KATHERINE STUBBLEFIELD

Phone: 336-***-****/Email: adyehe@r.postjobfree.com

QUALIFICATIONS SUMMARY

Administrative professional, experienced working in fast paced environments. Proven organizational, multi-tasking and interpersonal skills. Exceptional analytical skills and remarkable ability to negotiate with clients to turn the outcomes in favor of the company. Well versed with state approved fair debt collection act and relevant policies. Confident and poised interacting with individuals at all levels of an organization. Strong work ethic, trustworthy and uses discretion handling sensitive information. EXPERIENCE HIGHLIGHTS

Administrative Support

● Provide administrative support to Executive Director, Admissions and other departments. Project a professional company image through face-to-face, and telephone interaction.

● Create- modify documents using Microsoft Office. Perform general clerical duties including: copying, faxing, filing, accepting and distribution of UPS, Fed-X packages. Customer Service

● Answer incoming calls at the rate of 45-50 calls per day. Assist customers with delivery orders. Assist customers with problem solving.

● Answer telephones, schedule appointments, direct admissions inquiries to staff member. Meet and greet clients and visitors. Respond professionally to customer inquiries.

● Utilize effective problem-solving skills to handle customer complaints through to resolution. Remain composed in pressure situations while providing high levels of customer service. Cash Handling

● Process cash, debit and credit card payments for services rendered. Reconcile tickets and cash register payments at end of day.

● Collect on past due accounts and maintain satisfactory collection rates.

● Debt Recovery/Collection Policies

● Client debt records maintenance

● Liaison among clients and company

● Negotiations, leasing, and finance

● Ability to achieve and exceed monthly targets regarding debt recovery

● State Approved DRS policies/FDCPA (Fair Debt Collection Practices Act) Debt Management

● Skilled in maintaining client database and issuing timely payment reminders

● Adept at establishing a smooth cash flow at the organization via timely and well negotiated debt recoveries

● Track record of maintaining client confidentiality EMPLOYMENT HISTORY

Dental Customer Service Advocate, Lincoln Financial Group 2022-present

Customer Service Representative. Cintas

Greensboro, NC

2018-2021

Lead Collections Specialist: JD Byrider, Greensboro, NC 2016-2018 Front Desk Coordinator: Virginia College, Greensboro, NC 2013-2016 Front Desk Coordinator: Health and Style Institute, High Point, NC 2011- 2013 EDUCATION/CERTIFICATIONS

Guilford Technical Community College, Greensboro, NC

● High School Diploma

Notary, 2012

Shortcuts Training, 2012

Admissions Appointment Scheduling, 2011

Consumer Interviewing Certificate, 2000

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