ELIZABETH LEDESMA

Alvin, TX ***** 281-***-**** adye5g@r.postjobfree.com

SUMMARY

Dedicated nursing professional with more than [Number] years of experience caring for patients in

[Type] units. Well-versed in Joint Commission standards and typical hospital procedures focused on maximizing patient safety and maintaining strict cost controls. Highly organized and proactive in managing patient needs.

Driven nursing professional with 20 years' experience in Pediatrics care environments. Talented at conducting patient assessments, developing individualized care plans and implementing prescribed orders. Successful at delivering high-quality patient care to advance recovery goals and improve overall health.

Demonstrated proficiency with clinical and age-appropriate nursing techniques. SKILLS

Unit Administration

Wound Management

Medication and IV Administration

Diet and Nutrition

Patient Care Assessment

Clear Patient Communication

Procedure Room Preparation

Immunizations and Vaccinations

Treatment Preparation

Medication Administration

Accurate Documentation

Patient Condition Monitoring

Decision Making

Medical Recordkeeping

Creative Problem Solving

Blood Draw and Sample

Collection

Instrument Sterilization

Care Coordination

Medical Procedure Preparation

Attention to Detail

Procedure Assistance

Monitoring Vital Signs

Nursing Consultation

Compassionate and Caring

Patient Examination

EXPERIENCE

02/2010 - 07/2023 Customer Service Representative

Chrome Belleview, FL

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints.

Developed strong customer relationships to encourage repeat business. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Consulted with customers to resolve service and billing issues. Set up and activated customer accounts.

Educated customers on special pricing opportunities and company offerings.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Upheld quality control policies and procedures to increase customer satisfaction.

Used proven techniques to de-escalate angry customers during telephone interactions.

02/1993 - 11/2011 Nurse

Texas Children's Hospital Houston, TX

Recorded patient condition, vital signs, recovery progress and medication side effects.

Administered medications, tracked dosages and documented patient conditions.

Collected and documented vital signs to track current patient conditions. Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.

Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.

Used sterile techniques to prepare patients for procedures. Observed and carried out physician and nursing orders. Educated patients, caregivers and families on diagnoses, treatment options and disease prevention.

Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.

Answered patient and family questions to educate on optimal treatment procedures.

Assisted physician with examinations, tests and procedures. Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care. Trained other nurses on patient care and daily tasks, supporting growth and professional development.

Managed intravenous medication to stabilize patient heart and blood pressure.

Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes. Partnered with interdisciplinary healthcare teams to formulate individualized treatment plans to deliver high-quality patient care. Triaged patients by phone and provided general assistance for basic and advanced needs.

Administered medications and treatments, monitoring patients for reactions and side effects.

Adhered to infection control procedures to facilitate safe, clean patient environment.

Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.

Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures. 03/1993 - 01/2011 Office Manager

Sam White Oldsmobile Houston, TX

Managed office inventory and placed new supply orders. Monitored payments due from clients and promptly contacted clients with past due payments.

Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records. Reviewed files and records to obtain information and respond to requests. Managed, scheduled and coordinated office functions and activities for employees.

Used judgment and initiative in handling confidential matters and requests.

Coded and entered daily invoices with in-house accounting software. Managed office budget to handle inventory, postage and vendor services.

Implemented and maintained company protocols to facilitate smooth daily activities.

07/1982 - 01/2011 Waitress

Chili's Restaurant Houston, TX

Greeted customers, answered questions and recommended specials to increase profits.

Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Presented food and beverages to guests at tables.

Maintained accuracy while handling payments, giving change and printing receipts for customers.

Communicated with kitchen staff to stay updated on item availability and customer wait times.

Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary. Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

Presented menus to patrons to answer questions about menu items and make recommendations.

Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Relayed orders to service bar and kitchen via point-of-sale register system. Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Explained menu options to guests, offered suggestions and took orders for food and beverages.

Served food and beverages to patrons and confirmed complete orders. Presented menus and answered questions regarding items. EDUCATION

08/1982 Bachelor of Science: Nursing

University of Houston - Downtown Houston, TX

05/1981 High School Diploma

Alief Elsik Houston, TX

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