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Customer Service Project Coordinator

Location:
Middelburg, Mpumalanga, South Africa
Salary:
20 000
Posted:
July 20, 2023

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Resume:

Professional

Attributes

•Diligent

•Initiative-taker

•Enthusiastic and eager

•Adaptive person

•Honest

•Resolute

Skills

Languages

Sales

Social Media & Internet Marketing

Market Research & Reporting

Project Management

Customer Service

English

Afrikaans

Experience

MERCLINCO

PROJECT COORDINATOR Feb 2022 – Current

Overseeing the smooth running of clinical trials.

Collecting, and analysing data obtained from research.

Informing participants about study objectives.

Administering questionnaires.

Monitoring research participants to ensure adherence to study rules.

Adhering to research regulatory standards.

Adhering to ethical standards.

Maintaining detailed records of studies as per FDA guidelines, including things such as drug dispensation.

Liaising with laboratories regarding findings.

Participating in subject recruitment efforts.

Ensuring that the necessary supplies and equipment for a study are in stock and in working order.

MERCLINCO

CLINICAL TRIALS ASSISTANT Dec 2020 – Feb 2022

Collecting, registering and archiving information and documents in accordance with the applicable good clinical practice guidelines for clinical studies.

Preparing investigator site files for the initiation of participating centres in clinical studies.

Identifying needs, bottlenecks and deviations within my own study team.

Participating in projects or initiatives on request, or my own initiative.

Taking on department-wide tasks to contribute to the optimisation of processes within the department.

maintaining the complete documentation for the studies assigned.

ensuring complete and correct study administration in accordance with the standard operating procedures and the ICH-GCP guidelines.

Submission of clinical trial documents for review and approval by the Ethics Committee.

QUEEN MARY FOREIGN LANGUAGE CENTRE

BAO LOC, VIETNAM

ENGLISH TEACHER Feb 2018 – Oct 2020

•Create a comprehensive curriculum for students aged three to thirty-five (MS PowerPoint).

•Adapt lesson structure to accommodate each student’s needs.

•Manage classroom effectively to instil mutual respect and keep order.

•Relate to cultural and religious differences between multiple ethnic groups.

•Ensure that information is correctly interpreted via non-native English assistants.

•Organise educational field trips and ensure the safe departure and return of students.

•Exemplify trust-based relationships with students, assistants, teachers, and superiors.

•Perform administrative duties during office hours.

•Mediate between centre representatives and customers to resolve issues.

MERAAS HOLDING

LIMA RESTAURANT, CITY WALK, DUBAI

FINE DINING SERVER Feb 2017 – Feb 2018

•Provide excellent tableside service along with server assistants and staff.

•Execute daily menu presentation and shared distinguished knowledge of certified Angus prime beef and other gourmet menu items

•Supply beverage presentations and recommendations to a discerning clientele

•Prepare the dining room before and after the shift for inspection of service that night

•Maintain detailed knowledge of menu items and ingredients to drive sales

•Collaborate with the kitchen through POS and verbally to maximize the customer satisfaction

•Take orders, present, and explain specials, offered information, and make suggestions about the menu

•Maintain clean and sanitary work areas and tables

•Anticipate and fulfil guest needs and requests

•Work within a team environment to coordinate guests' entire dining experience

•Specialised training done:

-Food hygiene training

-Basic wine training

-Whiskey training

-Vodka training

Education

BCOM TRANSPORT AND LOGISTICS in progress

University of South Africa

CERTIFICATE IN ENGLISH LANGUAGE TEACHING 2017

TEFL/TESOL Accredited



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