LAURA NOYES *** South Street, Granby, MA *****

Cell 413-***-**** E-mail adye8k@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

●20 + years experience as an Information Technology Instructor.

●Effectively communicate technical information to non-technical audiences.

●Highlights include troubleshooting, hardware configuration, software installation, inventory management, and system assembly. Peripheral repairs and troubleshooting.

PROFESSIONAL EXPERIENCE

Tri-Com Consulting Group, L.L.C.

Bureau of Rehabilitation Services /Department of Aging and Disability

Hartford, CT 2020- Present

Product Specialist Level III

●Provide technology training to consumers with disabilities who are provided with iPads, Samsung Galaxy tablets, or Microsoft Surface Pro so that the consumers can connect to remote meetings with counselors, participate with online trainings, remote services by counselors, virtual job shadowing, virtual on the job supports, etc.

●Training involves, unboxing device and attaching protective case, initial setup of device which includes connecting to Wi-Fi or Cellular, setting up Samsung or Apple accounts, Microsoft accounts, creating email addresses. Connecting hardware to Bluetooth devices.

●Provide general overview of utilizing the functions on the consumer’s device such as how to use their web browser, access their email, how to do internet searches, how to download and install apps, and using the applications that come with their device. Also training on how to do virtual meetings using programs like Microsoft Teams, Zoom, Google Duo, Facetime, or Skype.

●Responsible for creating and providing training materials that can be used by counselors or consumers.

Department of Aging and Disability/ State Unit on Aging

Hartford, CT 2021- Present

Business Systems Consultant Manager Level II

●Provide technology training to consumers who are provided with Lenovo or Dell laptops.

●Training involves initial setup of device, connecting to Wi-Fi or Verizon Jetpack, setup of email accounts, setup of software.

●Providing general overview on how to utilize the functions and software provided, or setup of software for the consumers.

●Connecting consumers and training with Zoom or MS Teams meetings.

●Provide information technology support as needed

Production Technician II 2019

Arrow Electronics Windsor CT

●Performed testing, setup and sanitizing of server equipment, used erasure software to wipe and sanitized hard drives.

●Analyzed symptoms displayed by units to determine pass or fail status of computer equipment.

●Performed sanitizing for Cisco, Juniper, etc. routers and switches

●Responsible for performing sanitizing for computer tablets and mobile phones including Apple, Windows, Samsung.

COMPUTER NETWORK TECHNOLOGY INSTRUCTOR 2016-2019

Porter and Chester Institute Rocky Hill CT

●Instruct students in CompTIA’s computer repair A+, Network + and Security + and help prepare them for Certification.

●Responsible for training of students for the Microsoft IT Academy courses, Microsoft Windows Server 2016, Microsoft Windows Server 2012R2, Microsoft Windows Server 2008, Microsoft Windows 10, Microsoft Windows 8.1configuration, Microsoft Windows 7 Configuration.

●Train students in Alternative Operating Systems Linux: Ubunto Server and Desktop, CentOS, Fedora

COMPUTER NETWORK MANAGEMENT PROGRAM DIRECTOR /INSTRUCTOR 2009-2016

Branford Hall Career Institute Windsor CT

●Responsible for training of students for the Microsoft IT Academy courses, Windows Server 2012R2, Microsoft Windows Server 2008, Microsoft Windows 8.1configuration, Microsoft Windows 7 Configuration, Installing, Configuring, and Administering Microsoft Windows XP Professional.

●Instruct students in CompTIA’s computer repair A+, Network + and Security + and help prepare them for Certification.

●Instruct in Career Development training and assist students with externship placement.

●In charge of orientation of new departmental faculty members as well as train in program techniques. Advising students as needed to ensure successful retention. Supervise the planning, use, maintenance, and inventory of facilities and materials.

●Responsible for the maintenance and troubleshooting of computer systems and peripherals in the building.

COMPUTER TECH VOCATIONAL INSTRUCTOR /TECHNICIAN 1998-2009

Mass Career Development Institute Springfield MA

●Provide in-house help desk support, maintenance of network infrastructure in a Windows 2000/XP environment. Responsibilities included the daily maintenance and upkeep of the Windows 2003 and Novell servers. Provide supervision of numerous in-house student technicians.

●Responsible for training students in the 320 hr Computer Repair A+ Program, a 200 hr Network + Program and also instructed an Electricity and Electronics Course which consisted of 605 hours of training. Job responsibilities also included Microsoft Office 2000 training for the students in the Clerical Department.

●Manage and operate MCDI online E-bay bookstore. This requires setting up and maintaining Microsoft Access database, managing sales, and shipping of merchandise.

●Configure, install, update, troubleshoot, repair and replace computer systems, terminals, peripheral equipment and related hardware through the organization.

●Monitor and respond to hardware and software problems utilizing hardware and software testing tools and Techniques.

A+ Certification Instructor 2002-2003

Technology Business Group Franklin, MA

oTaught A + Certification class for two semesters at Holyoke Community College.

Electronic Board Assembly Instructor 1997-1998

Mass Career Development Institute Holyoke, MA

oManage and taught an Electronic Assembly Course, which required curriculum development, instructional methods, equipment maintenance.

oTrained students on electronic component identification, soldering techniques, and troubleshooting.

EDUCATION

Bachelor of Science Business 2015

Bay Path College Longmeadow, MA

Associate in Science in Computer Information Technologies 2013

PHI THETA KAPPA SOCIETY Member

Springfield Technical Community College Springfield, MA

Microprocessors / Electronics Certification 2000

National Radio Institute Washington, DC

Electronic / Computer Technology Certification 1998

Massachusetts Career Development Institute Springfield, MA

CERTIFICATIONS & AWARDS

A+ CERTIFICATION B7DDTT2866 1998

NETWORK+ 0edtt0c76 2000

MICROCOMPUTERS AND MICROPROCESSORS 2000

MICROSOFT CERTIFIED PROFESSIONAL 2010

Experience with: Mac OS, Virtualization software: VMware, Hyper-V

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