INGRID LEZAMA

***** **** ****** **. # ***

Charlotte, NC 28273: 914-***-****

Email: adye69@r.postjobfree.com

Technology Analyst

Over 10 years as a technology analyst in mainframe, desktop and web environments. Contributed to banking, telecommunication, government, retail, transportation and healthcare industries in various IT and analysis capacities

Skills:

User Acceptance Testing, Quality Control, Quality Assurance, Validation, Product Support, Analysis, Requirements Documentation, Observation, Internal and External Customers, Data Analysis, Disaster Recovery, Compliance, System Implementation, Supervisory, Training, Re-engineering, Assessment, Familiar with Agile Framework, Regulatory Compliance, Network

Interpersonal Skills:

Communication, Cross-Functional Team’s Interaction, Flexibility, Problem Identification, Problem Solving, Flexible, Quick Learner, Problem Resolution, Detail Oriented.

Tools:

Linux/UNIX, PC, Excel, PowerPoint, Visio, MS Word 365, Outlook, SharePoint, Jira,

Databases: MS Access, Oracle database, Database Management System (DB2 & DB2 utilities, Banner Scheduling System

Web: Citrix Virtual Apps and Desktop, DHCP network server, Domain Name Server, TCP/IP,

Mainframe: Commands: CA-7, JES2, CA11, VSAM, IDCAMS, CICS Commands, IT tickets and Batch Scheduling Tools, Print Queues, Tape Archiving, IPL

EDUCATION

Palisade Pa University

Certification Act 126 Child Abuse 2022

Walden University

Ph.D. Candidate (ABD) Health Administration Present

Strayer University

M.S. Communication Technology 2009

B.S. Information Technology 2003

PROFESSIONAL EXPERIENCE

FedEx – Charlotte, NC 11/12- Present

Team Lead/Shipping Associate (while working on Ph.D.)

Set up Pallets, wrapped, and scan in the driver. Safely lift and move packages up to 65 lbs.

O/I bound: Load/unload containers and company vehicles in a safe and efficient manner.

Used scanners to log, sort, and track packages according to service type and destination, in compliance with established procedures, worked in rejects.

Manually sort packages to appropriate slide, line, belt or truck for final distribution.

Board Of election- Charlotte, NC

CSI: Florida/Epic Novant Health, Charlotte, NC 02/11–05/21

Go-Live Hardware Technical Analyst (Contractor)

Supported EPIC hospital system Go-live project

Conducted a detailed assessment of customer issues/inquiries to report, track, and resolve issue

Ensure to monitor performance characteristics of hardware and software associated with documentation, modifying, or installing shared and tracking database. (Microsoft Excel)

Provided support for clinical applications, and tested EPIC/Citrix Applications by executing scripts.

Served as liaison between customer and IT Application development staff

Consulted with customers to identify application performance issues and to establish baselines

Conducted training for healthcare workers on ClinDoc and ADT

Monitored Citrix Virtual Apps and Desktops

Facilitated daily update meetings

American Costal Merchandising, Charlotte, NC 08/17-08/17

Merchandiser Project Analyst (Contractor)

Read bar codes planogram and reset merchandise as needed

Maintained planograms.

Ensured point of purchase materials, merchandising, stocking, and building displays.

Maintained store standards, including rotation of products.

Pomeroy/Street Smart, Worcester, MA 11/11-01/12

Storage Technician (Contractor)

Created Data Center’s data storage Library procedures

Produced and maintained all documentation per client requirements

Performed customer service. for IBM 3380 Disk Drives documenting, preparing, and scanning tasks.

Maintained and ensured tape inventory integrity of Library tape inventory reconciliation.

Interact with and utilize all tape library software and media tracking products.

Performed tape assignment: adding, releasing, removing, deleting, scratching, replacing, initializing, marking, confirming, notifying, expiring, and extending.

Maintained appropriate scratch pools and print scratch lists as needed.

AT & T Charlotte, NC 02/09–01/10

Deskside Support Representative (Contractor)

Worked closely with cross functional teams to secure network inventory

Provided input into database(s) for problem and inventory control.

Performed testing, analysis, and restoration of failed production services to customers and users.

Worked in Network Operating Center on Microsoft products, Linux and UNIX operating environments and storage networks.

Mecklenburg County Govt. Charlotte, NC 08/04-02/09

IT Support Mainframe Op (Contractor)

Performed customer service status calls notifications and escalations.

Maintained client communication through regular status reports relative to service upgrades, maintenance, and disruptions.

Followed and maintained established standard operating procedures relative to system alerts and routine tasks with consistent accuracy to assist in the restoration of service in the Network Operations Center (NOC)

Processed scheduling of CICS regions and batch processing, using CA7/CA11.

Ensured daily/weekly/monthly PARMS are set in MVS/TSO, edited jobs in JCL/run jobs/reset. Processed production batches jobs network consisting, MVS, TSO Jes2, JCL print reports, MS Exchange 2010/2012

Prepared LAN tapes for picked up.

Created Magic tickets (problem tickets) and assigned them to team members.

Prepared City of Charlotte Data Center charges Mainframe High-speed printer, document sorter and mail inserter.

Tested circuits and servers

Assisted vendors at regional\remote sites to interpret console messages and perform required actions

Assisted with network and bypass/recovery/backup procedures as required.

Performed data analysis

Utilized Banner System for batch scheduling

Ensured regulatory compliance to established government processes and procedures

Nextel, Charlotte, NC 03/04-05/04

Communication Engineer Coordinator (TEKsystems, Contractor)

Created work orders working with local Nextel logistic center/customize queries and eHelp ticket request for service/customer service.

Ensured project set up in cell track

Programmed appropriate account coding equipment

Utilized In-Building Administration and Logistic (IBal), Nextel site management (SMS), SREG

City of Charlotte, Charlotte, NC 08/99-10/03

Information Service Technology Analyst

Participated in system construction, analysis, testing, and implementation.

Coordinated with the Mecklenburg County mainframe operations, batch scheduling, staff on the utility bill and file transfer and printing.

Developed PowerPoint presentations and Word documents upgrading and describing changes and enhancements to systems and the jobs name.

Managed billing calendar in Customer Information System by changing parameters.

Created, monitor reports and verify accuracy of related analysis.

Prepared and analyzed calculations to billing process, including manual and Third-Party Billing process.

Participated in bringing down/up the system (IPL)

Perform tape assignment. to include adding, releasing, removing, deleting, scratching, replacing, initializing, marking, confirming, notifying, expiring, and extending.

Maintained appropriate scratch pools and print scratch lists as needed.

Monitored ongoing operations and IT service infrastructure performance with applications set to anticipate IT service problems (Tivoli, SevOne, CA-APM, NOC)

Directed implementation, re-engineering, and maintenance of data center hardware by interfacing with vendors for required preventative maintenance, engineering changes and problem resolution.

Conducted test to ensured equipment correct functionality

Provided operational training

Created procedures for changes.

Maintained detailed knowledge of batch production workload, including systems’ interrelationships and dependencies among job streams

Provide immediate guidance and conducted problem determination and resolution

Provided on call service

Prepared and conducted daily turnover meeting

Communicated relevant changes to the schedule, equipment problems, personnel issues, new procedures or pertinent information

Banner Scheduling System

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