Customer Service Assistant Manager

Anna Willis

Carrollton, IL ***** • 618-***-**** • *************@*****.***

Professional Summary

Results-oriented professional with a diverse background in cash handling, bookkeeping and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.

Skills

Recycling Management

Purchase Order Review

Enter Data

Maintain Records

Exceptional Time Management Skills

Customer Needs Assessments

Basic Mathematical Calculations

Order Picking and Processing

Data Accuracy

Customer Satisfaction

Vendor Relationships

Work History

Warehouse Picker, 02/2020 to 07/2023

Medline Industries, Inc – City of Saint Peters, MO

Used scanners to quickly locate and track items in warehouse.

Collaborated with team members to achieve daily pick and pack goals.

Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.

Kept tidy and organized warehouse to comply with cleanliness standards.

Inspected and verified orders before shipping them to customers for accurate deliveries.

Organized warehouse shelves and racks to maximize space utilization.

Operated pallet jacks to safely transport goods from warehouse to shipping area.

Picked and packed order items.

Followed orders precisely for correct items, sizes and quantities.

Safely and securely loaded items to prevent damage during transport.

Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

Kept work areas neat, clean and free from debris.

Assistant Manager, 05/2016 to 02/2020

Casey's General Store – Jerseyville, IL

Supervised day-to-day operations to meet performance, quality and service expectations.

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Mentored team members to enhance professional development and accountability in workplace.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Cash Office Associate, 04/2011 to 02/2016

Walmart

Balanced safe, prepared tills, and prepared register bags for next sales date.

Prepared bank deposits and corporate cash shipments.

Sorted and counted coin and currency to make change for associates.

Investigated discrepancies of cash register and POS System totals to resolve errors.

Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.

Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.

Performed daily cash reconciliations to determine accuracy of financial reports.

Implemented useful procedures to establish accuracy in cash handling, counting and reporting.

Investigated financial inconsistencies to solve discrepancies and reported to manager.

Utilized POS System to enter customer transactions and accurately record all sales.

Verified cash flow and electronic transactions from credit card system to balance registers.

Education

Bachelor Of Accountancy: Accounting, 05/2011

Blackburn College - Carlinville, IL

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