Customer Service Representative
Resume:
ELIZABETH GRACE
Detail-Oriented Healthcare Knowledgeable 10+ years
Federal Way, WA 98003
********@*******.***
Dedicated 10+ years of experience in the healthcare industry. Proven track record of providing excellent customer service and efficiently resolving patient inquiries. Skilled at multitasking and managing multiple priorities in a fast-paced environment. Authorized to work in the US for any employer
Work Experience
Member Service Representative
Aston Carter Staffing and Services (Kaiser Permanate of WA) - Renton, WA October 2022 to January 2023
Research issues, interact with other departments, physicians, or administrators as needed, and resolve or escalate when appropriate.
Document all interactions in the contract tracking system according to regulatory guidelines. Identify errors and determine what corrective steps need to be taken to resolve. Use Analytical, communication, and problem-solving skills with every call. Patient Access Representative II
Conifer Health Solutions - Federal Way, WA
March 2017 to June 2020
Ensuring the patient is checked in/out for care, collecting and entering demographic and financial data in the patient's medical record, and gathering/validating insurance information using routine methods. Processing of referrals, authorizations, and pre-certifications for patients requiring ancillary testing and/ or surgical procedures, and working with patients to ensure the patient's referral needs are fulfilled. Determining insurance benefit coverage for hardware-related items such as retail contact lenses by working directly with patients' insurance carriers, ever needed. AP Support Specialist
DaVita Kidney Care - Federal Way, WA
January 2014 to April 2016
Examined inquiries from vendors, suppliers, and employees, and researched discrepancies. Handled 50+ incoming calls, emails, IMS, and walk-ups in a high-volume environment with professionalism and courtesy.
Delivered technical support and training for the end users of related systems as needed. Completed corrections to expense and banking system account profiles as required. Donor Services Representative
World Vision USA - Federal Way, WA
June 2013 to October 2013
Constructed and sustained the business relationship with clients by providing prompt and accurate service to promote customer loyalty.
Recognized and responded to up-selling opportunities and actively cross-sold other WV programs when appropriate.
Reached and maintained an acceptable level of individual statistics to accomplish Call Center business goals.
Customer Service Representative
CEVA Logistics - Auburn, WA
October 2012 to April 2013
Upheld contact with the airlines, trucking companies, and any agents that will be handling the freight to ensure the shipper and consignee are aware of any problem. In charge of taking pick-up requests and entering data into the system. Informed customers of any delays in shipping and dispatching points. Education
Associate of Arts in dental equipment and instruments, anatomy, and terminology
Everest College - Tacoma, WA
June 2003 to November 2004
High school diploma
Decatur High School - Federal Way, WA
September 2001 to June 2003
Skills
• Scheduling patient appointments, collecting co-pays, co-insurance and prior balances, obtaining and
• Statistics
• Insurance Verification
• Epic
• Hospital Experience
• CPT Coding
• Medical Terminology
• Freight Experience
• ICD-10
• Accounting
• Data Entry
• Microsoft Outlook
• HIPAA
• ICD-9
• Technical Support
• Phone Etiquette
• Communication skills
• Customer service
• English
Links
http://linkedin.com/in/elizabeth-grace-4a23801a2
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