Customer Service, Lead

DHLLillian Taylor

**** ****** ******* **** *** 201, Memphis, TN 38109

Tel: 901-***-****

Email: ****************@*****.***

Objective:

Secure a challenging position in a reputable organization to expand my

learnings, knowledge, and skills. I would also like to fully utilize my training

and skills, while making a significant contribution to the success of the

company.

Profile

I am an enthusiastic, self-motivated, reliable, responsible, and hard-working person. I am

a mature team worker and adaptable to all challenging situations. I can work well in a

team environment and use my own initiative. I can also work well under pressure and

adhere to strict deadlines.

Skills

*Extremely reliable and safety conscious with solid experience in warehouse operations to

include order picking / packing, cycle counting, return to stock (RTS), replenishment, sort,

catwalk, jackpot, making labels, ship, vas, cubic scan, etc.

*Fully trained to operate tools such as pallet jacks, dollies, pallets, and wrapping machines.

*Knowledge of handling warehouse material logistic related tasks and safety practices.

*Adept at operating machinery used in the shipment and receipt of materials.

*Acquainted with transport and shipping principles as it applies to warehouse materials.

* Knowledge of the operation of a conveyor and running the catwalk at DHL.

*Being a Lead over a group of associates giving them assignments, relaying messages from

supervisor, helping when help is needed.

*Skilled in excel, word Management, and making spreadsheets.

* Customer service skills including but not limited to: Communication,

active listening, problem-solving, time management, and customer empathy.

Education

Hillcrest High School Aug 2005~May 2009

Remington College Jan 2010~Sep 2010

Medical Assistant Diploma

Experience

DHL Supply Chain(Inventory Lead) Nov 2016 ~ Present

*Pick, Pack, Replenishment

*Cycle Count, Return To Stock, Create Labels

*Research cases, fix cases, Research merchandise

*Give instructions, Cubiscan, Find cases, Troubleshoot, Respond to emails

Crisp Connection (Remote) Jan 2019 ~ Feb 2023

Customer Service Rep

*Assisted staff with resolving complex customer issues and implementing targeted solutions

* Work with clients who have complaints, orders, or require information about products/services

purchased from the organization

* Maintain professionalism throughout the entire process

William Sonoma (Customer Service Representative) January 2010 ~March 2012

*Address customer questions and concerns regarding product and delivery information

*Provide product information, review alternative solutions if an item is out of stock and place

orders for the customer.Cus

*Successfully negotiate and appease customers using a variety of methods established by

Williams-Sonoma, Inc., guidelines.

*Check inventory, process returns, issue replacements and credits for damaged or defective

merchandise

*Perform other duties as assigned

Ceva Logistics (material handler) April 2012 ~ May 2012

*Picking, packing, and shipping

*Cycle counts

FedEx Express (material handler) June 2012 ~ Nov 2016

*Loading and unloading

*Scanning products to the correct truck

*Hazmat Specialist

*De-ice Team

*Language English Proficiency*

References

Evonia Newson-901-***-****

Jalessa Brown-901-***-****

Jasleeza Robinson-901-***-****

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