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Customer Service Specialist

Location:
Richmond, VA
Salary:
$20 hour
Posted:
July 19, 2023

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Resume:

CLARENCE COWLEY

**** ******* *****

CHESAPEAKE, VA 23321

adyecg@r.postjobfree.com

757-***-****

A dedicated and experienced customer service specialist with the ability to handle difficult and stressful situations. Works well with others, and individually. BLS and phlebotomy certified. Work Experience:

PHLEBOTOMIST,

RIVERSIDE MEDICAL CENTER

AUG 2019 to Present

Responsibilities:

● Arrange daily activities based on urgency of requests for fluid samples.

● Identify patients and their personal information using their ID, documents, or other means.

● Determine the right venipuncture method based on patient age, health.

● Reassure patients and help them relax.

● Find veins that are suitable for puncture

● Draw blood using sterilized needles, vials, and other equipment

● Ensure optimal quality and quantity of samples

● Label samples correctly and send or deliver them for testing.

● Keep accurate records on fluid specimens and tests LINE COOK, DISHWASHER

TEXAS ROADHOUSE

Mar 2018 – Aug 01, 2019

Responsibilities:

● Operate many kitchen appliances and machines including fryers, grinders, food processors, mixers.

● Receive, prepare, and plate orders using commercial grills, fryers, ovens, and stoves in a quick and consistent manner.

● Prep food items and refrigerate appropriately, maintain cleanliness of restaurant, wash all dishes associate with the daily operations

● Operate a dishwasher for a hospital cafeteria.

● Provide friendly, quality, customer service to each customer. Combat medic/medical specialist

US ARMY

MAR 1992 – SEPT 2000

Responsibilities:

● Manage chart completion (ICD-9-CM and CPT coding/abstracting), chart assembly and analysis, patient admission, and patient information privacy/security.

● Learn and perfect BLS techniques.

● Train in combat and school in EMT-B procedures to treat field wounds of soldiers.

● Conduct daily triage operations during urgent care clinical rotations.

● Work to update confidential patient records following HIPAA regulations.

● Perform immunization administration and phlebotomy.

● Maintain patient privacy and confidential patient information in accordance with HIPAA. EDUCATION:

LEJEUNE HIGH SCHOOL CAMP

MAR 1992- JULY 1992

US ARMY MED CORPS

MAY 2019

ASSOCIATE’S OF OCC. SCIENCE FOR CLINICAL MEDICAL ASST CENTURA COLLEGE OF OCCUPATIONAL SCIENCE.

SKILLS:

● PHLEBOTOMY TECHNICIAN CERTIFIED MAR 23 – MAR 2025 CERT # 46883-167-957-9457

● BLS CERTIFIED MAR 2023 –MAR 2025 ID # 555DD

● EXCELLENT INPATIENT LAB DRAW

● KNOWLEDGEABLE OF MY JOB

● EXCELLENT BEDSIDE ETIQUETTE

● EXCELLENT COMMUNICATION WITH BOTH PATIENT, AND COWORKERS

● CONSISTENT PRODUCTION AND EXTREMELY ACCURATE IN LAB DRAW



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