Customer Service Representative
Resume:
RR
REYSHELLE REID
adye49@r.postjobfree.com 832-***-**** Ellenwood, GA 30294
Over 20 years of remote and onsite Customer Service and Sales experience. Proven multitasking abilities to ensure company and customer satisfaction.
Specialize in passion for developing relationships, cultivating partnerships and growing business. I am a Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Reputable in customer service and strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Remote/work from home experience
Ability to handle high call volume
High-energy attitude/In-store support/promotional
support/problem-solving abilities
Retail sales and Customer service
System implementation
Data evaluation
Administrative support
Property leasing
Excel, Microsoft Windows
Ring Central, E2. Purecloud/Gynesis
Hire, Salesforce, Oasis, NOV, Scout
Upselling Products and Services
Calm and Professional Under Pressure
Customer Data Confidentiality
Google Teams
Conflict mediation (11 years)
Customer relations (22 years)
Call Center Operations (20 years)
Data entry (22 years)
Senior leadership support (10 years)
Project management abilities (10 years)
Inbound and Outbound Calling (22years)
Sales expertise (20 years)
TruGreen Lawn Care Service Memphis,
TN
Remote Customer Service/Sales Agent
02/2023 - 06/2023
Completed over 300-400 outbound sales calls, to new, future and existing customers.
Operated several CRM systems at one time to sufficiently complete calls Used proven techniques to de-escalate angry customers during telephone interactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Developed strong customer relationships to encourage repeat business. Set up and activated customer accounts.
Educated customers on special pricing opportunities and company offerings.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Summary
Skills
Experience
Assisted customers with making payments or establishing payment plans to bring accounts current.
Cornerstone Inc. Lithonia, GA
Remote Customer Service Representative
04/2021 - 01/2023
Answered high volume inbound calls from new and existing customers. Worked with supervisor to develop customer service improvement initiatives.
Documented conversations with customers to track requests, problems and solutions.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Reviewed customer account information to determine current issues and potential solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
LA Workforce Commission Louisiana,
MO
Remote Customer Service Representative
06/2020 - 03/2021
Answered 50-75 incoming claimant calls promptly to avoid on hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary support to internal and external claimants in a fast paced environment.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Identified issues and determine how best to provide assistance within parameters established by company and HIPPAA guidelines. Data entry input of unemployment claims, weekly certifications and inform claimants of updates and general information. Omni Offices Houston, TX
Remote Customer Service Representative
02/2002 - 12/2020
Answered incoming calls related to real estate sales, leased and rental properties.
Informed customers about billing procedures, processed payments and payment option setup assistance.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Set up and activated customer accounts.
Answered customer questions and addressed concerns, resulting in reduction in complaint calls to retention.
Trained new employees on procedures and policies to maximize team performance.
Used proven techniques to de-escalate angry customers during telephone interactions.
YaYa Fitness Studio Houston, TX
Director and Fitness Instructor
03/2005 - 12/2018
Educated and guided clients in safe and appropriate exercises for individual levels of fitness and physical abilities. Communicated with patrons on fitness floor area to build positive atmosphere and offer exercise and equipment instructions. Sales of fitness packages to new and existing clients. Monitored fitness floor and observed equipment use to address safety concerns.
Inspected equipment daily to identify and report wear, damage or malfunctions.
Attended staff meetings and training sessions to maintain updated knowledge of policies and procedures.
Taught various group exercise classes and planned activities to give gym members different fitness options.
Multiple Listing Services Georgia
Real Estate License in Real Estate
08/2000
Lithonia High School Lithonia, GA
High School Diploma
05/1992
Houston Community College Houston, TX
Some College (No Degree) in Nursing
Clayton State University Morrow, GA
Some College (No Degree) in Business Administration And Management Education and Training
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