KIM WISDOM

*** ******* ***, #***, *********, CO *1635

970-***-****

adye97@r.postjobfree.com

SUMMARY

Customer Service Manager, with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Also a manager who effectively motivates associates through continual guidance, direction, development, teaching and coaching,

HIGHLIGHTS

Conflict resolution techniques Microsoft Office Software proficiency

Team Management Exceptional organization skills

Meticulous attention to detail Citizen engagement

Skilled multi-tasker Policies and procedures development

Training and development Public Speaking

ACCOMPLISHMENTS

Customer Interface

Greeting customers upon entrance and handle all cash and credit transactions

Assist customers over the phone and on-line

Resolve customer conflicts

Developed “ Information Sheets” for the customers

Scheduled appointments with customers and other agencies to maintain proper communication for all parties involved

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members’ information

Diagnosed hardware and software failures and resolved technical issues

Checked figures, postings, and documents for correct entry, mathematical accuracy and proper coding

Created “Micro Documents” to inter-grade with the computer programs

WORK EXPERIENCE

1/15/2015 – 8/5/2019

Town of Parachute, Parachute Municipal Court

Court Administrator

Completed all aspects of operating a municipal court. Created, organized and maintain confidential files, daily case notes and electronic databases. Conducted interviews and court processing for minors referred to the juvenile court as well as adult court. Referred offenders to appropriate community agencies to complete services in compliance with court orders. Answer phone calls, scheduling hearings, taking payments and applying to appropriate case files, running daily reports.

02/01/2000 – 6/10/2013

City of Rifle, Rifle Municipal Court

Court Administrator

Completed all aspects of operating a municipal court. Created, organized and maintain confidential files, daily case notes and electronic databases. Conducted interviews and court processing for minors referred to the juvenile court as well as adult court. Referred offenders to appropriate community agencies to complete services in compliance with court orders. Answer phone calls, scheduling hearings, taking payments and applying to appropriate case files, running daily reports. Complete statistical analysis by developing, updating, and maintaining statistical and related records and reports. Organized office schedules and maintained relationships with necessary agency contacts. Creating and maintaining a budget

08/01/1988 – 08/03/2003

Colorado Mountain College

Computer Instructor

Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Display courtesy and strong interpersonal skills with all students. Taught Introduction to Computers to college students.

06/01/1989 – 01/01/2000

Grand River Hospital District

Administrative Assistance and Computer Instructor

Drafted meeting agendas, supplied advance materials and executed follow-up for meeting and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Train staff members on the use of the computers and the software that the hospital used.

EDUCATION

Community College of Aurora

Criminal Justice Court Services

05/06/2005

Colorado Mountain College

Associates of Applied Science, Secretarial Science

12/22/1989

Colorado Mountain College

Associates of Applied Science, Computerized Accounting

12/22/1986

Roscommon High School

Diploma

5/25/1976

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