Dental Laboratory Business Development
Resume:
TIM
DE KEYSER
O P E R A T I O N S E X E C U T I V E
P R O F I L E
A dynamic professional with a proven track record of impactful initiatives in the multi-site dental specialty industry. Through his leadership, he builds a purpose-driven, results-focused culture to bring exceptional partnership and services to the organization. With a strong business acumen and technical background, he designs and measures KPIs to enhance the operations of any business. He has a strong ability to analyze business needs, generate strategic recommendations to propel the organization forward and increase shareholder value.
C O N T A C T
Denver, Colorado
linkedin.com/in/TimRDekeyser
adyepv@r.postjobfree.com
I N V O L V E M E N T
E D U C A T I O N
University of Colorado- Denver
Executive MBA
2022 - 2024
MEMBER, AMERICAN COLLEGE OF
HEALTHCARE EXECUTIVES
MEMBER# 1438505
MEMBER, PROJECT MANAGEMENT
INSTITUTE
MEMBER# 8804483
LEADERSHIP CERTIFICATION, NATIONAL
SOCIETY OF LEADERSHIP AND SUCCESS
TRAINED MENTOR, MENTOR COLLECTIVE
Harvard Business School-Online
Certificates in Business Analytics,
Economics, & Financial Accounting
2018-2019
University of Wisconsin- Green Bay
Bachelor of Business
Administration
2005 - 2009
C O R E C O M P E T E N C I E S
PROJECT MANAGEMENT
STRATEGIC PLANNING
PROCESS OPTIMIZATION
BUSINESS DEVELOPMENT
S O F T S K I L L S
CROSS-FUNCTIONAL COLLABORATION
LEADERSHIP
COMMUNICATION AND PRESENTATION
TIME MANAGEMENT
US Army Medical School
Combat Medical Sciences-
Trauma Casulity Care and Crisis
Management
E X P E R I E N C E
Spearheaded a dental laboratory optimization initiative resulting in an increased use of technology, reduction in footprint and headcount, while increasing clinical patient and provider operations. Led a team to research, design, contract and implement a 3D Printing initiative to increase the operational throughput and quality of devices being delivered to the patient. Managed a multi-departmental $1.15MM project to enhance the patient education experience, resulting in an increase in patient acceptance rate.
Built a lab-specific department to design, train, and support operations and process improvement, resulting in an increase in de novo locations, from 56-89 centers.
$2.25MM P&L responsibility with 17 direct reports and 250+ indirect reports, operating with full autonomy. Committee chair for planning the annual national conference for 250+ dental technicians Departmental responsibility for direction and oversight of network dental laboratories. Designed and implemented large-scale projects with targeted and measured KPIs to ensure a value-add result. Daily responsibility for personnel, forecasting annual departmental budget, and P&L responsibility. Chair of the Education Department, with responsibility for design and implementation of in-person and e-learning curriculum to provide access to training and education for professional development for network employees. Selected Highlights
ClearChoice Dental Implant Centers
Director, Laboratory Operations
February 2020-June 2023
Established the direct-billing process for on-hand technical support to ensure integrity of the gross margin Consistently delivered above-forecasted revenue by implementing effective service pricing and variable expense control measures which resulted in ~$100,000 ahead of expected profit annually. Led business growth from $320K in sales to $1.85MM annual revenue within 18 months Increased our client portfolio from 13 to 42
Increased brand recognition with a customer and quality focused approach Rebuilt a team to focus on culture and professional excellence Improved the gross margin from 15% to 35%+, increasing available capital for technology investments Responsible for overseeing and enhancing the customer experience of the network of providers to ensure the services being provided exceed expectations. Responsible for budget, expense, and inventory management, with a focus on reduction of preventable machine downtime and product denigration. Improved employee productivity and satisfaction by developing and measuring a performance-driven bonus pay system. Selected Highlights
ClearChoice Dental Implant Centers
Senior Manager, Dental Laboratory Services
August 2016-February 2020
Wrote an SOP manual for all laboratory operations to increase process improvement and product quality standards Hired a new team of technicians to meet the needs of the clinic Created dental appliances, serving cross-functionally on both removable and fixed prosthetics. Collaborated with the clinical team to ensure high quality patient care and material selection was specific to each treatment plan.
Delivered cost reductions by developing a maintenance program for clinical and laboratory equipment. Managed daily laboratory operations for the flagship center. Developed new production processes to increase efficiency, improve patient experience, support clinical partnership and increase employee engagement. Selected Highlights
ClearChoice Dental Implant Centers
Manager, Dental Laboratory
May 2015-August 2016
Bay Lakes Center for Complex Dentistry
Senior Dental Laboratory Technician
May 2006- September 2014
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