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Maintenance Technician Call Center

Location:
Washington, DC
Salary:
$85,000 year
Posted:
July 19, 2023

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Resume:

Bruce Shelton

Washington, DC *****

202-***-****

adyec5@r.postjobfree.com

SUMMARY

Highly motivated certified professional with twenty years of experience in commercial and residential maintenance and automotive mechanics. Repair and assist in the development of thriving communities and commercial sites. Monitor and maintain heating, ventilation and air conditioning (HVAC) systems, and general and preventative maintenance on large capacity centrifugal chillers, refrigeration systems, electrical/mechanical controls and general plumbing. Responsible for inspecting, repairing and servicing breaks, engines, and other parts of buses, cars and trucks, performing routine maintenance to automobiles and performing related duties as required.

TRAINING

OSHA 10-hour General Industry Safety and Health

CLEARANCE and CERTIFICATES

Department of Defense (DOD) Interim SECRET

Universal: HVACR Certification in Type I, II and III

Universal: CFC

SKILLS and SPECIFICATIONS

•Able to schedule, plan and train supervise work staff

•Maintain important daily records and prepare simple yet comprehensive reports

•Ability to operate a variety of specialty HVAC maintenance equipment and tools safely and effectively

•Can learn and implement supervisory principles and practices

•Experienced in overhauling or replacing major operating components

•Ability to read and use precision measuring instruments and gauges

•Knowledge of building maintenance, safety regulations and precautionary measures

•Coordinate maintenance and building activities in the division as well as other divisions and departments

•Knowledge of various phases of janitorial work, supplies and office supplies, and office repair and maintenance

EXPERIENCE

MC Dean, Washington, DC August 2021 – Present

BOC Specialist II

Debugs and simulates programs, checks calibration of hardware/software devices, configures parameters and test control components and software.

Develops and maintains procedures and check list for the execution of service calls, system routine maintenance and commissioning task to maintain consistency and completeness of the work.

Works with call center to log and identify problem areas in the building and assist other trades in the field in the active troubleshooting of system.

Responds to service calls by determining the problem, identifying the cause and implementing a solution to address the issue.

Monitor alarms and report and performs triage on system messages (Response: 15min/8hr/24hr/week).

Keeps Client/Call center informed of questions, progress, information needs, and discrepancies in system and other issues impacting the operation of the building and comfort occupants.

Initiates follow up action to secure needed response in a timely manner.

Combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).

Performs all work in accordance with contract documents and applicable company standards.

Performs work to meet the required response times and facilitate others to meet response times.

Set up alarms for optimal efficiency and response.

Monitor controlled systems for performance and problems.

Work with the customer to recommend and develop a maintenance program for their system.

Apply general rules to specific problems to produce answers that make sense.

Identifies and implements long term service strategies, performs function check of all control systems and document results.

EMCOR Government Services, Germantown, MD February 2021 – June 2021

EMCS/Controls Technician

Installs, services and repairs environment-control systems in commercial building, utilizing knowledge of refrigeration theory, pipefitting and structural layout.

Operate the Energy Management Control System and Power Control Console which includes Direct Digital Control (DDC), Variable Frequency Drives (VFD), Uninterrupted Power Supply (UPS), Power Distribution Unit (PDU) Motor Control Center (MCC), Chiller Air Handler, VAV and boilers.

Seek out and correct potential problems before they occur.

Precision Facility Engineering, LLC, Arlington, VA July 2019 – December 2019

Chief Building Engineer

•Inspected boilers B1, B2 and B3 daily to ensure boiler pumps are at operating normal temperatures.

•Conducted daily walk-thru of building from roof to B4 and submit work orders of deficiencies found during inspection.

•Verified Roof Top Units (RTU's) A and B are operating properly and temperature controls are correct.

•Performed Daily inspections of boiler circulating pumps, BWCP1 - BWCP5 to make sure the pumps are operating at normal temperatures.

