Betty Thompson

West Monroe, LA *****

adyecw@r.postjobfree.com

+1-318-***-****

Authorized to work in the US for any employer

Work Experience

General Manager

Aimbridge Hospitality - West Monroe, LA

September 2022 to Present

• 23 year of experience as a General Manager

• Monitored and ensured staff adhered to all company policies and procedures

• Coordinated schedules and assigned team members' shifts

• Responsible for profit and loss control

• Consistently achieved sales goals

• Processed payroll

• Hired and trained 12 employees

• Responsible for upholding required health and safety standards

• Day to Day operations

• Sales and Marketing

• Maintenance

• Working P&L, ordering supplies

• Submitting Invoices to AR

Administrative Assistant

Parker Collision Center - Monroe, LA

May 2018 to Present

• Intake vehicles

• Communicate with insurance. Companies

• Answer phones

• Account payments

• CCC One

Account Manager

Healthcare Services Group - West Monroe, LA

March 2013 to February 2017

Supervise the activities of all environmental services team members. Observes compliance to established standards of OSHA, State/ Federal/ County guidelines. Prepare daily inspection reports addressing activities, projects and Quality Management Assignments. Track supply inventory, report supply usage and order needed supplies, Secure, train, and develop team members to meet performance standards. Implements and oversees security procedures for all merchandise in department. Maintains documentation and other criteria as required by all regulatory agencies. Directs training sessions.. Maintains clean, neat and orderly areas in the account, including office space. Ensures that patient satisfaction scores are met or exceed yearly goals. Ensures that guest and client satisfaction scores are met or exceed yearly goals. Assist in conducting regular in-services as necessary. Ensures patient confidentiality; follows HIPAA guidelines

Account Manager

Environmental Services - West Monroe, LA

December 2013 to November 2016

Supervise the activities of all environmental services team members. Observes compliance to established standards of proactive; JCAHO, OSHA, State/ Federal/ County guidelines. Prepare daily inspection reports addressing activities, projects and Quality Management Assignments. Track supply inventory, report supply usage and order needed supplies, Secure, train, and develop team members to meet performance standards. Implements and oversees security procedures for all merchandise in department. Maintains documentation and other criteria as required by all regulatory agencies. Directs training sessions.. Maintains clean, neat and orderly areas in the account, including office space. Ensures that patient satisfaction scores are met or exceed yearly goals. Ensures that guest and client satisfaction scores are met or exceed yearly goals. Assist in conducting regular in-services as necessary. Ensures patient confidentiality; follows HIPAA guidelines

General Manager

Sleep Inn & Suites of Ruston

February 2007 to October 2013

Managed and scheduled 30 employees, A/P and A/R's, Purchasing and Negotiating rates all departments, Weekly and Qtr reports, Microsoft Word and Excel, Sales, Marketing Human Resources and Customer Department Supervisor

Toys R Us

August 2006 to June 2012

Merchandising, cashier, customer service, stock room, pricing

General Manager

Holiday Inn Express-Quality Inn & Suites - West Monroe, LA March 2004 to August 2006

Managed and scheduled 30+ employees, A/P and A/R's, Purchasing and Negotiating rates all departments, Weekly and Qtrly reports, Microsoft Word and Excel, Sales, Marketing Human Resources and Customer

General Manager

Comfort Suites - Monroe, LA

April 2001 to March 2004

Sales, Marketing, Customer Service, Accounting, Billing, Scheduling, Ordering Supplies, Guest Complaints, Managing 15 + employees, immediate supervisor was the owners.

Front Desk Supervisor

Holiday Inn Holidome - Monroe, LA

December 1998 to April 2001

Handled Guest Complaints, Trained new hires, Trained Front Office Managers, Manager on Duty, Checked guest in and out, and assisted in banquets, restaurant and bar.

Education

Bachelor's in health sciences

DeVry University - Chicago, IL

January 2017 to June 2018

High school diploma

Caldwell High School - Columbia, LA

May 1993

Skills

• Microsoft office (10+ years)

• Customer Service (10+ years)

• Management (10+ years)

• Human Resources (10+ years)

• Billing (10+ years)

• Sales (10+ years)

• Retail (6 years)

• Cashier (6 years)

• Scheduling

• Team Building

• Retail Management

• Merchandising

• Cash Handling

• Inventory

• Marketing

• Microsoft Excel

• Payroll

• Receptionist

• training

• Operations

• Quality Management

• Environmental Services

• Planograms

• Management

• Store Management Experience

• Office Administration

• Team Management

• Recruiting

• Interviewing

• Process Improvement

• Purchasing

• Negotiation

• Profit & Loss

• Budgeting

• Pricing

• Research

• Office Management

• Event Planning

• Accounts Receivable

• SAP

• Employee Orientation

• Accounting

• QuickBooks

• Leadership

• Bookkeeping

• Computer literacy

• Customer service

• Guest services

• Talent management

• Inventory control

• Employment & labor law

• Personal assistant experience

• Revenue management

• Supervising experience

• Hotel management

• Human resources

• Hotel experience

• Hospitality

Certifications and Licenses

driver's license

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