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Customer Service Representative

Location:
College Square, West Bengal, 700073, India
Posted:
July 19, 2023

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Resume:

Kim Brown

**** ******* **. ***: *

Long Beach, CA 90805

Phone 323-***-****

E-mail adyei4@r.postjobfree.com

OBJECTIVE:

To obtain a position with a progressive company where my skills can be utilized and further developed.

SKILLS:

Typing (35WPM) * 10 key (by touch) * Windows * Microsoft Office *

PeopleSoft/Oracle

EXPERIENCE:

Feb 17 - Current Los Angeles County IHSS, Los Angeles, CA

Care Giver

Obtained information about clients’ medical history, drug history, complaints and allergies. Assisted patients with bathing, oral hygiene, grooming, feeding and elimination. Helped patients move in and out of beds, baths, wheelchairs and automobiles. Cooked appetizing and satisfying meals and snacks. Scheduled and accompanied clients to medical appointments. Maintained a clean, healthy and safe environment. Obtained household supplies and ran daily errands. Provided a comforting and soothing environment.

July 02 – Oct 12 Children’s Hospital, Los Angeles, CA

Accounts Payable Senior Specialist

Maintain and review all records such as payments, W9 forms, proof of delivery, statement of open balances and exception reports. Produce 500 invoices on a weekly basis with a minimum of 250 with an error rate of 2%. Process stop payments & check cancellations and re-issues, weekly check run. Run EDI voucher build, matching, return to vendor & budget checking for all electronic invoicing. Processed payments to new and delinquent accounts. Prepare necessary paperwork for vendor setup in system. Research payment discrepancies and overpayment Assists in researching monthly and year end accruals of unpaid liabilities. Assists in researching monthly and year end accruals of unpaid liabilities. Maintained weekly production reports and match exceptions. Reconciliation of monthly statements from vendors. Process complaint tickets to IT department for system issues. Work on testing possible solution fix in a testing environment.

March 01 – July 02 PDQ Personal - Children’s Hospital, Los Angeles, CA

Purchasing Agent

Coordinates activities involved with procuring goods and services, such as raw materials, equipment, tools, parts, supplies, and advertising, for establishment: Reviews requisitions. Confers with vendors to obtain product or service information, such as price, availability, and delivery schedule. Prepares purchase orders or bid requests. Maintains manual or computerized procurement records, such as items or services purchased, costs, delivery, product quality or performance, and inventories. Discusses defective or unacceptable goods or services with inspection or quality control personnel, users, vendors, and others to determine source of trouble and take corrective action. May approve invoices for payment. May expedite delivery of goods to users.

October 00 - March 01 Dune Ceramic - Compton, CA Customer Service Representative/Order Desk Assistant

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

December 99-September 2000 Accounts on Call - Los Angeles, CA

Patient Account Representative

Answers inquiries by phone regarding past-due accounts and insurance guidelines; researches incorrect addresses for past-due accounts. Contacts responsible party to resolve delinquent accounts; prepares payment plans and monitors adherence to plans by responsible party; directs accounts to outside collection agencies when necessary. May contact attorneys, employers, physicians, and others necessary to obtain information for resolution of credit and collection matters. Prepares reports to identify and resolve accounts receivable and referral problems. Posts data; verifies and performs mathematical computations; maintains files. Composes and types routine correspondence, memos, letters, etc. Performs other duties as assigned.



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