Jerome Jordon

**** **** *** ******* ******* south,

Houston, Texas 77072,

United States

Tel: 561-***-****

Email: adyek6@r.postjobfree.com

Objective: To enhance knowledge and understanding in the work industry and to gain experience so that I may be able to apply my knowledge, meaningfully; contributing not only to my general progress but to improve in the organization of which I work.

Education:

St. James High School 2009-2011

Western Society for The Upliftment of Children 2004-2009

Sudbury All Age School 2001-2004

Saint James High School: Certificate of Graduation

Qualification & Achievements:

Hospitality Training Program: Certificate of Completion

Emergency Responder: Completed the Emergency First Response CPR & AED in Adult, Child, Infant CPR + AED

Secrets Resorts & Spa: Values & Attitude Award

Secrets Resorts & Spa: Diversity & Harassment Award

T.P.D.CO Certificate of Participation: Alcohol Awareness Award

T.P.D.CO Certificate of Participation: Responsible Service of Alcohol Award

Secrets Resorts & Spa: Certified of Completion Front Desk Agent

Zoetry Wellness & Spa: Food & Beverage Supervisor

Zoetry Wellness & Spa: Guest Services- Butler

Experience

Assistant General Manager – Day’s Inn by Wyndham 2022 -2023

Typical job responsibilities include:

Work closely with and assist the General Manager in his day-to-day operations.

Delegates and assign duties to HOD’s and observers’ performance to ensure adherence to hotel policies and established operating procedures.

Responsible for conducting in – house training to employees and HOD’s in the hotel or a regular basis.

Acts as the hotel’s public relations director and promotes the property within the hotel industry, local community and trade associations.

Responsible for monitoring the Guest feedback on Trip advisor, OTA’s etc. and hotels GSTS and RSTS surveys.

Receives and resolves or assists the General manager in resolving guest complaints and service recovery process.

Responsible for selecting or assisting in the selection of hotel staff and in charge of processing all new hire paper works.

Responsible for reviewing employee performance and conducting personnel actions such as disciplinary actions and terminations.

Responsible for maintaining accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc.

Work with and assist the General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.

Adheres to all franchise and company procedures and regulations as well as standard operating procedures.

Responsible for enforcing full compliance to hotel operating controls, SOP’s, policies, procedures and service standards.

Ensures the objectives and goals of the hotel and property owners work together to achieve brand positioning and success.

Take responsibility and build owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.

Work with and assist the GM in key property issues including capital projects, customer service and refurbishment.

Work with and assist the General Manager in wage scale surveys and ensure employee wages are followed by the company and industry salary guidelines.

Responsible for performing daily, weekly and monthly property inspections.

Ensures property, grounds, physical plant and work areas maintained to standard.

Builds strong working relationships and communications with hotel staff, HOD’s and other departments to ensure maximum operating effectiveness and fulfilment of special event needs.

Cover shifts is all departments as scheduled by the General Manager.

Responsible for Monitoring maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.

Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.

Performs sudden audits on rooms and other operating areas.

Responsible for Providing effective leadership to hotel team members.

Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.

Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.

Work and Assist the GM in in all aspects of business planning.

Must be available 24/7 in case to respond to any guest or employee emergencies.

Responsible for Corporate client handling and take part in new client acquisition along with the sales team whenever required.

Assisting in residential sales as and when required and development with strong sales prospects.

Respond to audits to ensure continual improvement is achieved.

Show capacity to perform other duties as assigned by the management.

Part of the disciplinary committee that sits on any case that involves employees under his / her supervision.

Play a part as needed in the interviewing and hiring of employee team members with appropriate skills.

Identifies the developmental needs of hotel staff and provides coaching and mentoring to improve their knowledge or skills as required.

Font Office Manager – Angel’S hostel 2020 – 2021

Typical job responsibilities include:

Ensure front desk is tidy and has all necessary stationery and material (e.g., pens, forms and informative leaflets)

Train, supervise and support office staff, including receptionists, security guards and call center agents.

Schedule shifts

Ensure timely and accurate customer service.

Handle complaints and specific customers’ requests

Troubleshoot emergencies.

Monitor stock and order office supplies.

Ensure proper mail distribution.

Prepare and monitor office budget.

Keep updated records of office expenses and costs.

Ensure company’s policies and security requirements are met Typical job responsibilities include:

Restaurant Manager / Margaritaville Caribbean Group, MBJ Airport. 2019 - 2020

Typical job responsibilities include:

recruiting, training and supervising staff

agreeing and managing budgets

planning menus

ensuring compliance with licensing, hygiene and health and safety legislation/guidelines

promoting and marketing the business

overseeing stock levels

ordering supplies

handling customer enquiries and complaints

greeting and advising customers

Front Office Agent / Night Auditor, Jewel Grade Montego Bay Resort & Spa 2019

Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay

Audit and balance reports from the day shifts

Schedule guest wake-up calls and reservations for the following day

Verify that all EOD work has been performed by other departments

Respond to guest inquiries, concerns and complaints as needed

Answer phones and place reservations

Run EOD computer functions so they are complete by the end of the shift

Prepare guest bills for next-day checkouts and process reservation cards

Balance cash drawers and record receipts

Facilitate the deposit of guests’ valuables in hotel safe

Guest Services - Butler, Zoetry Wellness & Spa: Montego Bay, Jamaica 2017 to 2019

To consistently provide thoughtful, essential, caring and sincere service.

