Customer Service Administrator I
Resume:
JULIA A. ELDRED
SPRINGDALE, AR 72764
*********@*****.***
SUMMARY:
Administrative professional with over 20 years of highly successful Customer Service. Inc e. Including transportation, load planning for the last 12 years. Demonstrating the highest ability to multitask. The aptitude to quickly acquire new skills, developing new procedures and building trusting relationships with customers and Team Members.
Scheduling Appointments/ Greeting Customers
Meeks Design Center
4446 W Sunset Ave
Springdale AR 72762
May 2022 to November 2022
Accomplishments:
Working in multiple excel pages, creating job service request calling to make appointments for the service technicians within 24 hours printing the order 24 in advance.
Distribution Administrator I & II
Tyson Foods Incorporated
Springdale, AR 72764
April 2016 to September 2021
Detentions
Hillshire/Advance Pierre foods load planner
Accomplishments:
Coordinate in a Lean logistics program as a Distribution Administrator I, for Hillshire/Advance Pierre foods to plan, accept and build loads in LME either by EDI or by manual input. Distribution Administrator II, Included, scheduling appointments, logistically coordinated multiple LTL lanes. Detention Coordinator, managed and processed through EDI, emails, and facsimile daily. Tracked multiple inbound and outbound loads, to resolve all carrier issues.
Driver Manager
P.A.M. Transportation
Tontitown, Arkansas 72770
June 2014 to April 2016
Accomplishments:
AS400 - Recognized in the Top 3 as Key Performance Indicator, (KPI). Then achieved number 1 in night operations under all van dedicated lines. Managed multiple truck agents, in addition to managing over 150 drivers and trucks with pickup and delivery instructions. Managing a high volume of telephone traffic along with communication via qual-com. Managed a van dedicated division in Night Operations along with long haul division by TRX, TRY, and TRZ systems.
Customer Service II
State of Arkansas – Department of Finance and Administration
Bentonville, Arkansas 72712
March 2014 to May 2014
Accomplishments:
Processed Registered, Title, Licensed, and collected Sales Tax and license fees for New and Used, vehicle purchases. Processed Driver License applications. Held accountable for cash drawer daily balancing, with zero errors.
Driver Manager and Customer Service Relations
P.A.M. Transportation
Tontitown, Arkansas 72770
May 2010 to March 2014
Accomplishments:
Managed, updated a tracking website with multiple accounts. Based on a metrics scale of 98.9% or Higher Achievement. AS400 - Managed all EDI Transactions for receiving and tendering loads. Number 3 on KPI last six months and number 1 last Month.
Shipping and Receiving Coordinator
Zero Mountain Inc.
Johnson, Arkansas 72741
June 1996 to April 2010
Accomplishments:
Managed, coordinated all aspects of shipping and receiving. Processed all data including Daily reports. Managed all inbound and outbound invoices for shipping and receiving inventory. Communicated with Management on a daily basis, with updates on all levels of logistics, and warehousing. Managed, Maintained Database for verifying all inventory. Maintained a professional relationship while resolving all customer service concerns.
Skills:
Recognized for detailed orientation and multitasking abilities. A proven history of ability to maintain balance and complete priorities. Developed a positive reputation for quality work and a timely completion of all projects.
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