RACHEL RAWLINGS

480-***-**** adyemi@r.postjobfree.com

Phoenix, AZ

Hard-working Barrett, The Honors College graduate from Arizona State University with a Bachelor of Science Degree in Kinesiology. Customer-service focused with demonstrated high performance results with 1 year restaurant manager experience and 1 year outside sales representative experience. EDUCATION

BACHELOR OF SCIENCE IN KINESIOLOGY, ARIZONA STATE UNIVERSITY – Downtown Campus – May 2023

• Graduated Cum Laude with a 3.59 GPA with 143 credits BARRETT THE HONORS COLLEGE, ARIZONA STATE UNIVERSITY – Downtown Campus – May 2023

• Planned, constructed, and defended Honors Thesis project entitled “Practical Stoicism for High Achieving College Students”, a 7-week asynchronous college course presented on an electronic platform for mobile use

• Completed 36 additional hours of coursework in honors credits through research projects and honors classes CERTIFIED NURSING ASSISTANT PROGRAM (CNA), ARIZONA MEDICAL TRAINING INSTITUTE, Mesa, AZ – August 2019

• Successfully completed requirements for CNA

HIGH SCHOOL DIPLOMA, PINNACLE HIGH SCHOOL – May 2018

• Graduated with the Seal of Biliteracy in Spanish, 4.3 weighted GPA, and a member of the National Honor Society EXPERIENCE

SALES REPRESENTATIVE, PIONEER LANDSCAPE, Phoenix, AZ – 2022-2023

• Improved annual sales margins 5% by incorporating new marketing efforts and personalization into the outside sales methodology

• Exceeded expectations for customer support by walking prospective customers through their options only after understanding their use-case thoroughly

• Maintained and improved customer database with high efficiency

• Improved logistics implementation for customer deliveries, providing alternative solutions and recommendations organization-wide to ensure product availability

• Maintained accurate data-tables for seasonal inventory shifts

• Utilized conversational Spanish to communicate with customers, increase customer satisfaction and sales, and organize deliveries

GENERAL MANAGER, FIRED PIE, Central Phoenix and Northern Ave locations, AZ – 2021-2022

• Managed all aspects of restaurant associates including hiring, interviewing, training, coaching, and development and documented training processes

• Promoted to General Manager at the second largest of 22 stores

• Ensured the safety of guests and associates through training and execution of food safety and restaurant safety standards and guidelines, passed all heath department inspections with no deficits, and maintained an “A” rating at all assigned stores

• Led guest components including excellent food quality, guest service, associate friendliness, and restaurant cleanliness as evidenced by high customer satisfaction ratings and reviews

• Led all financial aspects including sales growth, cost management, staffing budgets, cost of goods, and profit growth

• Decreased labor cost by 5% at the Central Phoenix Store

• Decreased food cost by 8% at the Central Phoenix Store

• Utilized conversational Spanish to communicate with employees and customers OFFICE ASSISTANT, DUDLEY VENTURES, Phoenix, AZ – 2019-2020

• Provided accurate filing, organization, and management of legal documents

• Assisted in projects with proficient daily Excel use

• Successfully planned and met project deadlines

SHIFT LEAD, B’YOND YOGURT, Scottsdale, AZ – 2017-2018

• Provided friendly customer service while managing the shop

• Promoted to trainer for new employees and shift lead for excellent customer service

• Maintained cleanliness in compliance with owner and state requirements. SKILLS

Hardworking Conversational Spanish Speaker Public relations Excel intermediate user Employee Management Punctual Microsoft Office proficient Budget and Sales Reporting (P&L) Quick Learner Inventory Management Cold calling/phone sales CPR certified Creative problem solver Passion for Anatomy Organized ACTIVITIES

Pre - PA club at Arizona State University – 2018-2021 High School extracurricular activities

• Marching Band, Section Lead – 2014-2018

• Pinnacle Percussion Drumline – 2015-2016

• Varsity Swim team – 2015-2016

• Spanish Honors Society – 2016-2018

• Society of Women Scholars (SOWS) –2015-2018

• DECA (business club at Pinnacle High School) –2015

• Volunteer, Illuminate Community Church in children’s groups, camp counselor, and vocalist in worship band and choir – 2016-2018