Front Desk Customer Service
Resume:
Saushe Boykin
Baltimore, MD *****
adye0l@r.postjobfree.com
Work Experience
Front Desk Agent
Best western hotel - Baltimore, MD June 2019
Responsibilities: Responded to guest inquiries and in a timely, friendly and efficient manner. Provided driving and/or walking directions to guests to local destinations. Ensured a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions. Assisted fellow team members and other departments wherever necessary to maintain positive working relationships. Provided or obtain accurate information. Ensure satisfaction of guests accommodations upon arrival and departure.
Resolve guest issues when they arise. Coordinate guest reservations with Special Event and Leisure Managers. Provide concierge assistance for all guests. Communicate with Sales Managers to ensure convention guests needs are met. Helped with parking and check ins and check outs.
Administration assistant
Nialie Siri tax- Baltimore, MD March 2018 to March 2021
Responsibilities: Schedule and coordinated meetings, appointments, and travel arrangements for supervisors and manager.
Typed documents such as correspondence, drafts, memos and emails. And prepared 3 reports weekly for management.
Opened, sorted, and distributed incoming messages and correspondence.
Greeted vistors and determined to whom and when they could speak with specific individuals.
Assured tax payers by answering inquires concerning stat tax laws rules, and polices and filing requirements.
Researched tax payers on appropriate use of tax forms filing state returns.
Tax collector
Taxslayers- Baltimore April 2021-may 2022
Responsibilities: Schedule and coordinated meetings, appointments, and travel arrangements for supervisors and manager.
Typed documents such as correspondence, drafts, memos and emails. And prepared 3 reports weekly for management.
Opened, sorted, and distributed incoming messages and correspondence.
Greeted vistors and determined to whom and when they could speak with specific individuals.
Assured tax payers by answering inquires concerning stat tax laws rules, and polices and filing requirements.
Researched tax payers on appropriate use of tax forms filing state returns.
Work From Home Agent (remote)
Angi - Baltimore Md May 2022- October 2022
Responsibilities: made remote calls Inside Sales Representatives are responsible for expanding the network of service providers by selling our lead generation platform.
make up to 200 dials a day to build the momentum needed to hit your sales goals.
Deliver results by selling the value of the Angi Leads marketing solution through overcoming objections and closing clients.
sign up at least 3 new contractors each week.
Leverage the knowledge of your team members, our tools, and ongoing development opportunities to master your sales pitch.
Warehouse worker
Amazon warehouse- January 4 2023-March 30th 2023
Responsibilities: pack items in packages to be shipped to customers.
Caregiver
Genesis Health Care - Baltimore, MD January 2019 to January 2019
Responsibilities: Assist 2 residents with daily needs including personal hygiene, dressing, turning positions, & transferring from chair to bed.
Perform light housekeeping duties and cleaning & meal preparation.
Assit clients with baths, clothing.
Followed care plan, home regulations and ensured safety practice.
Makeup artist
Star Faces-Baltimore Maryland
February-June
Responsibilities: provide makeup tips also do people makeup
Front Desk
Makeup Artist
Saushethemua - 4 years self employed
MAC Cosmetics - Baltimore, MD April 2017 to November 2018
Housekeeping
Marriot - Baltimore, MD
September 2017 to September 2017
Responsibilities: Maintained and updated list of 30 rooms that required housekeeping attention before the arrival of their next occupant.
Assigned duties included: restocking hotel rooms, cleaning Windows, tracks, replacing trash bags in assigned rooms. Inspecting all room equipment, undressed & redress beds with fresh linens and reporting on maintenance issues. Vaccines floors.
Store Manager
Olive Ole - Baltimore, MD August 2016 to August 2016
Responsibilities: Before I became an manager I was an sales associate helping customers find clothes that best fits them and giving them the best advice possible. Clean off mirrors mop floors and fix racks. Then I became an cashier in a matter of weeks I would receive cash exchange for goods. Now I have become an amazing manager I mange the money, the store, my fellow co workers, time cards & shipping.
Packer
Amazon - Baltimore, MD March 2016 to July 2016
seasonal)
Responsibilities: Received goods in bins to unpack and repack for shipping.
Cashier
Ritas - Baltimore, MD
June 2015 to September 2015
Responsibility: provided service by taking payments from customers in exchange of goods or services.
Education
Fashion Design
Baltimore City Community College
September 2015 to Present
High School Diploma
Northwestern High School - Baltimore, MD
2015
Skills
• Guest Service
• Front Desk
• Customer Service
• Front Office
• Reception
• Meal Preparation
• Makeup Application
• Store Management Experience • Administrative Experience
• Store Management Experience • Hair Styling
• Cash Handling
• Typing
• Store Management Experience • Store Management Experience • Caregiving
• Assistant Manager Experience • Clerical Experience
• Communication Skills
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