Customer Service Nurse Practitioner
Resume:
Curriculum Vitae
Name: Blessie Serene Clontz, DNP, MBA, FNP-C
Address: Home: 2232 Bonita Avenue
Vero Beach, Florida 32960
Phone: Cell: (772) 321 - 0676
E-mail: Home: adye40@r.postjobfree.com
Education:
Regis University
Denver, Colorado
2023 Doctorate in Nursing Practice
Gardner-Webb University
Boiling Springs, North Carolina
2015 Masters in Nursing: Family Nurse Practitioner
Gardner-Webb University
Boiling Springs, North Carolina
2005 Masters in Business Administration
Florida Atlantic University
Boca Raton, Florida
1997Bachelor of Science Nursing
Indian River Community College
Fort Pierce, Florida
1992 Registered Nurse
Vero Beach High School
Vero Beach, Florida
1979 High School Diploma
Work History:
September 2022 to May 2023
Primary Care and Endocrinology Nurse Practitioner
Ocean Blue Medical
Responsibilities: Provider for adult patients in a primary and endocrinology practice setting.
Patient advocate, provide customer service, obtain patient history. Perform physical exams, order, and interpret laboratory values, prescribe medications, order, and interpret treatments, patient, and family education, facilitate patient transition of care. Establish and maintain professional collaboration and communication; continue professional development and professional affiliations. Ensure teamwork and be well versed in community resources. Complete progress notes in the SOAP note format that includes the patient assessment, diagnosis, treatment plans, treatment plan implementation, and evaluation of treatment plan.
February 2021 to August 2022
Family Practice Advanced Practice Nurse Practitioner
Cleveland Clinic Primary Care of the Treasure Coast
Responsibilities: Provider for adult patient in a family practice setting.
Patient advocate, provide customer service, obtain patient history. Perform physical exams, order, and interpret laboratory values, prescribe medications, order, and interpret treatments, patient and family education, facilitate patient transition of care. Establish and maintain professional collaboration and communication; continue professional development and professional affiliations. Ensure teamwork and be well versed in community resources. Complete progress notes in the SOAP note format that includes the patient assessment, diagnosis, treatment plans, treatment plan implementation, and evaluation of treatment plan.
December 2020 to Date
Adjunct Faculty – Registered Nurse and Nursing Assistant Programs
Indian River State College
Fort Pierce, Florida
Responsibilities: Provide leadership in the Registered Nursing and Nurse Assistant programs in the use of methods and processes for meeting the specific learning needs of the two levels of nursing for enhancing role performance.
September 2019 to January 2021
Cardiovascular Nurse Practitioner - Telemedicine PRN
Cardiology Now
Englewood, Colorado
Responsibilities: Cardiac adult provider for patient care. Perform pre-operative cardiovascular evaluations, perform cardiovascular consultations, guide or perform treadmill cardiac stress tests with and without echocardiogram, perform and interpret EKGs, evaluate and treat congestive heart failure patients. Patient advocate and provide customer service. Establish and maintain professional collaboration and communication; continue professional development and professional affiliations. Ensure teamwork and community resources.
December 2019 to October 2020
Cardiovascular Nurse Practitioner
Littleton Adventist Hospital
Centura Health
Littleton, Colorado
Responsibilities: Cardiac adult provider for patient care. Perform Lexiscan nuclear stress tests, preform treadmill cardiac stress tests with and without echocardiogram. Patient advocate and provide customer service. Establish and maintain professional collaboration and communication; continue professional development and professional affiliations. Ensure teamwork and community resources.
January 2018 to August 2019
Cardiovascular Nurse Practitioner
Cleveland Clinic Indian River Hospital
Vero Beach, Florida
Responsibilities: Cardiac adult provider for patient care in medical office practice setting for patient care. Patient advocate and provide customer service. Perform pre-operative cardiovascular evaluations, evaluate and treat congestive heart failure, hypertensive, and arrhythmic patients, perform physical exams, order and interpret laboratory values, prescribe medications, order and interpret treatments and tests, patient and family education, facilitate patient transitions of care. Perform and guide cardiac stress tests; treadmill and Lexiscan. Establish and maintain professional collaboration and communication; continue professional development and professional affiliations. Ensure teamwork and community resources. Complete progress notes in the SOAP note format that includes the patient assessment, diagnosis, treatment plans, treatment plan implementation, and evaluation.
June 2015 to January 2018
Internal Medicine – Hospital Medicine Nurse Practitioner
Wake Forest University Medical Center
Winston-Salem, North Carolina
Responsibilities: Provide patient care in an acute care facility for adults. A patient advocate and a provider of customer service; interviewer for patient history. Perform physical exams, order and interpret laboratory values, prescribe medications, order and interpret treatments, patient and family education, facilitate patient transition of care. Establish and maintain professional collaboration and communication; continue professional development and professional affiliations. Ensure teamwork and be well versed in community resources. Complete progress notes in the SOAP note format that includes the patient assessment, diagnosis, treatment plans, treatment plan implementation, and evaluation of treatment plan. Complete admission history, physical exams and progress notes.
