Administrative Assistant Customer Service
Resume:
EDUCATION
Bayamon Community College
GPS: 3.56
WORK EXPERIENCE
Transworld System, Inc. - Patient Representative
02.2022 – 09.2022
Greet and verify demographic information to either update or create new one in the system.
Able to take very high volume on Inbound calls.
Collect payments and inform of Payment Plan availability.
Fulfill other customer service or administrative duties.
HIPPA oriented.
ProTalent - Administrative Assistant
05.2021 – 07.2021
Answer phone calls and e-mails to provide information, resulting in effective business correspondence.
Provide secretarial and office management support while building cooperative working relationships.
Respond effectively to sensitive inquiries or complaints.
Maintain accurate department and costumer records physical, digital as well as scan them electronically to reduce paper files and secure the data, monitored spread sheets and updates reports as well.
Angelo Diaz - Data Entry
07.2019 – 11.2019
Collected and organized information for entry, prioritizing entries to increase efficiency.
Input client information into spreadsheets to provide leaders with quick access to essential client data.
Maintained database by entering new and updated customer account information.
If necessary, contacted customers via phone or e-mail to address data inquiries.
Walmart – Human Resources
08-2005 / 07-2015
Trained new employees in company policies, procedures and standards. Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of new updated information and guidelines.
Payroll: Calculated overtime vacation, sick hours, maternity leaves, workers compensation, managed files and payroll for over 350 employees.
Generated relevant paperwork and payroll reports.
Assisted with audits by preparing accounts and providing information.
Trained new employees in company policies, procedures and standards. Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of new updated information and guidelines. • Payroll: Calculated overtime vacation, sick hours, maternity leaves, workers compensation, managed files and payroll for over 350 employees.
Generated relevant paperwork and payroll reports.
•Assisted with audits by preparing accounts and providing information.
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