Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.

TEAM LEAD — Loan Depot

Temescal Valley, CA, April 2021 - November 2022

CUSTOMER LENDING REPRESENTATIVE — Loan Depot

Temescal Valley, CA, February 2021 - April 2021

MEDICAL RECORDS PROCESSOR — DDI

Temescal Valley, CA, July 2020 - February 2021

INDEPENDENT BUSINESS OWNER — LLR Inc

Temescal Valley, CA, July 2014 - July 2020

Samantha Farley

Customer Service Specialist

Phone 714-***-****

Email adye29@r.postjobfree.com

Address Temescal Valley, CA

Led team of 30-40 in developing new customer service protocols, demonstrating strong interpersonal and communication skills.

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• Supervised the daily work of staff to ensure work prioritization and quality. Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision- making ability.

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Conducted regular meetings with direct reports to review progress and address any concerns, evidencing effective management methods.

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• Adhered to company policies and procedures while providing superior service.

• Complied with corporate and regulatory policies regarding information confidentiality and privacy.

• Developed strong customer relationships and loyalty through effective communication.

• Monitered daily performance metrics such as call volume of 200-300 calls per day, wait times, resolution times. Processed and maintained accurate records of all incoming documents while adhering to strict quality control standards.

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• Maintained confidentiality of sensitive material at all times by following proper security protocols.

• Scanned, indexed, and digitally stored confidential documents in accordance with company policy.

• Generated detailed reports summarizing document processing activities upon request.

• Provided superior customer service, resulting in a high level of customer retention and loyalty. CAREER OBJECTIVE

EXPERIENCE

CASHIER — Kohls

Corona, CA, September 2019 - December 2019

PERSONAL CAREGIVER — Self-Employed

Anaheim, c, March 2010 - July 2014

• Successfully managed multiple business operations, including budgeting, financial planning, and marketing.

• Maintained detailed records of all transactions, enabling accurate tracking of expenses.

• Organized and hosted events to promote the business's services and products.

• Operated cash register and accurately processed payments, returns, and exchanges.

• Provided efficient and courteous service to customers.

• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.

• Delivered exceptional customer service at all points of contact.

• Administered medications according to doctor's orders and documented results accordingly.

• Observed client behavior for any signs of distress or changes in health status.

• Assisted with meal preparation and ensured proper nutrition was maintained.

• Collaborated closely with physicians, nurses regarding patient care matters.

• Customer Service and Assistance • Customer Relationship Management

• Effective Written and Verbal Communication • High-Volume Call Environments

• Excellent Written and Oral Communication • Excellent Communication Skills SKILLS

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