June 2015 to December 2017
Family Practice – Nurse Practitioner Float Pool
Novant Health - Novant Medical Group
Winston-Salem, North Carolina
Responsibilities: Pediatric and adult provider for patient care in medical practice settings that require an additional provider for patient care.
Patients advocates and provide customer service; interview for patient history. Perform physical exams, order and interpret laboratory values, prescribe medications, order and interpret treatments, patient and family education, facilitate patient transition of care. Establish and maintain professional collaboration and communication; continue professional development and professional affiliations. Ensure teamwork and be well versed in community resources. Complete progress notes in the SOAP note format that includes the patient assessment, diagnosis, treatment plans, treatment plan implementation, and evaluation of treatment plan. Complete admission history, physical exams, and progress notes.
2013 to 2015
Emergency Room Registered Nurse
Forsyth and Medical Center
Novant Health
Winston-Salem, North Carolina
Responsibilities: Assess, diagnose, plan, implement, and evaluate care for patients with life threatening emergencies that require intensive care and cardiac monitoring in adult and pediatric patients. Clinical expertise with patient disease specific education, emergency medication administration, ventilators/oscillators, interpretation of 12 Lead electrocardiograms and dysrhythmia management. Consistently completes patient care assignments within expected standards of care. Focus on caring for patients and families by responding to their unique emotional and psychosocial needs.
2007 to 2013
Corporate Educator
Corporate Education & Training
Novant Health
Winston-Salem, North Carolina
Responsibilities: Assess learning needs and plan, implement, and evaluate educational programs (general and nursing orientation, leadership continuing education, Advanced Life Support instructor, Pediatric Advanced Life Support instructor, Basic Life Support instructor, nurse continuing education) for all levels of personnel in Nursing and Leadership throughout the organization
2005 to 2007
Nurse Manager
Nursing Float Pool
Forsyth Medical Center
Novant Health
Winston-Salem, North Carolina
Responsibilities: Provides leadership and clinical improvements within the nursing division for the overflow medical units, patient holding areas, and replacement staff for hospital nursing units. Responsibility for 389 FTEs; department consisting of registered nurses, license practical nurses, certified nursing assistants, and medical unit secretaries.
2005 to 2012
Adjunct Faculty – Undergraduate Business Administration
Gardner-Webb University
Boiling Springs, North Carolina
Responsibilities: Provide leadership in the Greater Opportunities for Adult Learners (GOAL) program that provides opportunities for students to continue their studies culminating in a baccalaureate degree; provide leadership in finance for health care delivery systems, financial planning, and project evaluation. Present value concepts and advanced capital budgeting techniques. Also, introduce the health care delivery system in the United States with some comparisons to systems in other countries. Discuss health systems at the federal, state, and local level, as well as differences between the public and private sectors.
2001 to 2005
Intensive Care Unit Registered Nurse
Forsyth Medical Center
Novant Health
Winston-Salem, North Carolina
Responsibilities: Assess, diagnose, plan, implement, and evaluate care for patients with life threatening emergencies that require intensive care and cardiac monitoring. Clinical expertise with Patient/Staff education, Swans-Ganz Catheters, Arterial Lines, ventilators/oscillators, Temporary and Permanent Pacemakers, External Pacemakers, Interpretation of 12 Lead Electrocardiograms and Dysrhythmias. Consistently completes patient care assignments within expected standards of care. Focus on caring for patients and families by responding to their unique emotional and psychosocial needs.
2001 to 2005
Trauma Unit Case Manager
Wake Forest University Baptist Medical Center
Winston-Salem, North Carolina
Responsibilities: I reviewed and analyzed insurance contracts for use in the appeals process, I also reviewed and analyzed medical records for evidence to support level of care, services and discharge, I remained current on knowledge of Medicare, Medicare HMO, insurance, and compliance regulations, I communicated with physicians for patient information and continued stay reviews.
1997 to 2001
Adjunct Faculty - Licensed Practical Nurse and Certified Nursing Assistant
Indian River State College
Fort Pierce, Florida
Responsibilities: Provide leadership in the Licensed Practical Nursing and Certified Nurse Assistant programs in the use of methods and processes for meeting the specific learning needs of the two levels of nursing for enhancing role performance.
1994 to 2001
Registered Nurse
Indian River Memorial Hospital
Vero Beach, Florida
Responsibilities: Provide patient care and customer service. Coordinated improvement activities and provided leadership. Implemented nursing division quality measures and directed a task force with the idea of decreasing nurse turnover by creating a supportive environment with an emphasis on growth, development, teamwork, and customer service.
