Excellent Customer Service, Data Entry, Management, Microsoft office
Resume:
Deborah Herron
Customer Service in Healthcare
Olive Branch, MS 38654
******************@***********.***
Authorized to work in the US for any employer
Work Experience
Customer Service/Licensed Health Agent
Dialog Direct, Qualfon, & Teleperformance - Olive Branch, MS August 2019 to Present
Customer Service Data Entry, Healthcare Rep Worked for Call Center remotely, answer phones, sale, advise, and recommend Health plans to customers via cold calls and inbound calls. Remote Payroll Associate/Just Windows
Just Windows
2014 to 2019
Manage monthly payroll account, made cold calls, marketed, and data entry Director, Debo's Juz
Kidz Learning Center
2008 to 2014
Responsible for curriculum for ages 6wks to 12yrs old. Marketed, recruited and trained for the Daycare. Supervised 14 teachers. Processed payroll, Responsible for making sure guidelines were followed per Department of Human Services, Health Department, etc. Lead Scheduler for Call Center
Methodist Lebonheur South Hospital - Memphis, TN
1999 to 2007
Online Scheduling (call center) received calls from Arkansas, Mississippi, and Tennessee. performed data entry. Handled customer concerns and complaints in the Scheduling Department. Trained Scheduling staff to use Cerner & Omni software for scheduling purposes. Scheduled Surgeries, Labor and Delivery procedures, as well as Diagnostic and Therapeutic tests for Nuclear Medicine, Ultrasound, Cardiology, GI Lab, Physical Therapy, EEG, EMG, Cath Lab, MRI, CAT SCAN, and various X-ray procedures for inpatients Unit Secretary
Methodist Lebonheur Children's Hospital
1998 to 1999
Admitted patients to unit. Scheduled various tests for children, transcribed physicians' orders, calculated department utilization for administrator, answered phones, filed, and expedited charges. Administrative Assistant
St Jude Children's Research Hospital
1997 to 1998
Managed DNA database for scientist, answered phones, data entry, filed, typed grants, processed timesheets and issued paychecks, E-mail duties, dictation, and correspondence. Medical Secretary
Gambro Healthcare (Dialysis Center)
1996 to 1997
Transcribed physicians' orders, ICD-9 & CPT Coding, scheduled various test for dialysis patients, ran reports, coordinated travel for patients, filed, spun & labeled labs, answered phones, performed daily/ monthly billing and correspondence.
Unit Secretary
Methodist Lebonheur Children's Hospital
1994 to 1996
ICU)
Admitted patients to unit. Scheduled various tests for children, transcribed physicians' orders, prepared death packages and notified authorities of the death of a child, calculated department utilization for administrator, answered phones, filed, expedited hospital charges. Education
Bachelor's Degree in Healthcare Management
Bellevue University
2007
Associates Degree in Business Administration
Crown College
2004
Skills
• CMS Certification
• Hospital Experience
• Sales
• Administrative Experience
• ICU Experience
• Employee Orientation
• HIPAA
• Medical Terminology
• Office Management
• Order Entry
• Medical Office Experience
• Customer service, Management skills, Data entry
Certifications and Licenses
Health License/ Property & Casualty License
Assessments
Basic computer skills — Proficient
April 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Medical receptionist skills — Proficient
March 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Administrative assistant/receptionist — Proficient June 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Proficient
March 2022
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
June 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Written communication — Proficient
March 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Verbal communication — Proficient
March 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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