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Customer Service Document Controller

Location:
Cairo, Cairo Governorate, Egypt
Posted:
July 19, 2023

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Resume:

Mohammad Hamed Saad

Nationality: Egyptian

Marital status: Married

Birth date [27-3-1976]

Military Services : Fully Exempted

11th avenue ; 6th of October City –Giza -Egypt

***-***********

adyenv@r.postjobfree.com

O B J E C T I V E S

To live honest and hard life to work in a highly challenging competitive environment for the enhancement of my creative abilities and Skills ;and optimum profitability of the organization A C H I V E M E N T S

1- I was promoted to Bin Laden Group in Egypt from a customer service employee to an operations and fleeing officer within one of the largest construction and concrete companies in the group. 2- Working to computerize All related process and create an accessible database with the development of strategic plans for customer requests and supplies of raw materials in the short and long term 3- Assistance to the sales department and other departments to maximize sales targets from 6000 cubic meters per month to 25,000 cubic meters

S K I L L S

1- Excellent experience in managing people and have very good leadership skills 2- Excellent experience in managing projects and multi accounts 3- very good interpersonal and negotiation skills

4- Very good Decision Maker

5- Very good skills of gathering information and generating data and preparing complex technical and operational reports

6- Excellent experience and skills in most of communications tools (Via E-Mail – Tele communications ; Faxes

7- Very good experience in computers using field such as ; Windows OSs and Internet ;Microsoft programs package ( Outlook - Excel – Word –Power point ) ; Adobe programs ( acrobat – photo shop) ;Bar-coding programs

8- Good skills in concrete ready mix batch plants operations systems specially for ( ELBA ) 9- Good skills in Textile fields ( By virtue of study) 10- Languages : English –very good : writing–spoken–listening E X P E R I E N C E

1- Planning and Operation Coordinator ; Fleeting supervisor and Document controller Premco Ready-mix concrete Batch plant (Member of Ben Laden Group i n Egypt)

From Dec 2010 – till now

A -Duties of Operation Officer and production Coordinator 1- As operations officer I assists the vice president of operations with the overall day to day operations 2- Involves planning and supervising all the operational functions of a company. The job requires participation in the development of strategic plans and sales objectives set forth by the management. 3- Prepare the daily delivery plans and update sales log accordingly. 4- Follow Customer Satisfactions through (Customer Satisfactions Form) to receive complaints and observations and investigate any customer complain with the departments concerned to respond to customers.

5- Reporting daily / weekly / monthly sales plans and actual sold quantities 6- In charge of ERB system with finance Dept.

7- May assist for operating batch plant production unit B -Duties of Fleeting Officer

1- Directs, assigns and monitors the work of staff 2- Planning transportation matrix daily / weekly for each mixer and each pump 3- responsibility and organize the movement of cars and equipment in different locations and not to allow delays for specified time and paid in connection to the implementation of the timetable for clients without wasting time for the equipment and employment 4- Completes daily labor forms, employee time sheets, and ensures information is complete and accurate. 5- Submits transportation employee payroll time sheets on monthly basis 6- Follow-up to all equipment maintenance and cleanliness with Maintenance Dept. C- Document controller duties

1- Handling and controlling all Docs of whole depts. Like Follow any required changes in Docs of each production dept. to adjust them according to rules of - ISO 9001- 2- Distribute all docs to related dept. and ensure that every one filling all docs correctly. 3- Doing usual internal audit ; and taking suitable preventive and corrective actions if needed 4- Preparing meetings for internal auditors to review that all procedures are running on right way and discus any update

2 - Merchandiser Canaren Egypt Ltd(buying and sourcing office-Member of Ben Laden Group i n Egypt)

My duties are including

1- I’m responsible for Following Up Customers Orders from A to Z (Development Process, pricing

,Production Levels and Following Up, till shipping and issue P-Ls and all needed invoices and shipping procedures )

2- Handling all kinds of Communications between Costumers & Suppliers. 3- Assist in sourcing new suppliers and buyers

4- Coordinate between all our QCs team to proceed all pre-production and during and final production process smoothly (may execute some QC activity due to my previous experiences in this field) 5- Setting up plans and assembling and analyzing fairly complex information or data.(using computerized tools like WIPs ; T&A ; SKU reports … etc)

6- Showing sales forecasts and figures for new ranges to product manager (via Backlogs) 7- May assist factories in supplying trims (locally or from abroad) 8- Handling all testing processes for fabrics and finished garments (may be by myself as we have some tools to perform some testes)

9- Performing logistics and shipping processes as .. 10- Following Up all shipping procedures ; from Booking for shipments ; till issue all needed Docs as; BOL

;AWB ; COO and UR1– etc

11- Issuing and tracking all needed invoices for all shipments(whether for buyers or suppliers) and all related Debt notes and making all commercial records such as sourcing invoices ; backlogs and commissions

12- Assisting in IT Department ( Databases, Bar Coding and some graphics designs ) 13- I was handling orders for about 10.000.000 – 15.000.000 $ per years for next clients 1- USA buyers ; Alpha : Bodek and Rhodes ; Dunrooke ; Draper's and Damon's and QVC 2- Canadian buyers : Mark's work ways ; Cotton Ginny ; McCarthy ;Saan and TSC 3- European buyers : Stradivarius Spain and Carrefour France 4- Arabic Countries : Fairmont Hotels and Al Wafeer air lines (Saudi Arabia) E D U C A T I O N

BS.c of Home Economics [1998

A D D I T I O N A L C O U R S E S

1 - English conversation level 2- AUC

2 - Level 4 of English- Berlitz language institute 3 - courses of business administration of Cambridge -YAT Education center 4 - courses of adobe design programs -YAT Education center 5 - Quality Internal Audit of ISO 9001 course

6 - Coursera Project management (Online course from Google)



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