Customer Service Representative

Location:

Tampa, FL

Salary:

Posted:

July 19, 2023

Contact this candidate

Resume:

Contact

Phone: 813-***-****

Email: adyeny@r.postjobfree.com

Location: Tampa, Florida

Proficiencies & Skills

• Oral and Written

Communications

• Microsoft 365 Fundamentals

• Microsoft Office

• Mac OSX

• Teleprompter

• Logic Pro X & Pro Tools (Audio

Workstation Software)

• Advanced MIDI Application

• Studio One (Audio Workstation

Software)

• Acid Pro

• Ableton live

• Voice & Foley Recordings

• Dr. Drumbeat Maker

• Mixing and Synthesis

Experience

Customer Service Agent

Wipro 2022-2023

• Supported process by managing transactions as per required quality standards

• Fielded all incoming help requests from clients via telephone and/or emails in a courteous manner

• Accessed and maintained internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients

• Delivered excellent customer service through effective diagnosis and troubleshooting of client queries

• Provided product support and resolutions to clients by performing a question diagnosis while guiding users through step-by-step solutions

• Built capability to ensure operational excellence and maintained superior customer service levels of the existing account/client

• Partnered with team leaders to brainstorm and identify training themes and learned issues to better serve the client Customer Service Representative

Aerotek 2020-2021

• Provided first level contact and convey resolutions to customer issues

• Fielded support calls, chat, email, and/or other communication from customers with computer hardware issues, printing related issues and connectivity issues.

• Provided client with information on available upgrades and troubleshoot basic computer related problem for customers

• Updated customer data and produce activity reports

• Accomplished information systems and organization mission by completing related results as needed

Help Desk Customer Representative

Tata Consultancy Services 2018-2019

• Provided information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality and efficiency

• Communicated with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.

• Processed complex and varied service requests

• Authenticated customers with private information

• Thoroughly documented all contacts and conversations; followed up as required

• Processed orders according to customer needs ensuring quality care and satisfaction

Customer Service Representative

Concentrix/Convergys- Harry & David/H&R Block agent 2018-2019

• Took inbound calls and placing appointments for customers for holiday baskets

• Placing/rescheduling and canceling appointments for H&R Block Customers around the country

• Filing complaints from different office locations around the country Education

• Hillsborough Community

College: Music Concentration

• Full Sail University: Recording

Arts Concentration in Sound

Production, Music Production,

Recording and Mixing, Audio

Postproduction

Henry Odukomaiya

Training & Certification

• Microsoft 365: MS-900 -

Microsoft 365 Fundamentals

Certification

• Google: Certified Google

Technical Support

Specialist; Verification #

7JMA648CNWWB

Experience

Henry Odukomaiya

Proficiencies & Skills

Education

Training & Certification

Music Producer

Alto Bazz Productions 2017-present

• Coaching Artists and students

• Planning and executing recording sessions

• Scheduling studio time and providing instruments

• Beats production and sound editing

Social Media Content Analysis

Cognizant 2017-2018

• Assisted the community and helped resolve inquiries empathetically, accurately and on time

• Enforced social media terms of use by carefully monitoring reports of abuse on the site

• Recognized trends and patterns and escalated issues outside the company policy

• Made well balanced decisions and was personally driven to be an effective advocate for our community

• Displayed strong interpersonal skills, verbal and written communication skills as well as empathy

• Displayed a strong bias to doing what is right for our community in supporting leading social media objectives

Sound Engineer

H20 Church 2016-2017

• Handled sound board operations

• Performed proper sound checks; including gain settings, monitor mixes, proper volume settings

• Performed proper line check

• Adjusted sound levels during service as needed

• Operated and managed church stage lighting quality

• Controlled choir music sound output during ceremonies

• Gave stage and schedule cues to choir

Team & Customer Service Member

Jimmy Johns 2012-2014 & 2017

• Answered customers telephone calls

• Assisted customers with necessary complaints and questions about the listed products

• Prevented store losses using awareness, attention to detail, and integrity

• Worked as a team member performing cashier duties, product assistance, and cleaning