Customer Service Quality Assurance
Resume:
Emily Garcia
Jackson, NJ ***27
emgarcia @leapinc.org
**************@*****.***
EXPERIENCE
Leap Inc Head Start, Lakewood NJ — Bus Driver/Aide, September 2007 - PRESENT
Transport children to and from school in the mornings and afternoons. Verify permissions for children who ride home with friends. Maintain a clean and mechanically-sound bus at all times. Obey all traffic laws. Perform inspections of the bus before and after each route. Ensure safety of all students. Discipline children when required to maintain a safe and healthy environment. Assist students with getting on and off the bus when required. Develop and maintain a constructive and ongoing rapport with children and parents. Create activities that are fun and educational for the children. Collaborate with other teachers to ensure that the school fosters an environment that is inviting and nurturing for every child. Deliver reports on potential concerns about students as to management as needed. Manage day-to-day classroom activities, including structured lessons, free play, bathroom breaks, lunch time and rest time for students.
Metro Marketing, Howell NJ — Manager
July 2003 - June 2007
Organize promotional events at trade shows and other venues, coordinating with our staff to ensure prompt delivery of materials and merchandise. Hire and train a team of marketing associates to coordinate events and conduct outside sales. Identify weaknesses in existing marketing campaigns and develop pragmatic solutions within budgetary constraints. Communicate with senior management about marketing initiatives and project metrics, as well as to brainstorm fresh strategies. Epic Designs, Queens NY — Sales/Ass. Manager
July 1999 - July 2003
Maintain top quality assurance and customer service standards.Focus on building sales and forecasting future performance.Ability to coach, train and motivate employees.Manage the store sales team to ensure customers are being helped in a timely fashion. Conduct sales and inventory management. Assist in employee recruiting, training and development. Manage net revenue at store level. Inspire and encourage employees to ensure high level of morale. Assist customers and troubleshoot customer service issues when necessary. EDUCATION
Thomas Edison State College, Trenton NJ — Bachelors of Arts
July 2013 - September 2018
I obtain my degree in Arts with Psychology
TCI College, New York NY — Graphic Arts/ Web Design August 2000 - June 2002
Knowledge of content marketing a plus,Advanced Photoshop and Illustrator skills SKILLS
Computer Skills
Great communication skills
Multitasking ability
Fast learner
CDA (Preschool)
CDL (P &S )
AWARDS
Dean's List, for keeping a
good GPA
Employee of year at Metro,
keeping my staff in high sales
Best tech show,I got award at
TCI for a good web design.
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