Amy Correll

614-***-****

SUMMARY

• Amy has * years of experience in a call center environment

• Previous position with Eddie Bauer, high volume call center 80+ calls per day

•Highly motivated and dependable and enjoys working in a team setting

•Trustworthy, empathetic, compassionate, patience and enjoys assisting others Exceptional verbal and written communication skills Proficient in Microsoft Word

PROFESSIONAL EXPERIENCE

Time Off due to Personal Reasons

Feb 2018-Dec 2018

Eddie Bauer, Groveport, OH

Customer Service Rep (Call Center)

Oct 2016-Feb 2018

•Worked directly with customers via phone to address questions, product issues, and order issues

•Developed a personal Excel tracking system to ensure comprehensive follow-up with customers

•Worked with management and team members to incorporate customer feedback and improve the customer service experience

•Average calls per day were 80+ addressing customers inquiries, solving problems

•Assisted customers with all issues, including troubleshooting product issues, providing product and company information, and processing returns and refunds

•97% customer satisfaction level through demonstration of highly effective query response and problem resolution strategies

•Provided timely follow-up with customers to ensure highest-quality service and build customer relationships

Family Dollar, Columbus, OH

Customer Service Cashier

Apr 2015-0ct 206

•Greets customers including answering phones and directing customer inquiries to appropriate party

•Handles cash transactions between customer and retail store

•Answers routine billing questions/issues from customers

•Receives and processes all payments according to standard procedures

CVS, Columbus, OH

Stocker-Cashier

Dec 2013-Apr 2014

•Answering to customer inquiries, accepting customer returns, and counting the money in the cash drawer Take money in the form of cash, credit card, or check Scan items and ensure pricing is correct

Adelous, Westerville, OH

Customer Service Rep (Call Center)

Nov 2012- Dec 2013

•Manage large amounts of inbound and outbound calls in a timely manner

•Follow communication "scripts" when handling different topics-Identify customers' needs, clarify

•information, research every issue and provide solutions and/or alternatives

•Average calls per day were 75+ addressing customers inquiries, solving problems

•response and problem resolution strategies

•Keep records of all conversations in our call center database in a comprehensible way

Stay at Home Parent

Aug 2009- Oct 2012

EDUCATION

Groveport Madison High School - general studies

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