Paula Andrea Perez Fierro. Cell: 954-***-****. Email: adyeqb@r.postjobfree.com

**** ** ** ******, ******* Creek, Fl, 33063 Skype: Paula A Perez Fierro

https://www.linkedin.com/pub/paula-perez/38/bb8/672

Professional Objective

A bilingual (Spanish / English) Human Resources professional with a international corporate perspective who leads and motivates people through interpersonal relationship to accomplish company goals in a team approach, exceeding customer expectations and providing innovative solutions to increase efficiency. Over 12 year experience of Proven tracking record in strategic planning, building and managing HR departments and supporting organizations with over 400 employees in a different job sites.

Areas of Expertise

Recruiting & Staffing

Training and development

Employee Relations

University Relations

Workforce Reductions

Compensation Planning.

Succession Planning

I9 Administration and Record Retention

Progressive Discipline.

Performance Management

Project Management

Diversity Initiatives

Organization Development

Professional Experience

Branch Manager 2015 – Present

Managed Staffing, Deerfield Beach, Fl.

Plan, organize and control all activities of the branch. Participate in developing branch goals, objectives and systems.

Implement and annually rewrite job descriptions as necessary; monitors the performance evaluation program and revise as necessary.

Develop recommends and implement personnel policies and procedures.

Prepare and maintain handbook on policies and procedures; perform benefits administration to include claims resolution, approving invoices for payment, annual re-evaluation of policies for cost-effectiveness, information activities program.

Overseeing and conduct recruitment efforts for all exempt, nonexempt and temporary workers; write and place advertisements; work with supervisors to screen and interview candidates.

Conduct reference checking; extend job offers; conduct new-employee orientations; monitor career-path program and employee relations counseling; conduct exit interviews.

Establish and maintain department records and reports. Participate in administrative staff meetings and attend other meetings, such as seminars. Maintain organizational charts and employee directory.

Support over 200 employees in 8 job sites, including 6 Pharmaceutical manufacturing facilities, 2 Cold Storage within Dade and Broward counties.

Manage workers compensation process.

Key Accomplishments:

Built and developed the branch from the ground up.

Developed and implemented all the human resources processes in the employee life cycle; recruiting, selection, performance, succession, development and transition.

Recruited and trained the team for the branch to cover and follow compliance procedures and client policies in the manufacturing industry; especially the pharmaceutical and nutraceutical.

Area Human Resources Manager (Manufacturing Division) 2012 – 2015

Xpand Staffing, Coral Springs, Fl

Recruit, interview and hire employees for all levels of the organization, according to the profile requested by the manufacturing companies we work with.

Manage all employee relations issues, ranging from employee concerns and complaints to providing coaching and guidance to management on employee counseling, disciplinary actions and terminations (ex. Sexual Harassment, Workplace Violence, Mediations, etc.)

Support over 400 employees in 60 job sites, including 4 Pharmaceutical manufacturing facilities, 3 Food Companies across the state.

Develop, recommend improvements and maintain company policies, procedures and Documentation.

Update and maintain human resource databases, internal proprietary software systems, and manual filing systems.

Conduct HR reporting and analysis process, including payroll and workers compensation indicators.

Maintain company compliance with federal, state, and local employment laws.

Maintain the work structure by updating job requirements and job descriptions for all positions.

Monitoring Audits in a frequently basis to be in compliance with Federal regulations and Xpand customer policies.

Maintain a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.

Completes human resource operational requirements by scheduling and assigning employees; following up on work results.

Managing accounts and proving customer service by visiting decision makers of different departments.

Finding new business opportunities with current and new customers through knowing the different types of needs they have for direct-to-hire or temporary staffing.

Key Accomplishments:

Clean up the recruitment and hiring process including the timely submission of the applications, I9 administration and record retention, substantially reducing the payroll issues to an average of 0.5%.

Successfully implementation of the ESC (Employee Status Change) forms allowing the company to maintain an accurate compensation and job title information of the associate throughout all company job sites.

Open new accounts in Broward, Palm Beach and Dade market, generating 3.5 million dollar revenue per year adding more than 150 associates for a total weekly billing increase of 50%.

Human Resources Manager 2012- 2012

Balance Hospitality Staffing, Orlando, FL

Analyze and improve operations in Orlando.

Re-enforce the relationship with current Customers.

Establish procedures to improve the time response and quality of candidates.

Provide training in time & attendance software for both recruiters and associates.

Reduce the claims from direct associates by improving payroll process accuracy.

Open New Market, potential customers in the different industries.

Keep and improve the relationship with the Hotel associations.

Key Accomplishments: Was able establish a wage and salary plan based on pay-for-performance philosophy reducing company costs and increasing the weekly revenue.

Senior Area Supervisor FL 2007 - 2012

Hospitality Staffing Solutions, Ft. Lauderdale, FL

Provide I9 Administration and Record Retention.

Process and submit the timesheet in ADP software.

Manage accounts which include over 100 employees in more than 10 hotels & resorts.

Recruit, interview and hire employees according to the profile requested by the hotel.

Accomplish weekly billing goals by looking for opportunity where new talent could be provided (new positions, new departments).

Offer the best customer experience to all our company accounts; visiting managers/supervisors to make sure their needs and wants have been met.

Managed and served as the point of contact and lead investigator for regional EEO Complaints Processes and confidential investigations.

Open West Palm Beach market with new accounts, representing more than 25% of Fort Lauderdale Profit Center.

Increase and keep the revenue up from 38% in all accounts.

Process the candidate’s information according to the government’s regulations.

Process and manage the timesheets for payroll, including handling claims.

Monitor the administration of Worker’s compensation claims, and provide administrative and judicial services to assist in resolving disputes that arise in connection with claims from workers’ compensation benefits.

Maximize our human resource investment. Strengthen internal activities and procedures regarding our main challenges in recruitment and retention and in this way reducing the turn over level.

In the 4 years working for this company my division has experienced yearly growth, with a average profit margin increase over 10 points.

Key Accomplishments: Was able to lead the HR function for one location to successfully pass external Social Compliance Audits with no findings for first time in the past 2 years including Audits for Marriot International.

Education

Pontificia Universidad Javeriana – Cali, Colombia 1995-2002

Bachelor of Science – (five year program) Electronic Engineering

Additional Training

Florida Atlantic University - Boca Raton, Florida. 2015

PHR/ SPHR Certification Course

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