Customer Service Representative

TARA SHEPPARD

*** ******** ******, ***. *** · 443-***-****

************@*****.***

A detailed and dedicated professional with substantial Customer Service and Managerial experience. EXPERIENCE

SEPTEMBER 2022 – DECEMBER 2022

DATA COLLECTOR, ADNET/ACCOUNTNET, INC.

• Administrative

• Schedule survey administration with school officials.

• Explain survey detail to school officials.

• Collected surveys

• Input survey data accounting for completing and destruction of the unused surveys.

• Completed and submitted weekly travel reimbursement.

• Submit completed information to Corporate Headquarter via FEDEX JUNE 2022 – JULY 2022

ELECTION DAY SUPPORT SPECIALIST, HARFORD COUNTY BOARD OF ELECTION

• Prior to the Election upload data to the voting machines.

• Prior to the Election deliver setup and test voting machines.

• Provided technical support to the Precincts.

• Record observation and data activities.

JULY 2021 – NOVEMBER 2021

ENUMERATOR, US CENSUS BUREAU

• Conducted door- to - door personal census interviews.

• Conducted follow- up activities of non – responsive.

• Submitted weekly hours and travel reimbursement request. MAY 2014 – DECEMBER 2015

CUSTOMER SERVICE REPRESENTATIVE, ROYAL FARMS

• Data Entry

• Customer Support

• Shift leader that ensured store operation and employee accountability of cash flow.

• Conducted audits and assisted fellow employees with products, stock, and accountability.

• Instituted telephone techniques asking open-ended questions together with information. MAY 1997 – JUNE 2012

SUPERVISOR/SR. LEAD, SAKS FIFTH AVENUE DISTRUBITION CENTER,

• Senior - level management position in charge of 30 + team members on daily basis.

• Responsibilities include, but are not limited to the following: 2

• New employee hiring training.

• Create and generate daily and weekly employee productivity reports.

• Performance and annual employee appraisal reviews.

• Investigate and solve national and international vendor technical issues with distribution.

• Distributed employee workload and created employee work schedules for team members

• Create and set daily, weekly, and monthly goal objectives for employees and crat plan to execute said plan

• Counsel employees on personal and employment issues. EDUCATION

MAY 2019

A. S. APPLIED SCIENCES, HARFORD COMMUNITY COLLEGE, BELAIR, MD

• GPA. 3.04

• Relevant coursework: Introduction to Business, Computer Operating Systems, Computer Systems & Procedures, Advance Excel, Technical Writing, Statistics, UNIX/LINUX, Advance Access, PowerPoint, Windows, Windows Server, Microsoft Offices Suite Proficient SKILLS

• Computer Operation

• Typing (25-30) wpm

• Professional telephone technical

• Operates office machines

• Sort mail/ Incoming/ Processing

• Filing System

• Strong Communication

• Ability to quickly learn new things

• Outstanding work ethic

ACTIVITIES

Training Programs

• Certified Customer Service Professional

• Microsoft Office Specialist 2022

• Administrative Professional 2022

• Baltimore Cyber Range Advance Training 2019

Awards & Honors

• Dean’s List Spring 2015 & Fall 2015, Harford Community College

• Dean’s List Spring 2017

• President’s List Spring 2018

• The National Society of Leadership for Success Sigma Alpha 2018

• Honors Statistic Spring 2019

Volunteer Activities

3

• The Havre de Grace Colored School Museum & Cultural Center, Inc. 2022

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