Customer Service Insurance Agent
Resume:
AG
OBJECTIVE
To use my customer service skills, as well as the rest of my unique skillset, to exceed team goals, and make sure the customer has the best experience possible.
“We have entered the era of the customer. Today, providing customers with outstanding customer service is essential to building loyal customers and a long lasting brand.” – Jerry Gregoire
SKILLS
Quick learner.
Easy to work and get along with.
Respectful of authority
Customer service oriented
Able to follow directions
Friendly
Computer literate-Microsoft Word, PowerPoint, Excel and Access
Licensed insurance agent
Internet service agent
Ability to multitask
Ability to manage time wisely and complete all required tasks in the time given
Work from home certified
Ability to type 52 WPM with 98% accuracy
ASHLEY GOMEZ
LICENSED INSURANCE AGENT adyehp@r.postjobfree.com
EXPERIENCE
CREW MEMBER • WENDY’S • 5/2012-8/2014
Customer satisfaction throughout entire shift
Handling money
Food safety
Store cleanliness
ASSISTANT MANAGER • WENDY’S • 8/2014-2/2022
Customer satisfaction throughout entire shift
Handling store money (safe money and deposits)
Food safety
Store cleanliness
Running shifts up to Wendy’s standards
Interviewing applicants
Training new employees
Opening/closing the store
Finishing paperwork correctly and on time
Completing tasks within the given timeframe
Reason for leaving: Wanting to expand my skillset by entering into a new career field.
COOK/BAKER • VILLAGE BAKEHOUSE •7/8/2018-12/24/2018
Bake muffins and loaves for wholesale orders
Bake pies and tarts
Bake and fulfill special orders
Bake cakes and cupcakes
Decorate cakes and cupcakes
Decorate cookies
Ensure station cleanliness
Reason for leaving: Better opportunity for money at Wendy’s.
Licensed Insurance Agent • GEICO • 2/07/2022- Present
Take inbound calls from policyholders
Review and offer clarifying information about the policies
Help policyholders make changes to their policies
Take inbound chat communications for policyholders
Maintain two active chats at the same time
Maintain the company standard of 40 inbound calls/chats per day- current 50-60 cpd
Maintain or exceed company standard of 6% property insurance referrals- current 33%
Maintain company standard of 75% excellence in surveys- current 85%
Gather and report survey data for the entire team and present it each morning
Answer questions from teammates when supervisors are not available
EDUCATION
HIGH SCHOOL DIPLOMA • 5/2014 • CHOLLA HIGH SCHOOL
4.0 GPA, Unweighted Valedictorian, Honor Roll all 4 quarters.
CRIME SCENE MANAGEMENT • 5/2016 • PIMA COMMUNITY COLLEGE
3.4 GPA, Certificate.
ASSOCIATES OF GENERAL STUDIES •8/2018 •PIMA COMMUNITY COLLEGE
3.4 GPA, Degree, 2 years of American Sign Language.
ARIZONA STATE LICENSING COURSE AND EXAM •2/2022
Passed with an 86%
VOLUNTEER EXPERIENCE OR LEADERSHIP
• GracePoint Church: A.W.A.N.A. program, 2010-2014, Leader-In-Training, Leader. Supervised children ( Grades Kinder-5th) as they did group games and activities, fed them snacks, assisted them in learning Bible verses, administered awards, assisted in story-telling and singing activities, signed out children to parents, assisted in cleaning up classrooms and locking up church at the end of the night.
• GracePoint: Vacation Bible School programs, 2009-2013, Story teller and singer, assisted in running the Snack station, prepped and served snacks, combined stories with themed snacks, clean up after each group, clean up kitchen, break down tables and chairs, and take out trash.
• Feeding homeless at a shelter: 2012, attended a school project with teacher and two other students, volunteered to hand out food, seat guests at empty tables, clean up after each guest, administer second portions, help clean up kitchen at the end of the night.
• Rummage Sales, Desert Stream Church, 2010-2012, divide clothes and furniture into piles, separate clothes into Men’s, Women’s, Boy’s, and Girl’s, separate toys, move everything outside, post signs, help man the cashbox, help customers pack their items up, offer free drinks to customers, help pack up unsold items to donate to the Salvation Army, clean up the exterior of the church grounds, lock up the church.
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