Senior Area Director of Corporate and Franchise Operations

JUSTIN HEAGERTY

Spring Branch, TX 210-***-****

adyelk@r.postjobfree.com

Senior Area Director of Operations and Franchise Development

Business and operations management professional with exceptional interpersonal and communication skills with a history of acquiring, training, and retaining top talent. Can adapt to change in very competitive business environments, while exhibiting top leadership skills, excellent problem-solving ability and a history of building teams that achieve sales and profit goals. Drives performance improvements by challenging and supporting all levels of employees from managers, to shift leaders, down to hourly team members. Ensures all company policies and initiatives are communicated and supported by all members within the organization. Establishes budgets that align within all company goals and maintains an effective succession and growth plan for all levels of employees.

New Unit Growth Franchise Operations Market Penetration Project Management Forecasting

2018-Current

Senior Area Director of Operations/Franchise Operations, Sprinkles Cupcakes

Currently building Franchise program for Sprinkles Cupcakes

Building Franchise systems such as Orientation and Onboarding, Ops, construction, & compliance tools

Managing 3 Franchisees through process of market sale, through construction and operations

Managed 12 Corporate bakeries in 5 states with AUV of 2.5 million

Responsible for all daily operations as well as managing over 250 employees

Manage all budgets and costs including labor, COGS, and all controllables

Grew same store sales 3.5% through improved operations and improved community outreach

Increased profitability from sales growth, by stabilizing labor costs, and improving COGS

Managed local PR Firms in different cities to help build brand awareness in non-legacy markets

Identified cost opportunities and initiated savings implementations plans for all bakeries

Worked with finance to streamline reporting to the field help improve visibility to KPI’s

Secured National agreements with vendors to initiate cost savings across the entire brand

Led the Operations team on the implementation of new financial tools

Lead project development in several cross functional projects including co-packing and overnight shipping

Lead team of Senior Leadership in Direct-to-Consumer business and projects

Handle implementation of all new projects from conception to the field

Responsible for project management of Franchisee program and growth outside corporate locations

2013-2018

Regional Director of Operations, PDQ

Began the development of the Austin market with the first 2 Texas locations

Recruited by the Oklahoma franchisee to help start the Oklahoma development

Worked with all partners on site selection, construction, permitting and opening of all locations

Planned and executed all grass roots marketing operations for pre-opening through full operations

Successfully opened 3 new restaurants in the Oklahoma City Area

Took over the operations of the 3 Dallas locations to assist with that Franchise network

Responsible for all budgets and costs from NRO through the operating of the restaurants

Drove desired financial results through on hands daily management of all locations

Was successful in delivery labor, food cost and controllables to budget

Hired, developed and mentored all new GM’s, Managers, and Kitchen Managers

Integral part in over 15 NRO’s for the entire brand in markets such as TX, OK, FL, NJ

2005-2013

Managing Partner, JVP Intern, Outback Steakhouse

Managing Partner of 2 separate locations

Grew sales over first 3 years $250,000 through improved operations and community presence

Responsible for over 60 employees and 4 Managers

Exceeded budgeted financials consistently, leading to participating in JVP Intern Program

Consistently planned and completed succession plans for management development

Was recognized in my Texas region several times for lowest turnover

Led Regions in guest satisfaction scores through delivering quality food and a best-in-class dining experience

Education, 1999-2002

Texas Lutheran University/University of Texas San Antonio

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