•Monitored maintenance and repair activities.

•Handled countless tenant maintenance requests with professionalism and urgency.

•Facilitated quarterly and annual testing of Fire System including the sprinkler and the alarm systems.

•Responded to after-hour emergency calls at the facility.

Potomac Abatement, Inc, Jessup, MD July 2017 – June 2019

Demolition Specialist

•Loaded, unloaded and identify building materials, machine and tools

•Assisted in spotting heaving equipment and guide backhoes

•Removed dangerous asbestos from structures such as roofs, floors, walls and pipes

•Followed OSHA rules and regulations and assisted in identifying possible hazards

•Directed five employees, regularly on demolition projects

•Operated forklift at construction site to remove debris, sort materials by type and place in rubber containers

•Inspected and perform maintenance or forklift and other material handling equipment

Government Contractor Resources, Inc, Pinehurst, NC February 2016 – April 2017

Maintenance Technician

•Assisted as directed in the operation and maintenance and mechanical systems, such as, plumbing, heating, ventilating, air conditioning, steam system, automatic temperature control and electrical.

•Inspected, operating, or testing machinery or equipment to diagnose machine malfunctions.

•Dismantled machines, equipment or devices to access and remove defective parts, using hoist, cranes, hands tools or power tools

•Performed routine maintenance, such as inspecting drives, motors, or belts, checking fluid levels, replacing filters or doing other preventive maintenance actions.

•Diagnosed mechanical problems to determine how to correct the problems, checking blueprints, repair manuals, or parts catalogs as necessary

•Installed equipment to improve the energy or operational efficiently or residential or commercial buildings.

•Assembled, installed or repaired wiring electrical or electronic components, pipe systems, plumbing, machinery or equipment.

•Installed energy-efficient heating, ventilation or air conditioning (HVAC) equipment

•Recorded type and cost of maintenance or repair work

•Grinded and reheated valves, using valve-grinding machines

•Monitored the BAS System and all of its controls (VAV, FCU and Crack Units)

Columbus Properties, Philadelphia, PA December 2014 – February 2016

Building Maintenance Supervisor

•Made regular inspection of assigned buildings and facilities to determine current conditions.

•Diagnosed existing problems and initiated needed action.

•Planned and schedules necessary maintenance.

•Established work and activity priorities and issued necessary work orders.

•Prepared plans and sketches, carried out and performed remodeling projects.

•Estimated necessary costs of materials and labor for alterations, remodeling and installation projects.

•Issued and orders equipment, tools and supplies and supervises necessary maintenance.

•Maintained inventories of equipment and related materials.

•Performed various maintenance and repair task.

•Supervised skilled and semi-skilled employees in maintenance task such as carpentry, painting, cement work, masonry and other general upkeep which involves furnishing, structures, floor covering, equipment, acoustical ceiling, heating, plumbing, electrical, air conditioning and related systems.

•Instructed, trained and assigned support staff and inspected done work.

•Trained and evaluated subordinate, maintained cost and time records.

•Scheduled relief, emergency and vacation coverage.

•Ensured observance of safety regulations and standards

Department of Labor, Washington, DC December 2008 – February 2014

Facility Maintenance Technician

•Painted and repaired roofs, windows, doors, floors, woodwork, plaster, drywall or other parts of the building.

•Handled the fabrication of walls, installation or doors and windows, paint selection and preparation, basic plumbing installation and troubleshooting and the regulation or air quality, temperature and humidity in building interiors.

•Responded to client and/or tenant request for HVAC, plumbing, electrical, wastewater and construction needs.

•Analyzed mechanical and operational problems of assigned equipment and plans for and takes correction action.

•Monitor heat air and ventilation using DDC system.

EDUCATION

Lincoln Technical Institute, Capital Heights, MD June 1994 – January 1996

Automotive Technology

Prince George’s Community Trade Center, Camp Springs, MD January 2005 – June 2007

HVAC



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