sales 2011

• Responsible for door-to-door sales of dairy products for home delivery. U.S. Census Bureau, Elgin, IL - Enumerator 2000 & 2010

• Responsible for completion and verification of U.S. Census Forms face to face. Affiliated Financial Specialists, Inc., South Elgin, IL - Personal Assistant 2007-2008

• Responsible for managing the household, home decorating, and purchases.

• Conducted household shopping, cleaning and prepared family meals.

• Helped with special activities for daughters school.

• Managed Bills for personal and business expenses.

• Generated payroll.

University of Michigan, Chicago, IL Assignment - Researcher/Interviewer 2000-2004

• Conducted face to face interviews with select individuals on Social Network Studies

• Gathered data for a study using a laptop computer in selected homes in various areas.

• Recorded data and transmitted to supervisor.

• Attended weekly conference calls.

DIANE M. MARKS-BUCHOLC

Allstar Asphalt, Inc., Wheeling, IL - Office Manager 1995 -1998

• Responsible for accounts receivable/payable, responding to phone inquiries as a first contact and representative of the company’s professional services.

• Prepare payroll and payroll taxes, including responsibility for resolving discrepancies.

• Responsible for accurate bank reconciliations.

• Order office supplies, maintain contact with various vendors.

• Process invoicing, with responsibility for data entry and updating files.

• Use of Lotus for typing of estimates and proposals, WordPro for correspondence and memos, OneWrite Plus for payroll and payroll taxes.

Vector Securities, International, Deerfield, IL - Administrative Assistant 6 months, 1994

• Responsible for phone inquiries, data entry and file updating, preparation of correspondence and memos, ordering supplies, general office administration, special projects and errands. Banner Temporary Service, Inc., Schaumburg, IL - General Office 6 months, 1994

• Accepted various assignments such as office receptionist, file management, typing of correspondence and memos, data entry and updating. First National Bank of Chicago, Chicago, IL September 1985 to 1994 Customer Service Support

• Service customer service representatives and all bank office personnel by providing research for corporate accounts; serve as a key resource in resolving queries on account balances and histories. Also provided research for annual audit.

• Support accounts receivable personnel by processing checks and documentation for corporate accounts according to precise specifications.

• Maintain good follow up to customers in order to ensure satisfaction with the bank’s services.

• Receive calls from in-house personnel throughout bank; also serve as a fill-in receptionist.

• Take care of microfiche on all bank products; daily use of computer for data access and updating.

• Help out wherever necessary; additional duties including sending FAXs and packages, some typing.

Graduated from Niles North High School, 1983.

References Furnished On Request

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