**** **** **** ******

Inglewood, CA *****

310-***-****

adye6t@r.postjobfree.com

SUMMARY PROFILE

Over 18 years of comprehensive banking experience and extensive management experience. Strong interpersonal, organizational, time management, written and verbal communication skills. A strong spirit for team work and meeting departmental sales goals and deadlines. Ability to detect and resolve issues in a timely manner. Highly focused on customer satisfaction and maintaining long term customer relationships.

EDUCATION

UNIVERSITY OF PHOENIX, Los Angeles, CA

Bachelor of Science Business Management, April 2014 PROFESSIONAL EXPERIENCE -

Cashier/Stockperson September 2017 - Current

Palace Surplus Groceries, Inglewood, CA

Duties for the above position are as follows (but not limited to): Cashier, customer service, stock person. Operations Specialist September 2014 - March 2015

Union Bank (Kforce Employment Agency), Monterey Park, CA Opened and onboarded accounts for new and existing clients for Homeowners Association Division. Processed CIP/CDD for New Account Officers entering new client information into the database. Created and mailed 30 and 60-day notice letters for pending documentation. Retrieved voice messages and forwarded messages to appropriate New Account Officer. Monitored Commercial Customer Service inbox for Homeowners Association Division. Ordered checks, deposit slips and endorsement stamps for customers. Audited all Account Analysis price exceptions to RUMBA system. Independent Contractor June 2010 - April 2014

Noble Logistics, Garden Grove, CA

Delivered auto parts to various dealerships and auto mechanic shops throughout the County of Los Angeles. Maintained a thorough understanding of the designated region and ability to navigate the common thoroughfares in a safe and efficient manner. Consistent interaction with supervisorial staff. Utilized communication tools and interpersonal skills when interacting with supervisory or managerial staff and was available to address any concerns or company needs. Complied with all requisite safety methods. Provided dependable and timely business to business delivery in a fast-paced environment. Branch Manager March 2006 - December 2009

One United Bank, Los Angeles, CA

Managed branch employees. Responsible for branch workflow and growth. Responsible for monthly, quarterly and yearly branch sales goals. Responsible for on-sight customer calls to maintain customer relationships and ensure customer satisfaction regarding products and services. Trained new employees and provided ongoing training for existing employees. Assisted staff with complex customer calls and requests. Responsible for all monthly and yearly reviews for employees. Assisted in accomplishing the branch goals by retaining a 5 million dollar customer relationship and developed new business and consumer relationships in access of 1.9 million dollars. Branch met and often exceeded all assigned monthly, quarterly and annual sales goals.

Financial Services Representative August 2000 - February 2005 Comerica Bank, Westwood, CA

Processed incoming external and internal customers’ requests. Resolved external and internal customer service and product related issues. Opened and maintained new account relationships. Responsible for on-site customer calls to maintain customer relationships and ensure customer satisfaction of products and services. Cross sold products to customers with emphasis on explaining customer benefits and product features. I provided assistance to Teller Platform. Met all assigned monthly, quarterly and annual sales goals.

Senior Branch Service Representative November 1999 - August 2000 Wells Fargo Bank, Los Angeles, CA

Responsible for departmental workflow. Trained new employees and provided ongoing training and coaching for existing employees. Provided assistance to tellers with their daily job assignments. Responsible for ordering in and shipping out cash. Responded and resolved internal and external customer inquiries. Provided support daily to Operations Officer and Branch Manager. SKILLS

Proficient with WordPerfect, Lotus Approach, Lotus 1-2-3-, Lotus Notes, Microsoft Excel, Microsoft Word, Insight Teller System, AmDocs, RUMBA and PowerPoint.