Customer Service Medical Assistant
Resume:
Kelly Adams
Union City, TN *****
adyed4@r.postjobfree.com
I am looking for work and able to start immediately. I've worked in customer service throught the years. I also have experience working in a variety of medical settings such as, a mobile phlebotomist, medical offices, or hospital settings. I'm flexible, a fast learner, and dependable. Willing to relocate to: Martin, TN - Paris, TN - Jackson, TN Authorized to work in the US for any employer
Work Experience
Customer Service Representative, Fraud Prevention Team GC Services-Lakeland FL.
January 2023-present
I Answer calls and make outbound calls as well. My job is to decide if the customer is legit or a fraudster. I have to do investigations on accounts, verify customers personal information. Review copies of Driver License and or passports and proof of addresses. Sometimes I have to disconnect or suspend phone lines depending on current customers situation. I keep in mind that this is either a victim or the fraudster himself. I must also either approve or not approve applications for potential customers. Chicken plant
Tyson Foods Incorporated - Union City, TN
August 2020 to August 2022
Work on production line in chicken factory. Very fast paced. Server
The Hearth - Martin, TN
January 2019 to June 2020
Taking care of customers with a happy attitude. Take orders to proper tables, run cash register, prepare to go orders.
Server and/or hostess
Old West Steakhouse - Union City, TN
July 2018 to January 2019
Wait on customers, stock inventor, cashier, hostess. Phlebotomist
Lourdes Hospital - Paducah, KY
December 2017 to May 2018
I would draw bloodwork throughout the hospital ordered by physicians. Serving icu, ccu, maturnity units, and ER. Performed therapeutic phlebotomy as well.
Phelbotomist
Springs Medical Lab - Paducah, KY
July 2017 to November 2017
Drove to nursing homes and assisted living facilities drawing bloodwork for patients residing in homes.. Medical Assistant
PEDIATRICS EAST, INC - Memphis, TN
October 2013 to August 2016
Taking vital signs and measurements of babies, Vision and Hearing screens performed, prior authorizations of medicines and procedures ordered, vaccinations given, calculated dosages of medicines ordered to be given in clinic, worked on triage line, and called in prescriptions as needed for patients to pharmacies.
Phelbotomist
Lourdes Hospital - Paducah, KY
August 2011 to February 2012
See above, previously described.
Education
Diploma in Medical Assistant
Daymar College-Bowling Green
May 2002 to May 2003
High school or equivalent in General
Obion County Central High School - Troy, TN
August 1993 to May 1997
Skills
• Billing, post insurance payments
• Microsoft office (8 years)
• Epic (1 year)
• Phlebotomy (10+ years)
• Immunizations (3 years)
• Therapuetic Phelbotomy (Less than 1 year)
• Injections
• Microsoft Word
• EMR
• Patient Care
• EKG
• Vital Signs
• Receptionist
• Laboratory Experience
• Host/Hostess
• Triage
• Venipuncture
• ICU Experience
• HIPAA
• Customer Service
• Medical Terminology
• Medical Records
• Medical Imaging
• Medical Office Experience
• Anatomy Knowledge
• Critical Care Experience
• Insurance Verification
• Nursing
• Medical Coding
• Physiology Knowledge
• Clerical Experience
• Medical Billing
• Computer Operation
• Quality Assurance
• ICD Coding
• Documentation review
• EMR systems
Assessments
Nursing assistant skills — Familiar
August 2021
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Familiar
Medical terminology — Proficient
August 2021
Understanding and using medical terminology
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have worked in a variety of office settings as well as in and out patients for the hospital. I’m a friendly, honest, and compassionate person. I am seeking a position where i can do what I love, which is the caring for others.
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