Customer Service Agent

MYRA DAVENPORT

PO Box *** Green, Ohio, ***** (***)339 - 5705 **********@******.***

OBJECTIVE

To obtain a position capitalizing on my strengths and utilizing my skills within a rewarding career.

SKILLS & ABILITIES

MS Office, 10 Key, Outlook, Typewriter, Communication (verbal and written) Filing

EXPERIENCE

4/2021 - 2/2023

Customer Service (Remote) Benefits Representative, Ameridial, Canton, OH

Answered incoming calls from customers concerning benefits. Maintained accurate records ensuring confidentiality of customer information.

2/2017-3/2021

Clerical Specialist (Remote & Onsite) Akron Summit Community Action, Akron, OH

Maintained multiple streams of communication, sorted mail, and assisted clients with scheduling appointments, and connecting to community resources.

1/2020-6/2021

Customer Service Agent for United Airlines and Delta Airlines, DAL Global Services, Canton, OH

Greeted and checked in customers, tagged luggage, completed ticket changes and rebooking flights. Helped with boarding and deplaning flights, escorted passengers.

EDUCATION

2017

2013

Phlebotomy Certificate, Canton, OH, LaRock Healthcare Academy

Canton OH, Pathfinders

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