KHUSHNUMA DRIVER

Richmond Hill, ON

adyeqa@r.postjobfree.com

647-***-****

Collection Agent and Debt Recovery Agent

CBV Collection Services Ltd

February 2018 to Present

CBV Collection Services Ltd. is a Canadian based, leading provider of collection services for almost 100 years with clients in the financial, telecommunications, and government sectors.

• Collector Agent For POA, Provincial Offences of Ontario, about Fines And Tickets.

• Highly motivated and career-focused in providing the best services with consumers via Inbound and Outbound calls to resolve delinquent accounts and perform collection actions

• Various client portfolios and privately owned inventory to worked within an automatic dialer environment, servicing a high volume of calls.

• Process payments and negotiate repayments. And perform towards set revenue targets.

• Professionally represent the Company on each call strong communication skill and negotiator.

• Ability to multitask and to produce results in a dynamic, rapidly changing environment

• Strong computer skills to maneuver within an automated collection system and/or multiple databases. Restaurant General Manager

Popeye's Restaurants - Richmond Hill, ON

March 2015 to Present

• Working as a RGM in Fast Food Restaurants

• Handling Cash Counter in Front cash and giving service with a smile.

• Suggestive selling and upgrade the order.

• Reaching daily targets of up selling items and new promotions.

• Responsible for making every guest experience enjoyable and memorable.

• Keeping Restaurants Clean and tidy as per the Standards.

• Handling Customer complains and taking suggestions, improvising the company.

• Provided excellent customer service and teamwork with colleagues.

• Training new Cashiers to follow the proper Procedure of Popeye's Restaurants. Collection Agent

MJR Capital Services Inc

March 2015 to May 2017

•Innovative customer care includes for call center capabilities; new customer programs; activations and verifications; customer communication; relationship management; save the sale, and up-selling.

•Basic collection services, the company has developed into a premier agency for early, mid and late-stage receivables management programs.

•Collected debts for different Clients like Rogers, Scotia Bank, PC Financial, CIBC Bank, based on their income and offer them a settlement, to close the file and avoid bankrupts. WORK EXPERIENCE

Customer Service

K.F.C - Richmond Hill, ON

September 2013 to January 2015

• Working as a cashier in Fast Food Service.

• Handling Cash Counter in Drive Thru and Front cash and giving service with a smile.

• Suggestive selling and upgrade the order.

• Reaching daily targets of upselling items and new promotions.

• Responsible for making every guest experience enjoyable and memorable.

• Keeping Restaurants Clean and tidy as per the Standards.

• Handling complains and taking suggestions, improvising the company.

• Provided excellent customer service and teamwork with colleagues. Credit Collector Agent

K.F.C - Toronto, ON

April 2014 to October 2014

•Innovative customer care includes for call center capabilities; new customer programs; activations and verifications; customer communication; relationship management; save the sale, and up-selling.

•Basic collection services, the company has developed into a premier agency for early, mid and late-stage receivables management programs.

•Collected debts for different Clients like Bell Canada, based on their income and offer them settlement, to close the file and avoid bankrupts.

•Defecate the account for the clients and customer benefits to get back their service active.

•Followed up with the Debtors and collect funds, and achieving monthly duality targets. Customer Service Rep

Teleperformance.ca Toronto - Toronto, ON

May 2011 to September 2012

Promoted new and existing products and conducted sales for major Canadian based companies (i.e. Rogers, Scotia bank) while maintaining excellent customer service and quality record.

• Successfully served more than 200 clients per day.

• Renewed contracts by using first contact resolution and sales skills.

• Provided excellent customer service to clients.

• Handled product related queries, promoted offers and explained the benefits of products.

• Applied advanced telephone selling techniques to achieve a high closure rate and also maintaining the quality of the service.

• Overcame objections, successfully countering customers' concerns, probing and providing problem resolution using sales techniques and assume sale.

Back Office Assistant

Visa Facilitation Services

November 2010 to May 2011

• Served customer with enquires & helping them to find out their updated status

• Responsible for all visa and passport operations, documentation.

• Dealt with incoming load at the CGI scanning the applications and passports, sorting

• Ensured that customer documents are handled with utmost security while in our possession and also transported to the CGI and back by a secured courier.

• Handled logistics department where the documents are been given back to the customer on their pick up time & also outgoing correspondence, processing, and responding emails, data entry, quality checks.

• Ensured that customer service and satisfaction is accorded the highest attention and priority. Hotel Manager

Star Cruises

April 2002 to 2005

• Personnel, Operations, and Housekeeping Management.

• Responsible for making every guest experience enjoyable and memorable.

• Customer relations and personnel management (Front Office Management).

• Handled complain and suggestions, improvising the company.

• Provided excellent customer service and teamwork with colleagues.

• Responsible for restaurant operations, opening, closing, merchandising, documentation, cash transactions, scheduling, stock ordering, and delivery pickup

B.A

University of Mumbai Mumbai

June 2000

CUSTOMER SERVICE (10+ years), RETAIL SALES (6 years), SALES (10+ years), BUDGET (5 years), RECEPTIONIST

(5 years), Over 12 years of rich experience in Sales and Customer service & Debt Recovery Specialist., Extensive experience in training, able to explain procedures and achieved significant results., Advanced computer skills, strong in Excel, Word PowerPoint & MS Office., Excellent management and organization skills, completing assigned projects accurately, within budget., Strong entrepreneurial and multitasking skills with leadership qualities., Self-confident professional with outstanding written and verbal executive communication, problem- solving, prioritizing, relationship-management, coaching, facilitation with leadership skills., Enthusiastic and a cooperative team player & ability to work with minimum supervision., Experience in working with sensitive data and tasks that require confidentiality., Multilingual in English, Hindi, Marathi, Gujarati, Punjabi, Urdu, Persian, Cantonese (Chinese- Basic).

EDUCATION

SKILLS

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