Technical Advisor Level 3

ALVIN E. CRUZ

Experienced Professional in various Information

Technology disciplines namely Graphic Design,

Advanced Technical Support, Online Teaching/

Tutorial, e-Book writing/authoring, e-commerce

Management, Digital Content Creation.

Experience:

August 30 2021 to March 2023

Support Advisor - Level 3

Concentrix

4F Building F U.P. Ayala Techno Hub,

Commonwealth Avenue, Diliman, Quezon City.

Job Role:

Senior Advisor Level 3 for Apple JAPAC,

handling Managerial escalations related to

Apple Media Service(Apple Music), iOS devices & iPad OS.

Mac Specialist Level 2 for Macintosh Computers

handling Technical Support for Apple Mac

Computers for JAPAC region.

January 2018 to August 2021

Graphic Designer Editor - Home-based

Job Role:

Graphic Design and Creation for an exclusive

client in the United States. - U.S. Army War

College.

Personal Info:

Address: 112-C Cape town Street, Pasig Green

Park Village, Pasig City.

email: *******************@*****.***

Phone: 094*-***-****

Education:

Piedmont College of Theology International

North Carolina, USA

Master of Divinity

2017

Bachelor in Theology

2011

Easton International Centre for Management

Studies

AIC Gold Tower, ADB Ave., Ortigas Center, Pasig

City.

Certificate in Business Administration

2005

APTECH (Managed by The University of the

Philippines) Subic Bay, Philippines.

Diploma in Information Systems Management

Major in Software Engineering

2003

La Consolacion College of Malolos City

(formerly- Regina Carmeli College) Catmon,

Malolos, Bulacan.

High School

November 26 2013 to October 2015

Technical Support Professional CONVERGYS

6F Annex Building SM North EDSA, Q.C.

Job Role:

Technical Support Professional for HP Printers

& Apple users for the Americas.

November 2015 to December 2017

Professor

OXFORD - TESOL

South Korea

Job Role:

Teaching Business Professionals, High School

and Grade School students who are based in

Korea and are Korean Citizens.

May 1 2008 to February 2012

Call Centre Associate

Amberbase Solutions / Acsellus Inc.

88 Corporate Centre Unit 2203, 141 Valero

Street, Salcedo Village, Makati City.

Job Role:

Call Centre Associate, managing account

transition and billing cancellations for U.K. and

US clients for Security One - Home Alarm

System.

Hobbies:

Biking, Motorcycle mechanics, UAV /Drone

flight missions and cinematography. Reading, e-

Book writing. Video/ Graphic Editing.

Contact this candidate