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Devion Dancy

Regional Sales Manager

Longwood, FL • 314-***-****

adyedg@r.postjobfree.com

www.linkedin.com/in/devion-dancy-90306650

PROFILE

Highly accomplished, results-driven

sales leader with an extensive track

record of success taking sales, client

satisfaction, and operational

capabilities of companies to new

levels of performance. Adept at

partnering with leaders across all

areas and levels to foster synergy,

drive continuous improvement, and

build unified strategies to achieve

shared business growth goals.

Exceptional problem solver; able to

develop solutions to overcome

business challenges of all

complexities, creating exceptional

client experiences, increasing sales,

and positioning companies for

impressive growth within highly

competitive markets. Excel at

building, training, and optimizing the

performance of teams of all sizes

that exceed organizational and client

expectations. Focused on creating

cultures the emphasize customer

service excellence, professional

development, and teamwork as keys

to achieving excellence.

CORE STRENGTHS

Senior-Level Leadership

Sales Management

Business Development

Strategic Planning & Analysis

Competitive Intelligence

Sales & Marketing Strategies

Deal Negotiation & Closing

Sales Modeling & Forecasting

Market Penetration & Expansion

Channel Management

Strategic Partnerships

Client Relations & Engagement

Team Building & Leadership

Staff Training & Development

Continuous Improvement

Cross-Functional Collaboration

Creative Problem-Solving

PROFESSIONAL EXPERIENCE

LUMEN 2022 – Present

Client Services Manager

Play a key role in managing relationships with existing clients and continuing to prospect/forge relationships with new businesses to maximize engagement, satisfaction, and growth.

Regularly conduct business reviews with clients to identify/deliver solutions to meet clients’ needs and drive growth.

Develop highly effective pricing and marketing strategies to deliver win- win business opportunities for Lumen and clients.

Quickly and effectively develop solutions to resolve escalated client complaints and maintain high satisfaction.

Supervise and coach executives to deliver exceptional customer service and employ a client-centric approach in all operations.

Partner with other departments to complete/implement new contracts, programs, and/or services.

VIVIAL/CENTURYLINK, Apopka, FL 2013 – 2022

Channel Manager, 2018 – 2022

Fostered strong relationships with CenturyLink’s Director, Site Manager, Call Center Managers/Supervisors, and team of 152 Sales Agents to drive operational effectiveness and offer small business clients best-in-class solutions.

Ensured sales agents employed best sales practices to present Vivial products/services as solutions of choice for customers.

Trained and coached CenturyLink sales agents on innovative sales strategies and customer service techniques to boost productivity.

Designed and rolled out effective new channel sales management processes and procedures to drive continuous improvement.

Contributed key recommendations to develop/enhance Terms & Conditions of agreements.

Instrumental in driving 270% sales growth YoY after being promoted.

Trained and developed channel managers for the Phoenix, AZ, Springfield, MO, Orangeburg, SC, and Monroe, LA locations Senior Ad Tech Consultant, 2013 – 2018

Joined the company initially as a Senior Ad Tech Consultant prospecting new clients and working hand-in-hand with existing clients to review programs and recommend changes enabling clients to continuing growing customer bases.

Assumed full ownership of the full sales lifecycle from initial contact through to deal closing, while creating unparalleled client experiences.

Regularly engaged with clients to continue refining marketing strategies and develop new capabilities to boost revenue and profits.

Utilized a wide range of technologies to maximize engagement, including Join.me, Salesforce, Google Plus, Go Daddy, and more.

Continually met or exceeded all daily, weekly, and monthly sales goals over five years, while becoming the top sales producer for the company.

This included ranking as the #1 Male Ad Tech Consultant in 2016 and as a Top 5% Ad Tech Consultant in 2015.

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Relied upon as a senior consultant to provide specialized training, coaching, and mentorship for new hires, enabling each new consultant to hit the ground running. NATIONAL ASSET RECOVERY, INC., St. Charles, MO 2013 Customer Relations Manager

Optimized the performance of a team of Home Retention Representatives, building the team up to become the #1 ranked team in the Customer Service organization.

Carefully monitored each rep to ensure all foreclosures were properly documented at every step of the process in accordance with appropriate laws and regulations.

Coached employees on ways to respond to inquiries and/or requests from customer in default on home loans.

Personally handled all vendor escalations and maintained constant communication with senior leaders on all issues with vendors, customers, and team members.

Continually researched and innovated ways to improve service delivery, in addition to devising new customer retention campaigns to sustain the book of business.

Championed new operational, marketing, and client management processes, while also participating in special projects to make changes/improvements to systems and/or processes.

Worked hand-in-hand with Customer Service, Marketing, and Operations to continue to instill a customer- centric approach across all areas and functions, maximizing organizational and customer value. AT&T YELLOW PAGES, Olivette, MO 2008 – 2013

Cyber Sales Consultant

Select Achievements

Became a top performer, including earning the “Most Revenue Earned” Olivette in 2011, while raking in the Top 5% of all sales associates nationwide.

Made history being the first Yellow Pages consultant to earn the coveted “Chairman’s Award.”

Won the President’s Award by exceeding sales target by 370%. ADDITIONAL EXPERIENCE

Mortgage Broker, Right Choice Mortgage, LLC (2004-2012) EDUCATION

Undergraduate Courses in Communications & Media Studies, Southeast Missouri State University TECHNICAL SKILLS

Join.me, Salesforce, Google Plus, Google AdWords, yp.com, Go Daddy

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