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Customer Service Business Development

Location:
New Delhi, Delhi, India
Posted:
July 20, 2023

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Resume:

Pathan Nabeel

Hyderabad, Telangana, India

adye0t@r.postjobfree.com +91-700*******

linkedin.com/in/pathan-nabeel-aa6371154

Summary

I am an accomplished Senior Manager with 5.5 years of experience in business development, SaaS implementation, operations management, hiring, training and development, team leadership, software solutions, and revenue generation. Throughout my career, I have consistently achieved outstanding results by implementing strategic initiatives, cultivating strong client relationships, and optimizing business processes. My expertise lies in driving revenue growth, expanding market share, and streamlining operations through innovative software solutions. As a dedicated team leader, I excel at building high-performing teams and fostering a culture of continuous learning.

Experience

Business Development Manager

Skill-Lync

Apr 2022 - Present (1 year 4 months)

Extensive experience in the international market, successfully driving sales and expanding market share across diverse regions including the United States, Middle East, and North America. Proven track record of developing strategic partnerships, navigating complex regulatory frameworks, and delivering exceptional results in highly competitive markets such as the US, Middle East, and North America.

# Creating and Analyzing market reports for calculating sales team's productivity in the North American Market. Managing customer relationships and driving customer success through effective communication, proactive issue resolution, and tailored support plan.

# Exceeded target revenue of $600000 by achieving $100000 Million through a balanced combination of hunting and farming strategies. Identifying and pursuing upsell and cross-sell opportunities to expand customer value and drive business growth. Understanding and addressing customer needs to ensure their success with Skill Lync products and services.

# Led and managed a high-performing team of 15 members, effectively guiding and motivating them to achieve exceptional results. Oversaw their performance in metrics CRM and weekly revenue generation, ensuring each team member was equally responsible for meeting their targets. The team's outstanding performance contributed significantly to revenue growth and solidified our position as a market leader in the SaaS and EdTech sectors. Achieving and exceeding quarterly sales targets by 125% through a combination of effective sales strategies and outstanding customer service.

# Establishing replicable models for organizational success based on proven methods for securing larger deals and maximizing net new revenue. Designing and executing targeted outreach campaigns to maximize reach and increase sales, leveraging data-driven insights and industry best practices. Pathan Nabeel - page 1

Experienced with Microsoft technologies & share points in order to carry my day today task Area Sales Manager

Square Yards

Jan 2022 - Mar 2022 (3 months)

Lead and manage a team of sales executives & pre sales team to achieve sales targets within the designated area. Provide guidance, support, and training to the team members, ensuring their productivity and performance.

Identify and pursue new business opportunities, partnerships, and collaborations to expand the customer base and maximize sales. Build and maintain relationships with key clients, real estate developers, brokers, and other industry stakeholders. Develop and implement effective sales strategies and plans to drive business growth in the assigned area. Analyze market trends, customer preferences, and competitor activities to devise successful sales approaches.

Cultivate and maintain relationships with customers to ensure satisfaction and repeat business. Provide exceptional customer service, address inquiries and concerns, and handle negotiations and contract agreements.

Conduct market research and analysis to identify potential market segments, emerging trends, and customer demands. Monitor and evaluate sales performance, generate regular reports, and provide insights and recommendations to senior management. Business Development Manager

BYJU'S

Dec 2019 - Dec 2021 (2 years 1 month)

Worked with my team to develop and execute sales plans, ensure proper implementation of planned procedures and protocols. Met targets on a daily and weekly basis and generated/maintain revenue/ ARPS as per the company's requirement. Excellent in following cold calls procedures and post sales customer service.

Sales Manager

KY Auto Pvt Ltd

Dec 2014 - May 2016 (1 year 6 months)

Accomplished Sales Manager with a proven record of driving exceptional sales performance in the KY Auto automobile sector. Successfully developed and executed strategic sales plans, resulting in increased market share, revenue growth, and surpassing targets. Skilled in leading sales teams, fostering a high-performance culture, and implementing effective sales strategies to optimize customer acquisition and retention.

Expertise in building and nurturing strong relationships with clients in the KY Auto automobile sector. Demonstrated ability to understand customer needs, provide tailored solutions, and deliver exceptional customer service. Skilled in leading negotiations, resolving challenges, and ensuring customer satisfaction throughout the sales process. Consistently exceeded customer expectations, resulting in long-term partnerships, repeat business, and a solid reputation for delivering top-notch customer Pathan Nabeel - page 2

experiences.

Education

Punjab Technical University

Master of Business Administration - MBA, Marketing & HR 2017 - 2019

Gandhi Memorial College, Srinagar

Bachelor of Business Administration - BBA, Marketing & Hr Apr 2014 - Jul 2017

Licenses & Certifications

Learning Data Analytics: 1 Foundations - LinkedIn

Learning Data Analytics Part 2: Extending and Applying Core Knowledge - LinkedIn

Strategic Thinking - LinkedIn

Learning Excel: Data Analysis - LinkedIn

Career Essentials in Data Analysis by Microsoft and LinkedIn - Microsoft Sales Management Foundations - LinkedIn

Digital Marketing Foundations - LinkedIn

Tech Recruiting Foundations: 3 Recruiting Software Developers - LinkedIn Skills

Academic Libraries • Communication Training • US Hispanic Market • IT Recruitment • Interpersonal Skills • Cross-functional Team Leadership • Business • People Management • Business Planning • Strategic Partnerships

Pathan Nabeel - page 3



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