V. Michael Roberson

316-***-**** [cell]

316-***-**** [home]

Post Office Box 8293

Wichita, KS 67208-0293

adyedr@r.postjobfree.com

EDUCATION

Bachelor of Arts, Rockhurst University

1977 to 1980, 3.2

Earned degree with double-major of Criminal Justice/Psychology with emphasis in Corrections/Re-integration. Member of service fraternity – Alpha Phi Alpha, Inc.

Class Completion Wichita Area Technical College

2014 to 2016, 3.5

Completed class work related to the field of Cybersecurity and computer related set-up and maintenance computers/peripherals, in both commercial as well as residential situations.

Certificate of Completion Wichita Area Technical College

2007 to 2008

Completed class work for Aerostructures Technician with an emphasis in the use and fabrication of sheet metal parts for an aviation related position upon completion of classes.

TECHNICAL SKILLS

Proficient and have knowledge, or skills in the following areas through practical application.

●Microsoft Windows – from Win8 to Win11, and Windows Server 2012 R2

●Usage of Microsoft Office 365, including the usage of TEAMS for conferencing

●Prior ITAAR security clearance

●Assists and resolves hardware, and software, technical problems on laptops, desktops, and peripherals as needed

●Records all work accomplished using the Remedy IT Service Management software

●Usage of My PC to remotely access and make repairs to user computers.

●Usage of ProcessWeaver software for the completion of packaging and mailing devices to other locations

●Perform additional tasks and duties as assigned

SUMMARY

Seeking a Customer Service/IT Help Desk position to further enhance my current Customer Service /IT skills, and to assist end users in becoming more comfortable/proficient in the use of computer equipment and peripherals, as well as assisting with the flow of information for forms and documents. Most important thing to know about me is that I maintaining my ability to complete tasks/jobs assigned to without direct supervision in a timely/efficient manner, and this is what I strive to do in all situations.

EXPERIENCE

Customer Service Engineer

9/2022 to 6/2023

Cargill, Inc. - Protein Headquarters, Wichita, KS

Performed basic and moderately complex troubleshooting and repair activities in an end user environment, including but not limited to PC’s, desktops, laptops, tablets and other peripherals. Provided customer support for client identified VIP’s in the facility. Met established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

Information Technology Specialist

3/2022 to 9/2022

Bombardier/Learjet Aircraft Plant, Wichita

Responsible for the replacement, installation, configuration, troubleshooting, and verification of usability for all desktops/laptops units in the facility. Additionally responsible for the replacement of peripheral devices – mice, keyboards and monitors. Displayed outstanding technical and professional services at all times

Community Support Coordinator 2/2019 to 3/2022

Mid-Kansas Community Action Program

Facilitate workshops and assist customers with skills development to improve their situation. Maintain records in accordance with federal rules, regulations, policies and procedures of all programs. Also met with community agencies and service-oriented groups to improve the awareness of the needs of low income citizens.

FREELANCE WORK

Assisted non-specific customers with the acquisition and setup of personal computers for their residences:

●Met with customers to evaluate needs [type of machine] based on projected usage, space allocation, and specific programs needed to maximize their productivity

●Responded to store [Best Buy, MicroCenter, etc.] to evaluate with customer the pros/cons of devices available based on speed and price.

●Assisted customer in selection of peripherals – surge protector, monitors, etc, as well as printers which would serve the customer’s needs.

●Returned to customer residence after purchase to assemble the devices purchased,, as a means of giving customer service both prior to and after the purchase. On-call for additional direct/indirect help for customers.

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