Deborah Herron

Customer Service in Healthcare

Olive Branch, MS 38654

adyegd@r.postjobfree.com

+1-901-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service/Licensed Health Agent

Dialog Direct, Qualfon, & Teleperformance - Olive Branch, MS August 2019 to Present

Customer Service Data Entry, Healthcare Rep Worked for Call Center remotely, answer phones, sale, advise, and recommend Health plans to customers via cold calls and inbound calls. Remote Payroll Associate/Just Windows

Just Windows

2014 to 2019

Manage monthly payroll account, made cold calls, marketed, and data entry Director, Debo's Juz

Kidz Learning Center

2008 to 2014

Responsible for curriculum for ages 6wks to 12yrs old. Marketed, recruited and trained for the Daycare. Supervised 14 teachers. Processed payroll, Responsible for making sure guidelines were followed per Department of Human Services, Health Department, etc. Lead Scheduler for Call Center

Methodist Lebonheur South Hospital - Memphis, TN

1999 to 2007

Online Scheduling (call center) received calls from Arkansas, Mississippi, and Tennessee. performed data entry. Handled customer concerns and complaints in the Scheduling Department. Trained Scheduling staff to use Cerner & Omni software for scheduling purposes. Scheduled Surgeries, Labor and Delivery procedures, as well as Diagnostic and Therapeutic tests for Nuclear Medicine, Ultrasound, Cardiology, GI Lab, Physical Therapy, EEG, EMG, Cath Lab, MRI, CAT SCAN, and various X-ray procedures for inpatients Unit Secretary

Methodist Lebonheur Children's Hospital

1998 to 1999

Admitted patients to unit. Scheduled various tests for children, transcribed physicians' orders, calculated department utilization for administrator, answered phones, filed, and expedited charges. Administrative Assistant

St Jude Children's Research Hospital

1997 to 1998

Managed DNA database for scientist, answered phones, data entry, filed, typed grants, processed timesheets and issued paychecks, E-mail duties, dictation, and correspondence. Medical Secretary

Gambro Healthcare (Dialysis Center)

1996 to 1997

Transcribed physicians' orders, ICD-9 & CPT Coding, scheduled various test for dialysis patients, ran reports, coordinated travel for patients, filed, spun & labeled labs, answered phones, performed daily/ monthly billing and correspondence.

Unit Secretary

Methodist Lebonheur Children's Hospital

1994 to 1996

ICU)

Admitted patients to unit. Scheduled various tests for children, transcribed physicians' orders, prepared death packages and notified authorities of the death of a child, calculated department utilization for administrator, answered phones, filed, expedited hospital charges. Education

Bachelor's Degree in Healthcare Management

Bellevue University

2007

Associates Degree in Business Administration

Crown College

2004

Skills

• CMS Certification

• Hospital Experience

• Sales

• Administrative Experience

• ICU Experience

• Employee Orientation

• HIPAA

• Medical Terminology

• Office Management

• Order Entry

• Medical Office Experience

• Customer service, Management skills, Data entry

Certifications and Licenses

Health License/ Property & Casualty License

Assessments

Basic computer skills — Proficient

April 2023

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Medical receptionist skills — Proficient

March 2023

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Administrative assistant/receptionist — Proficient June 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer service — Proficient

March 2022

Identifying and resolving common customer issues

Full results: Proficient

Attention to detail — Proficient

June 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Written communication — Proficient

March 2023

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Verbal communication — Proficient

March 2023

Speaking clearly, correctly, and concisely

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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