To identify and anticipate Guests needs and ensure personalized service is provided

To provide Food and Beverage Services as required

To assist with any plans or arrangements the guest intends to make during their stay

To ensure that all requests from Guests are made possible and are followed up on

To fully understand and have knowledge of all in suite services, technology, amenities, functions & systems

Ensure repeat guests are met and greeted on a daily basis and profiles are updated

Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests

Respect guest privacy and do not discuss guests’ private information with colleagues

Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same

Provide third service to guests by ensuring rooms are updated by housekeeping after guests have leave room

Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met

Demonstrate discretion and courtesy when entering into the private space of guests

To assist guests regarding hotel facilities in an informative and helpful way

To follow department policies, procedures and service standards

To follow all safety policies

Other duties as assigned

Food & Beverage Supervisor, Zoetry Wellness & Spa: Montego Bay, Jamaica 2017 to 2018

Oversee all front and back of the house restaurant operations

Ensure customer satisfaction through promoting excellent service

Respond to customer complaints tactfully and professionally

Maintain quality control for all food served

Analyze staff evaluations and feedback to improve the customer’s experience

Project future needs for goods, kitchen supplies, and cleaning products; order accordingly

Oversee health code compliance and sanitation standards

Look for ways to cut waste and decrease operational costs

Generate weekly, monthly, and annual reports

Train new employees and provide ongoing training for all staff

Manager on Duty (M.O.D) Zoetry Wellness & Spa: Montego Bay, Jamaica 2017

My key responsibilities’ as M.O.D … the leadership, management and supervision of all aspects of resort and casino operations in the absence of management; The MOD is empowered to ensure that the highest standards of customer service and hospitality are maintained and delivered through direct communication and ...

Training and Development manager For (F&B), Zoetry Wellness & Spa: Montego Bay, Jamaica 2017

1. The Training and development of all food and beverage associates

Front Desk Agent, Secrets Resorts & Spa 2016 Training

Register guests and assigns rooms. Accommodates special requests whenever possible.

Assists in preregistration and blocking of rooms for reservations.

Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

Understands room status and room status tracking.

Knows room locations, types of rooms available, and room rates.

Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.

Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

Knows the location and types of available rooms as well as the activities and services of the property.

Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.

Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

Maintains guest room key storage and maintains and supervises access to safe deposit boxes.

File room keys (only for manual room key hotels)

Knows how to use front office equipment.

Process guest check-outs.

Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,

Follows procedures for issuing and closing safe deposit boxes used by guests.

Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.

Uses proper telephone etiquette.

Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out’s, Foreign currency exchange etc.

Uses proper mail, package, and message handling procedures. Courier Mail Register

Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.

Attends department meetings.

Reports any unusual occurrences or requests to the manager or assistant manager.

Knows all safety and emergency procedures, is aware of accident prevention policies.

Maintains the cleanliness and neatness of the front desk area.

Understand that business demands sometimes make it necessary to move employees from their accustomed shift to another shift.

Waiter, Secrets Resorts & Spa: 2015 to 2017

• Greet customers and seat them according to their preferences

• Offer welcome drinks and beverages

• Fill water glasses and refill beverages

• Offer appetizers and alcoholic drinks

• Take orders and provide information about menu items

• Suggest menu items when requested by the customer

• Relay patrons’ orders to the kitchen

• Ensure that the order is prepared according to the menu

• Ensure order quality and quantity prior to serving

• Serve meals and side dishes

• Deliver food carts to designated areas

• Ensure that continued service is managed during the course of the meal

• Keep a constant eye on the table to gauge needs and fulfill them immediately

• Total customers’ check and take it to them

• Clear table and clean table tops

• Change table cloths and clear dishes and flatware

• Carry dishes and flatware to the kitchen

• Ensure that all tables replenished with eating dishes

Waiter, Sandals Royal Caribbean Position: 2013 to 2015

• Greet customers and seat them according to their preferences

• Offer welcome drinks and beverages

• Fill water glasses and refill beverages

• Offer appetizers and alcoholic drinks

• Take orders and provide information about menu items

• Suggest menu items when requested by the customer

• Relay patrons’ orders to the kitchen

• Ensure that the order is prepared according to the menu

• Ensure order quality and quantity prior to serving

• Serve meals and side dishes

• Deliver food carts to designated areas

• Ensure that continued service is managed during the course of the meal

• Keep a constant eye on the table to gauge needs and fulfill them immediately

• Total customers’ check and take it to them

• Clear table and clean table tops

• Change table cloths and clear dishes and flatware

• Carry dishes and flatware to the kitchen

• Ensure that all tables replenished with eating dishes

Waiter, Sandals Royal Caribbean Position: 2011 to 2013

• Greet customers and seat them according to their preferences

• Offer welcome drinks and beverages

• Fill water glasses and refill beverages

• Offer appetizers and alcoholic drinks

• Take orders and provide information about menu items

• Suggest menu items when requested by the customer

• Relay patrons’ orders to the kitchen

• Ensure that the order is prepared according to the menu

• Ensure order quality and quantity prior to serving

• Serve meals and side dishes

• Deliver food carts to designated areas

• Ensure that continued service is managed during the course of the meal

• Keep a constant eye on the table to gauge needs and fulfill them immediately

• Total customers’ check and take it to them

• Clear table and clean table tops

• Change table cloths and clear dishes and flatware

• Carry dishes and flatware to the kitchen

• Ensure that all tables replenished with eating dishes

Skill and Interests:

Valid Driver

Pastry Cook

Swimming & Animal Care

Video games

Computer efficiency (micro soft- word, excel, publisher)

Contact this candidate