Front Office Customer Service

Resume

Hemalatha.B Email : **********.*****@*****.***

No: A-50, Veeraragavan Street,

Vetri Nagar,

Kolathur, Phone no : 917-***-****/ 988-***-****

Chennai – 600 082.

CAREER OBJECTIVE

Seeking for a position with an organization that will provide me the base to execute and enhance my technical and pedagogical skills. I desire to gain quality expertise that will help me grow to greater heights and have a successful career.

EDUCATION QUALIFICATION

B.sc Zoology through Bharathi Women’s Arts College, Madras University.

Higher Secondary in Bentinck H.S.S, Chennai

SSLC in Bentinck H.S.S, Chennai School, Chennai. OTHER TECHNICAL PROFICIENCY

Diploma in Computer Application, MS Word, Excel,, Windows in Genesis. WORKING EXPERIENCE:

OPTIMUS Call Center which is in Ambattur.

Designation : Telecaller

Duration : 2008 - 2010.

Department : Customer care Executive

JOB DESCRIPTION:

ROLES AND RESPONSIBILITIES :

Solving the customer enquiry

Resolving all the problems of clients

Client enquire about sim status

Telecommunication, Assist with preparation of the budget

Manage the filing, storage and security of documents WORKING EXPERIENCE:

II) NATIONAL FIRE ARMOUR PVT LTD

Designation : Administrative. Executive

Duration : 2010 -2012

Department : Administration Department

ROLES AND RESPONSIBILITIES:

Solving client enquiry.

Attending incoming calls and transferred to appropriate dept. through EPBAX.

Utilization report for Management.

Tracking the outsource on Production and Quality.

Total Control of day-to-day Accounts.

Co-Ordinate with Others in Planning and organizing work. III ) Dr. SMILEZ DENTAL CLINIC IN KILPAUK

Designation: Front office cum Admin

Duration : 2012 – 2013

Department: Admin

ROLES AND RESPONSIBILITIES:

Handling customer queries quickly and efficiently through calls and giving detailed information about the Product & Services.

Analyzing major complaints in the product and creating action plans accordingly. Interaction with service provided on a regular basis with a view to streamlining operations and deliverables.

Client’s Appointment follow-up and it be updated in software. Handling the petty cash and the remaining amount deposited in bank. Old client’s follow-up for diagnosis.

Sending mail to chief doctor regarding collection amount. Maintaning monthly expense.

IV) INDU HOUSING PVT LTD (2013 – 2016)

ROLES AND RESPONSIBILITIES AS Front Office cum Admin :

Personal Secretary to M.D

Agreement Renewal - Apartment, Other service Agreement Renewal, etc.Handling petty cash & day to day office expenses with proper approvals from Director. Mail Action

Weekly cash verification and reporting to M.D.

Flight booking, Hotel booking & Car arrangements for the Indian staff’s & Foreign guests / Clients.

Co-ordinating with the customers about the balance payments.

Co-ordinating with Accounts and purchase department.

Interacting with bank manager about bank loans status.

HR related works.

CLIENT INTERACTION

Interaction with clients on regular basis with a view to better understand issues faced by them, pending operational items to be resolved, review meetings and operational procedures to be adopted.

Interaction with service provided on a regular basis with a view to streamlining operations and deliverables.

Handling customer queries quickly and efficiently through calls and giving detailed information about the Product & Services.

Analyzing major complaints in the product and creating action plans accordingly.

Escalating emails to the client to provide one touch solution for the customers. WORKING EXPERIENCE: Balamani Construction

Designation: Admin

Duration : 2016 – 2018

Department: Admin

ROLES AND RESPONSIBILITIES:

Maintaining the attendance and maintaining salary statement. Handling the petty cash

Interaction with service provided on a regular basis with a view to streamlining operations and deliverables.

Old client’s follow-up for new Projectt..

Maintaining monthly expense and Maintaining the HR related work.

Agreement Renewal - Apartment, Other service Agreement Renewal, etc.Handling petty cash & day to day office expenses with proper approvals from Director. Mail Action

Weekly cash verification and reporting to M.D.

Flight booking, Hotel booking & Car arrangements for the Indian staff’s & Foreign guests / Clients.

Co-ordinating with the customers about the balance payments.

Co-ordinating with Accounts and purchase department.

Interacting with bank manager about bank loans status.

HR related works.

preparation of the Administrative budget

Establish and maintain supplier accounts

Vendor Management and Price negotiation.

Ensure data is entered into the system

Taking Care of Facility Management

Security Maintenance

Issue, code and authorize purchase orders

Bills Checking, Forwarding Payments list to accounts department and followups

Respond to inquiries

Manage the repair and maintenance of computer and office equipment

Supervise customer services and respond to customer inquiries

Assist with preparation and advertising of contract documents

Administer contracts

Recruitment Process

Issuing Offer and Appointment Letters

Taking care of New Projects

Petty cash

Taking care of Site Stock

WORKING EXPERIENCE- KSHEMA POWER INFRASTRUCTURE

COMPANY PVT lTD

Designation: Front office Cum Admin

Duration : 2018– Till Date

Department: Admin

Mange Front desk sign in sheet and keep company phone number Extension list up to date Keep Lobby area clean and presentable on a daily basis

Handling the EPABAX system . Responding to incoming and outgoing calls Attend the incoming calls and forward the call to concern Department.

Greeting the visitors and Vendors meeting will be arrange for concern Department

Hr Related works- Leave management Payroll and attendance work

Keeping a track of Incoming& Out couriers

Maintain the Office Equipment for AMC (Lift, AC UPS,Genset Etc)

Attending the Queries and escalating it to concern Department.

Fixing Appointment of MD and HOD

Taking care of all the Correspondence work

Customer service attitude

Handling the Housekeeping and Security Attendance

Maintaining Stock & Providing Stationary within the office.

Handling the petty cash for Daily office Expense

Now Take Home salary Rs 31000 /-Current CTC Rs 410000/- PERSONAL PROFILE:

Husband Name : G. Parthiban

Date of Birth : 24/09/1981

Nationality : Indian

Marital Status : Married

Language Proficiency : English, Tamil

DECLARATION

I here by declare that above given information is true to my Knowledge and belief. PLACE : CHENNAI

DATE : Signature.

(B.Hemalatha)

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