Customer Service, Mental Health, QMHP A,C

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YOLANDA MANLEY

EDUCATION

Virginia Union University, Richmond, VA Aug.1997- May 2002

Bachelor’s in Social Work

Ashford University, Clinton, IA Aug. 2011-Feb. 2013

MAED, Specialization-Family & Community Services

EXPERIENCE

April 2013-April 2014

Girl Power United- Served as President of the Hampton Roads Chapter. Managed events and workshops for teen girls as well as recruited new members and volunteers. Coordinated volunteers, interacted with different nonprofit organizations seeking partnerships with their organizations. In charge of providing the founder with budgeting reports and other program updates.

March 2005- May 2006

CASA Volunteer -Served as a court appointed advocate for children who received services as a result of abuse and neglect. Performed in-home visits, observed children in a variety of settings (school, home, and professional settings). Maintained weekly contact with social workers, counselors, and other professionals to see if parents were meeting their goals. Provided the courts with written assessments with my recommendation as to whether or not the child should be removed from the home. Developed goals for the families with the primary focus of keeping the families together when possible. Provided individual and group counseling to address the mental and emotional effects of life experiences as well as to aide in the transition back into the home.

September 1999-December2000

Carver Promise Mentor - Mentored children and adolescents with behavioral problems such as ADHD, ODD, Asperger's, and prepared weekly progress notes.

January 2001-May 2002

Intern Friends Association for Children - Worked with at-risk clients grades Pre K-5 on behavioral modification strategies and development of positive pro social skills. Facilitated groups for female empowerment group aged 13-21 at an alternative learning center on anger management, appropriate peer interactions, and processed with them about actions and consequences. Provided individual and group counseling to clients with ADHD, ODD, SED and documented all interventions in daily progress notes.

August 2000-May 2001

Volunteer- Lutheran Family Services -Assisted administrative assistant with making handbooks for foster parents and organized Medicaid time sheets.

WORK HISTORY

November 2016-Present- Colonial Behavioral Health, Williamsburg, VA

SUD Case Manager Recovery

*Prepares ISP’s and Quarterly Reports for individuals with a SUD diagnosis

*Prepares daily progress notes

*Performs Drug Screens

*Serves as the liaison between Spiritworks and CBH

*Completes detox/residential assessments

*Makes collateral contacts pertaining to clients

*Links clients to community resources

*Assists clients with housing and employment needs

February 2015- November 2016 Agape Counseling Hampton, VA

Day Treatment Counselor, QMHP-C

*Provide Support to clients in the school setting

*Prepared Treatment Plans, Quarterly Reports and Continued Stay SA’s

*Facilitated Therapeutic Groups

*Worked with children and adolescents with behavioral problems such as ADHD, ODD, Autism, Asperger’s, PTSD, Sexual Abuse, and Disruptive Behaviors

*Maintained weekly contacts with the parents

*Prepared daily progress notes for each client

*Advocated on behalf of the clients within the school setting to help the client get more support when needed from the school

August 2014 – February 2015 Universal Health Services – First Home Care Oyster Point Academy Newport News, VA Behavior Technician

*Research and implement interventions to remediate behavioral and social problems in an alternative school setting for special education students that are emotionally disturbed, intellectually disabled, autistic, etc.

*Provides consultation to school personnel and parents on the progress of students enrolled in program

*Responsible for assisting Special Education Teachers and/or Therapeutic Day Treatment Specialists to ensure a safe and appropriate environment conducive to learning

*Upon reception of test results, responsible for providing appropriate Individualized Education Program (IEP) support to teachers to meet the unique needs of all students

*Responsible for tracking all students’ progress in day school program

*Completes and submits daily and monthly reports. Assists with coordination and scheduling of post high school planning options (college tours, mock interviewing, resume writing workshops)

*Demonstrates tact of students’ disabilities in all daily interactions

* Assist with individualized assessments’ procedures. Encouraging maturity through role model behavior, socially appropriate for students enrolled in the program

June 2013-August 2014 Family Redirection, Newport News, VA

Lead Mental Health Counselor (TDT), MH Support Counselor, QMHP-C, QMHP-A

*Worked with children and adolescents with behavioral problems such as ADHD, ODD, Autism, Asperger’s, PTSD, Sexual Abuse, and Disruptive Behaviors

*Prepared daily progress notes for each client

*Prepared Treatment Plans and updated them as needed

*Prepared Quarterly Reports

*Submitted PA’s

*Maintained weekly contacts with the parents

*Provided support in the school as needed

*Trained new counselors

*Created curriculum for Spring Break and Summer Program

*Assisted Program Director as needed and filled in for her when she was on maternity leave

*Audited Charts

*Performed home visits

*Facilitated groups focusing on self-esteem, bullying, anger management, conflict resolution etc.

*Provided MH Support to adults

*Linked MH clients to available resources

* Interviewed and hired new counselors

* Filled in for Administrative Assistant as needed

April 2012-June 2013 CENTURA COLLEGE, Virginia Beach, VA

Corporate Financial Aid Officer

*Review student eligibility before Title IV disbursement

*Provide support to the campuses

*Package loans for new students

Oct. 2008-March 2012 1st ADVANTAGE FCU, Yorktown, VA

Member Accounting Specialist/Mail/ATM Specialist/Consumer Loan Processor

*Processing Bank Wires and Western Unions

*Editing checks (Share Drafts)

*Balancing ATMs

*Processing Garnishments, Levies, and Tax Liens

*Processing Adjustments through the Fed Website

*Assisting Member Accounting with daily transactions and requests

*Processing ACH and Payroll

*sorting mail/stamping mail

*going to post office

*delivering mail to departments

*maintaining postage machine

*Disburse loans

*Create and send documents to branches for loans

*Assist branches with the loan closing process

Oct. 98-Oct. 2008 UKROP’S, Williamsburg, VA

Cashier (1yr.), Office Clerk, Accounting Manager

*Performing financial transactions and daily deposits

*Assisted with payroll and bookkeeping

*Answered a multi-line phone

*Handled customer complaints

*Trained new employees

*Performed audits

Oct. 03-Oct. 04 WILLIAMSBURG PLACE, Williamsburg, VA

Unit Counselor

*Performed drug and alcohol test

*Monitored the hourly activities of the patients

*Performed intake on patients

*Obtain and document vital signs

*Assisted the nursing staff

* Facilitated Groups

Mar. 03-Mar. 04 COLONIAL SERVICES BOARD, Williamsburg, VA

MH Residential Technician

*Assisted clients with independent living skills

*Administered medication

*Maintained a log of the client’s activities and created goals for the next meeting

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