UMMARY

PROFESSIONAL SUMMARY

Reliable office worker with over 10 years of experience in Customer Service, Data Entry, Billing and Accounts Receivables including experience in management. Team Player with friendly personality who works to meet goals and deadlines with attention to detail. Knowledge of general office procedures with good computer skills and a willingness to learn and continue developing.

SKILLS

EXPERIENCE

ERC, COLLECTIONS AGENT ORANGE PARK, FL 7/2020 – 12/2020

Collaborated with divisional collectors to resolve account discrepancies insuring the proper accountability for all finances.

Successfully maintained detailed records of notes and actions to insure proper communication and accuracy of the interaction.

Maintained accurate customer files; kept track of name and address changes.

Provided administrative support.

Received payments from at-home agents within the department. Collected funds from consumers and processed accordingly.

TEXAS ROADHOUSE, SALES & MARKETING ORANGE PARK, FL 12/2017 – 6/2020

Promoted from host to server to Local Store Marketer/Key Manager within a 14-month period. Responsible for organizing fundraisers which resulted in raising over $15,000 per year for local elementary schools.

Built relationships in the community by conducting fundraisers and events which increased business by 10% and allowed branding efforts to reach potential customers within the community.

Ensured all customers were 100% satisfied, and resolved any concerns that arose resulting in being recognized several times for above and beyond customer service.

FIRST BAPTIST OF MIDDLEBURG, CHILDCARE TEACHER MIDDLEBURG, FL 1/2013 – 12/2014

Supervised children weekly in church environment with various reading and craft activities

Served snacks in accordance with nutritional guidelines to insure there were no health issues with the students.

Met with parents to discuss their child’s progress and needs and determined their priorities, suggesting ways that they can promote learning and development.

ZC STERLING, DATA ENTRY JACKSONVILLE, FL 12/1997 – 9/2001

Analyzed and processed homeowners’ insurance using three different systems to aid in the efficiency of maintaining records.

Positively maintained numerous accounts covering over 200,000 insureds without any negative issues during my tenure.

Initiated, located and corrected errors saving the company valuable resources, ensured data was accurate to eliminate rework, compared data for accuracy after entry, stored and safeguarded data.

Member of Mentoring Program supervised new employees who had recently joined the company.

TRI-STAR INSURANCE, DATA ENTRY/CUSTOMER SERVICE JACKSONVILLE, FL 9/1995 – 1/1997

Call center environment taking calls to problem-solve with insureds and agents verifying current insurance.

Successfully processed homeowners’ insurance; policy maintenance without any discrepancies.

EDUCATION

TUSCALOOSA COUNTY HIGH SCHOOL; NORTHPORT, AL

KIRSTIE ELLIOTT

adyene@r.postjobfree.com

904-***-**** HOME; 904-***-**** MOBILE

Collections/Call Center

Transcription

Cash Handling

Team Player

90 wpm; 10-Key 17,300 kpm

Alpha-numeric: 16,200 kpm

Marketing & Sales

Accounts Receivables/Billing

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