1992 to 1994
Registered Nurse
Admissions and Utilization Review
Community Psychiatric Center
Palm Bay, Florida
Responsibilities: Provide leadership in the Admissions and Utilization Review department with the use of methods and processes for meeting the specific needs of employees. Manage interdependencies among disciplines to achieve expected outcomes. Make decisions to facilitate optimization of the system. Identify and communicate opportunities to improve core / care processes. Monitor and evaluate system integration/ integrity.
Honors/Achievements:
Honor Society of Nursing, Sigma Theta Tau
Art Exhibitor: Poetry and Watercolor Paintings
Recognition of Remarkable Service
Novant Medical Group 2011
Rambling’ Rose Triathlon 2011
Symposium Guest Speaker
Carolinas Society of Healthcare Education and Training 2010
Carolinas Society of Healthcare Education and Training
“In the spotlight” newsletter article 2010
Cover photograph for the
Lippincott Journal of Nursing 1996
Certifications:
Basic Life Support 02/2025
Advanced Cardiac Life Support 02/2025
Family Nurse Practitioner:
AANP # F07151143
Professional
Licensure:
Family Nurse Practitioner
AANP # F07151143 07/2025
Florida FNP license
#5007845 03/2025
Florida Compact RN License #2799562
Florida ARNP #9473020
DEA #MC3610336 08/2024
NPI #125*******
CAQH #13709293
Committees/Teams/Councils:
American Association of Nurse Practitioners 2014 to present
American Nurses Association
Executive Women’s Golf Association 2010
First Presbyterian Church, Vero Beach, Florida – PC(USA)
Forsyth Medical Center Clinical Nurse Educator Committee 2005-2007
Forsyth Medical Center Magnet Preparation 2005-2007
Forsyth Medical Center Nursing Education Council 2006-2007
Forsyth Medical Center Nursing Management Council 2005-2007
Forsyth Medical Center Research Committee 2013
General Nursing Orientation Curriculum Standardization 2011
Kernersville Medical Center New Facility Opening Project 2010
North Carolina Director for Carolinas Society Healthcare Education and Training 2009 to 2013
Novant Health Corporate Education Clinical Team 2011
Novant Health First Do No Harm Committee for Staff Education 2010
Novant Health Non-Employed Worker Online Portal Team 2012
Novant Health Nurse Residency Program Development 2011 - 2012
Novant Health Nursing Education, Practice, and Research Department Design Committee 2011
Novant Health Patient Safety Committee 2006-2007
Novant Medical Group Onboarding Committee for New Physician Practices 2007-2010
Nurse Internship Program Development Committee 2011
Rowan Regional Medical Center Facility Onboarding Project 2008
Sawtooth Art Association Member 2012
Transforming Care at the Bedside Committee - Staff Education 2011
United Way Novant Health Committee 2001
US Golf Association Member 2011
Coordinator, Developer and/or Faculty for following courses:
Advanced Cardiac Life Support Instructor and Training Center Faculty
American Nurses Credentialing Center Nurse Planner
Basic Life Support Instructor and Training Center Faculty
Coaching and Counseling
Conflict Management
Certified Nursing Assistant Plus Four Curriculum
Data Coordination: Planning/Display/Analysis
Financial Management Series
oDeveloping the Budget
oIntroduction to Financial Management
oManaging and Optimizing Revenue
oManaging Non-payroll Expenses
oManaging Payroll Expenses
General Nursing Orientation
Gardner-Webb GOAL program adjunct faculty
Interdisciplinary Clinical Orientation
Interaction Management: Development Dimensions International
oBuilding Trust
oEssentials of Leadership
oMotivating Others
Leading Transformational Change
Leadership Principles
Leading Process Improvement Teams
New Leader Orientation: Employee Commitment, Staff Development and Competency
Novant Health Corporate Orientation
Novant Health Leaders’ Annual Competency Training
Novant Medical Group Employee Orientation
Nursing/Clinical Informatics
Nurse Internship: Clinical Reasoning
Nurse Internship: Communication for Nurses
Nurse Internship: Delegation for Nurses
Nurse Internship: Evidence-Based Practice
Nurse Internship: Patient Centered Care
Nurse Internship: Quality Improvement
Nurse Internship: Teamwork for Nurses
Nurse Internship: Time Management for Nurses
Pediatric Advanced Life Support Instructor
Performance Review Made Easy
Performance Improvement Tools
Presentation Skills
Statistical Process Control
Telemetry 101
References:
Richard Wyderski, MD
1345 36th St. #B
Vero Beach, Fl
Denise Tonner, MD
908 E Causeway Blvd
Vero Beach, Fl
772- 360-4973
Seth Baker, DO
3450 11th Ct, #102
Vero Beach, Fl
Cardiology
Pat Draper, NP-C
Cleveland Clinic Indian River Hospital
Heart Failure Clinic
Michelle Klein
Manger Cardiology Now
adye40@r.postjobfree.com
Daniel Beekman, MD
Assistant Professor, Hospital Medicine
Wake Forest University
adye40@r.postjobfree.com
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