Yenny Ayala

adyeho@r.postjobfree.com

206-***-****

EDUCATION

California State University, Los Angeles

Bachelor of Arts in Fashion and Textile;

Fashion Merchandise, December 2007

Glendale Community College

Business Administration 2021 to 2023

EXPERIENCE

Alo Yoga- B2B Ecommerce Customer Service (holidays) 09/2022 to 12/2022

Process returns in Salesforce; assist online customer with questions, concerns about their returns

Analyze how to effectively reduce the labor hours of returns to the e-commerce warehouse Frame Brand - Wholesale Customer Service (remote)

Sep 2020 - 2022

Managed the P.O. from Vendors and Buyers (500 door all over US)

Processed Returns (RMAs/RTVs), issued Credit Memos,and resolved backlog of Returns

Implemented new processes efficiency such as credit memos, invoices, etc.

Train the sales teams about the production process and product tracking (ATS)

Sales Goal Monthly for my department is over 500K on average.

Manage 3PL warehouse, shipping and returns

TAG - Touring Assistant (LA County) Nov 2013- Mar 2015

Arrange travels for Staff for Touring artist

Customer Service; Clientele is very important with touring Artist

Booking included; Flights, hotels, bus, car etc.

Work under pressure is key for success in travel; arrangements may change quickly. Max Studios - Production

Mar 2017 - Aug 2019

Open to Buy Management; ATS, WIP management

Customer Service; answered questions and concerns for various companies (Burlington, TJMaxx, etc)

Created Build of Materials (BOM) for colors, styles, and types of fabrics

Data Entry of production orders

Sales Goal during Market Week to exceed 1 million dollars a week. Company exceeded goals during my time in the company.

Saks Fifth Avenue - Los Angeles, CA

Dec 2011- Sept 2016

Merchandise Locator; tracked and located orders from client

Researched luxury brands sold at Saks in order answer customer questions and increase sales

Established Clients for long term business opportunities SKILLS

Computer Software: SALESFORCE, Microsoft Office Suite: Word, Excel, Illustrator, PowerPoint, Publisher, Photoshop Adobe, AIMS, Aptos, TAPS, Full Circle, EDI, and Black Book, 3PL warehouse Verbal/written communication and presentation skills, including an ability to effectively

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