SUSAN E. BAKER

Centennial, CO *****

https://www.linkedin.com/in/susanembaker

adyeo0@r.postjobfree.com 720-***-****

Commercial Insurance Underwriter/Specialty PROGRAM AND Mid-Markets Highly motivated, service-oriented professional with an established record of achieving growth, profitability, quality and time-service goals. Excellent risk management, coverage, exposure and financial analysis skills. Effective relationship builder yielding measurable growth for new and existing accounts. Effectively managed and grew books of business including targeted industry specific segments

(wholesale, retail, real estate, construction and sovereign nation business). Additional skills include securing targeting and prequalifying desirable new business and selling additional coverages for both new and renewal accounts. Strong technical underwriting and pricing expertise for single and multi-state accounts.

PROFESSIONAL ACCOMPLISHMENTS/SUMMARY

ARROWHEAD GENERAL INSURANCE AGENCY, INC. (A BROWN & BROWN COMPANY) PROGRAM UNDERWRITER

APRIL 2019-OCTOBER 2022

UNDERWRITER FOR A NATIONAL PROGRAM ADMINISTRATOR FOR FEDERALLY RECOGNIZED TRIBAL NATIONS PLACING COMMERCIAL BUSINESS WITH BOTH PROGRAM CARRIERS AND SPECIALTY MARKETS OUTSIDE OF THE PROGRAM. UNDERWRITING INCLUDED TRIBAL GOVERNMENTAL OPERATIONS INCLUDING SOCIAL SERVICES, ADMINISTRATION, HEALTHCARE, SCHOOLS, FIRST RESPONDERS AS WELL AS COMMERCIAL BUSINESS OPERATIONS INCLUDING CASINOS, HOSPITALITY AND A VARIETY OF RETAIL OPERATIONS. SUCCESSFULLY MET ALL BROWN & BROWN AND CARRIER REQUIREMENTS AND AUDITS. SUCCESSFULLY MET CARRIER LOSS RATIO, PROFITABILITY AND PRICING GOALS AND CONTRIBUTED TO NEW BUSINESS GOALS. COORDINATED LOSS CONTROL SURVEYS AND SUBSEQUENT RECOMMENDATION COMPLIANCE.

ACHIEVED A RETENTION RATE OVER 95%

SUCCESSFULLY SOLD TARGETED CARRIER RATE LIFTS

CONTRIBUTED TO NEW BUSINESS TARGET GOALS

FACILITATED TRAINING FOR NEW HIRES

Alliant Underwriting Solutions/Tribal First, Greenwood Village, CO Program Underwriter

2018

Achieved a retention rate over 95%.

Excellent service, responsiveness and partnering with assigned brokers leading to overall renewal pricing increase of 4%.

Farmers Insurance-Castle Rock, CO

2018 hired to do contract work temp to hire.

2017 Full Time Caregiver during family member’s recovery from a serious accident. Tokio Marine America, Pasadena, CA/Centennial, CO

2016

Production Underwriter

Traveling production underwriter in a newly established territory (Colorado, Utah, Arizona, Wyoming and New Mexico) my mission was to evaluate, appoint and cement relationships with brokers. Focus on manufacturing, distributors/wholesale operation, multi-location retail.

Increased new business flow by 5% targeting premiums in larger multi-state targeted industries

(manufacturing, wholesale and larger retail operations)

Cross-sold business for sister companies including Philadelphia Insurance, HCC and Tokio Marine Management Inland and Ocean Marine.

STATE AUTO INSURANCE COMPANIES, Centennial, CO

Business Insurance Account Executive:

2013-2016

New business generation, joint presentations with agents at key new and renewal accounts, identified, evaluated and appointed new agents to positively impact profit, cemented relationships. Evaluated agents with poor performance and formulated and executed plans to correct reducing loss ratios by 25.7% in 2015. Focus on manufacturing, wholesale/distribution, larger retail. Lines of business included package, auto, EPL, EBL and program related professional.

Generated average of $1.8 M annual new business (5% increase) through increased visibility, pursuing business with lower CAT exposure, securing agency principals buy in on profitable contingency bonus program.

Point person for new producer program for two newer Colorado producers that finished in top 5 (out of 30) for July 2014 – 2015 commercial class through weekly meetings, joint calls, discussing options to win accounts.

Appointed two new high-caliber commercial agents through outstanding service, identified redundant process, saving approximately $500K after removal, appointed to interdepartmental underwriting

Achieved retention at 79% (5% above regional average), by getting out in front of renewals and negotiating with agents. Increased renewal pricing at 5.3% above regional office average through negotiating price and gaining buy-in from agents.

ADDITIONAL RELEVANT EXPERIENCE

ALLIED INSURANCE, DENVER, CO

UNDERWROTE A $7MM BOOK OF STANDARD PROPERTY AND CASUALTY FOR A LARGE COLORADO AND WYOMING TERRITORY. ACHIEVED RETENTION AT 79% (5.3%D ABOVE THE REGIONAL OFFICE TARTET) AND INCREASED RENEWAL PREMIUM BY 10%.

PINNACOL ASSURANCE, DENVER, CO

SENIOR UNDERWRITER

UNDERWROTE AND MANAGED A $19M BOOK OF ASSOCIATION WORKERS COMPENSATION BUSINESS FOR MUNICIPAL AND CONSTRUCTION BUSINESS. IMPROVED PROFITABILITY FOR KEY MEMBER GROUPS, SOLD A 6.8% INCREASE ON MY ASSIGNED BOOK. REPRESENTED THE COMPANY AT QUARTERLY ASSOCIATION MEETINGS WITH AGENTS AND MEMBER REPRESENTATIVE.

CNA INSURANCE, Downers Grove, IL and Denver, CO

Underwriting Specialist

Package and Commercial Affiliation Markets (program) business focused on Construction; other focus included manufacturing, distribution, Public Entity Auto and P&C lines of business. ROYAL & SUNALLIANCE, Greenwood Village, CO

Senior Commercial Lines Underwriter

Middle Market Package accounts including construction and manufacturing and distribution including foreign coverage.

EDUCATION & CERTIFICATIONS:

Bachelor of Business Administration (BBA), Majors: Finance / Insurance Minors: Financial Economics and Labor Relations, The University of Iowa, Iowa City, IA CPCU: I, V, VI, VII, VIII

ASSOCIATIONS: THE INSTITUTES (AICPCU), RIMS (THE RISK AND INSURANCE MANAGEMENT SOCIETY), INSURANCE PROFESSIONALS

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