Satyen (Steve) Patel

Phone: 404-***-**** Email: adye1t@r.postjobfree.com LinkedIn: /in/satyenrpatel

INFORMATION TECHNOLOGY EXECUTIVE

Take charge, adaptable, and resilient Technology Executive who has repeatedly exceeded corporate IT strategy, and operations goals throughout 20+ year career. Self-directed constant learner adept at bridging the gap between business and technology to facilitate effective communication, drive productivity, efficiency and delivering transformative solutions. Skilled in managing large-scale projects, fostering collaboration, and solving for true end goals through active listening, data collection, strategic planning and building high-performing teams. Identifies and adapts emerging technologies and industry trends to enable organizations to stay ahead in a rapidly evolving digital landscape. Delivers corporate vision through holistic cybersecurity, digital transformation, cloud computing, and operational excellence.

Strategy and Leadership Competencies

Business Process Optimization

Leading Cross Functional Teams

Conceptualize & Execute Profit-oriented Projects

Foster engagement and collaboration with stakeholders

Acquisition Assimilation Planning

Budget Development & Management

IT Service Delivery

PCI Compliance Standards

Manage technology demand

Negotiating & Communication

Digital Transformation

Vendor and Stakeholder Management

Professional Experience

Krystal Restaurants Atlanta, GA June 2021 – March 2023

Vice President, IT

Responsible for overhauling the technology strategy and implementing viable solutions that contributed to the digital transformation of the brand. Led the strengthening of IT platforms, enhancing cyber security protections, and improving access to data flows to strengthen business intelligence platforms. Personnel: 6 Direct Reports and multiple national outsourcing partners. Budget: $1M.

Selected Achievements:

Provided strategic oversight for all internal and external information technology initiatives, implemented viable solutions while aligning technology with business objectives.

Lead the team responsible for implementing and supporting a new IT strategic plan to increase long-term reliability and performance of all corporate technology systems and infrastructure, including data centers, server/storage infrastructure, network infrastructure, and telecommunications.

Redefined and developed a scalable support system for the restaurant technology ecosystem to maximize operational efficiency, increase reliability and performance and provide measurable ROI for stakeholders

Co-developed an omnichannel marketing technology strategy to revamp eCommerce, customer loyalty and transactional data to drive innovation and enhance the customer experience (CX).

Continuously manage technology demand, measure performance, evaluate and deploy technologies, and coordinate IT acquisitions and maintenance activities to optimize cost savings, system availability, customer service quality, and overall performance.

Recruit, develop, and mentor senior-level IT leadership, facilitating a succession plan to groom future leaders.

Ascent Hospitality (Huddle House, Perkins) Atlanta, GA 2019 – 2020

Vice President, IT

Developed and executed the technology strategy for two (2) restaurant brands with 700+ locations and $1B+ in annual sales. Executive technology leader responsible for driving the business and strategy of the enterprise. Developed the multi-company merger roadmap to transition an aged 1990s technology stack and drove the adoption of new innovative technologies. Personnel: 8 Direct & 16 Indirect Reports. Budget: $2M.

Selected Achievements:

Spearheaded the strategy, roadmap, and execution of digital/online ordering representing $32 million of total sales, grew loyalty customers by 150%, improved loyalty participation by 15%, and improved customer data capture

Reduced PCI-DSS scope with the implementation of a new compliance program featuring EMV enabled, chip and pin credit card terminals and POS solutions, while maintaining the highest levels of credit card security

Onboarded a new national restaurant technology support partner which led to a 27% monthly savings for each location.

Led IT infrastructure team in the migration of legacy systems (Payroll, ERP, Back Office, and ETL Layer) to Microsoft Dynamics 360, ultimately decreasing resources by 25% and eliminating duplication

Increased security, performance, and availability by sunsetting and consolidating unstable end of life custom applications with trusted 3rd party service providers to ensure business continuity

Opened a new IT Support Center to support aging technology until all permanent solutions were implemented (estimated 2+ years) without any disruption to the business.

Edible Arrangements Atlanta, GA 2019

Senior IT Director, Infrastructure and Security

Recruited to lead enterprise technology, including corporate security, infrastructure, and PCI compliance for the six (6) companies under the parent company’s portfolio.

Selected Achievements:

Supervised global administration and management for multiple Microsoft tenants to support the hyper-growth phase for six (6) individual companies under the parent company’s portfolio.

Championed a cross-country relocation of the corporate headquarters, including data center infrastructure with ZERO disruption to the enterprise.

Architected PCI-compliant programs and processes to isolate the card data environment

Consultant and trusted advisor to custom Point of Sale (POS) cloud migration team on the selection, development, and installation of a new cloud-based POS that increased scalability, increased security, and availability and with a goal to reduce costs by 15%

Church’s Texas Chicken Atlanta, GA 2013 – 2019

Executive IT Director (Acting CIO)

Hand-selected to serve on the executive team, lead the Corporate IT Department, and execute the technology strategy for both domestic and international divisions with 1500+ locations worldwide and $1B+ in sales. Personnel: Up to 25 highly skilled on- and offshore resources that included Developers, Engineers, and Security professionals. Budget: $2M Capex & $4M Opex.

Selected Achievements:

Established the strategic IT digital roadmap to modernize the brand’s digital strategy and expand reach thru multiple digital interactions (mobile app, web, and 3rd party delivery partnerships

oDelivered multi-tier platform utilizing best-in-class 3rd party vendors for all 1500+ locations

oAligned solutions to improve the customer experience with loyalty and online ordering

oCreated the foundation for eCommerce expansion which resulted in an 87% increase in revenue in 2020

Led team of 20+ FTEs and offshore contractors in the migration and conversion of the new back-of-house (BOH) restaurant operating system software (NCR Menulink) – first in 10+ years

Optimized and secured the corporate point of sale (POS) network to achieve PCI-DSS compliance YoY

Implemented ADA accessibility (WCAG 2.1) compliance program for web and the mobile app

Additional Experience

Schneider Electric, Engineering Support Consultant 2011-2013

Alpharetta, GA

The Wendy’s Company / Wendy’s Arby’s Group, Sr. Support & Systems Engineer, Team Lead 2002-2011

Atlanta, GA

Franchisee of Quiznos Subs 2007-2009

Dunwoody, GA

Education

Bachelor of Science (B.Sc.) - Biology, The College of Charleston

Certifications

Microsoft Certified Systems Engineer (MCSE), Microsoft Corporation

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